Template:E: Difference between revisions

From PS4 Developer wiki
Jump to navigation Jump to search
(added E-82027201)
(added codes)
Line 9: Line 9:
|-
|-
|  || E-80411302 || 0x80411302 || Internal error // Step 1: Close the application and restart the system. If this happens while in the PS Store, close the store and retry. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
|  || E-80411302 || 0x80411302 || Internal error // Step 1: Close the application and restart the system. If this happens while in the PS Store, close the store and retry. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
|-
|  || E-80AA001A || 0x80AA001A || Cannot start the application. Application data may be corrupted.
|-
|-
|  || E-80E80034 || 0x80E80034 ||  // PSN connection related error.
|  || E-80E80034 || 0x80E80034 ||  // PSN connection related error.
|-
|-
|  || E-80F00800 || 0x80F00800 || Downloaded data may be corrupted // Step 1: Delete the content from home screen and re-download the content from the Library. Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk2NDQxNjAzL3NpZC9yUVIxM05RbA%3D%3D Contact] page to contact SCEA for additional technical support.
|  || E-80F00800 || 0x80F00800 || Downloaded data may be corrupted // Step 1: Delete the content from home screen and re-download the content from the Library. Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk2NDQxNjAzL3NpZC9yUVIxM05RbA%3D%3D Contact] page to contact SCEA for additional technical support.
|-
|  || E-82000000 || 0x82000000 || Game Error // Make sure you have the latest game update. If the error continues, contact the game's publisher.
|-
|-
|  || E-8200002E || 0x8200002E || The credit card information is not valid. // Remove credit card from an account and then re-enter the credit card information. Refer to [https://support.us.playstation.com/app/answers/detail/a_id/346/kw/billing%20information#via_pc Add / Remove Billing Information].
|  || E-8200002E || 0x8200002E || The credit card information is not valid. // Remove credit card from an account and then re-enter the credit card information. Refer to [https://support.us.playstation.com/app/answers/detail/a_id/346/kw/billing%20information#via_pc Add / Remove Billing Information].
|-
|  || E-82000050 || 0x82000050 || The home address registered on your PSN account does not match the address for your credit card, or an unexpected error occurred during server communication. // Step 1: Make sure your PSN address is the same as the address on your credit card statement. Step 2: It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via [http://www.sonyentertainmentnetwork.com/ SonyEntertainmentNetwork.com]. If this does not solve the problem, [https://support.us.playstation.com/app/answers/detail/a_id/243 read this article on correcting billing errors]. Step 3: If the error persists, the service may be temporarily unavailable. Try again later. You can [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg4NzY1NzcyL3NpZC9WOTNrenNKbA%3D%3D check the status of the PSN here].
|-
|-
|  || E-82000102 || 0x82000102 || Server returned "Unknown Error" // Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN].  
|  || E-82000102 || 0x82000102 || Server returned "Unknown Error" // Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN].  
Line 20: Line 26:
|  || E-82000113 || 0x82000113 || Voucher error // The server was unable to verify the voucher. Please try again later.
|  || E-82000113 || 0x82000113 || Voucher error // The server was unable to verify the voucher. Please try again later.
|-
|-
|  || E-8200012F || 0x8200012F || Invalid voucher code // The code you entered may not be correct or may no longer be valid. // Please check your entry.
|  || E-8200012F || 0x8200012F || Invalid voucher code (invalid or incorrect code) // The code you entered may not be correct or may no longer be valid. // Please check your entry.
|-
|  || E-82000130 || 0x82000130 || Invalid voucher code (invalid code or code has been used) // Make sure the code is entered correctly. If this does not resolve the error, the code has already been used and cannot be used again.
|-
|  || E-82000133 || 0x82000133 || Voucher code not yet active or has expired // Check that the code is entered correctly. If this does not resolve the error check the valid dates for the voucher and also look for any other usage restrictions.
|-
|-
|  || E-82000134 || 0x82000134 || Product voucher region does not match the account's region // This product or content is not available in your account's country/region.
|  || E-82000134 || 0x82000134 || Product voucher region does not match the account's region // This product or content is not available in your account's country/region.
|-
|-
|  || E-82000138 || 0x82000138 || Failed to add funds to wallet using a voucher or PSN card. // Verify that redeeming the code will not put your wallet over the $150 limit. If it does, redeem the code at a later date when your balance is lower. If you aren't at the limit and still get this error, please try again later. Refer to [https://support.us.playstation.com/app/answers/detail/a_id/509/session/L2F2LzEvdGltZS8xMzg3Mjc1ODk5L3NpZC9RcFR2RDFJbA%3D%3D Article on code redemption issues ].
|  || E-82000138 || 0x82000138 || Failed to add funds to wallet using a voucher or PSN card. // Verify that redeeming the code will not put your wallet over the $150 limit. If it does, redeem the code at a later date when your balance is lower. If you aren't at the limit and still get this error, please try again later. Refer to [https://support.us.playstation.com/app/answers/detail/a_id/509/session/L2F2LzEvdGltZS8xMzg3Mjc1ODk5L3NpZC9RcFR2RDFJbA%3D%3D this article on code redemption issues].
|-
|  || E-8200013A || 0x8200013A || Connection to server failed // The PS4 was unable to connect to the server. Please try again later. Refer to [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg3Mjc1ODk5L3NpZC9RcFR2RDFJbA%3D%3D PSN Status].
|-
|-
|  || E-82000156 || 0x82000156 || Rate limit exceeded // For security reasons, there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later.  
|  || E-82000156 || 0x82000156 || Rate limit exceeded // For security reasons, there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later.  
|-
|-
|  || E-82000163 || 0x82000163 || The home address registered on your PSN account does not match the address for your credit card. // It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via [http://www.sonyentertainmentnetwork.com/ SonyEntertainmentNetwork.com].
|  || E-82000163 || 0x82000163 || The home address registered on your PSN account does not match the address for your credit card, or an unexpected error occurred during server communication. // Step 1: Make sure your PSN address is the same as the address on your credit card statement. Step 2: It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via [http://www.sonyentertainmentnetwork.com/ SonyEntertainmentNetwork.com]. If this does not solve the problem, [https://support.us.playstation.com/app/answers/detail/a_id/243 read this article on correcting billing errors]. Step 3: If the error persists, the service may be temporarily unavailable. Try again later. You can [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg4NzY1NzcyL3NpZC9WOTNrenNKbA%3D%3D check the status of the PSN here].
|-
|  || E-82000168 || 0x82000168 || Connection to server failed
|-
|-
|  || E-82000171 || 0x82000171 || Credit card on file is invalid. // Verify that your credit card number and expiration date are valid and up to date. If this does not solve your issue, please [https://support.us.playstation.com/app/answers/detail/a_id/243 read this article on correcting billing errors.]
|  || E-82000171 || 0x82000171 || Credit card on file is invalid. // Verify that your credit card number and expiration date are valid and up to date. If this does not solve your issue, please [https://support.us.playstation.com/app/answers/detail/a_id/243 read this article on correcting billing errors].
|-
|-
|  || E-820001F7 || 0x820001F7 || PSN is undergoing maintenance. // PSN is undergoing maintenance. Please try again later. You can [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg4NzY1NzcyL3NpZC9WOTNrenNKbA%3D%3D check the status of the PSN here].
|  || E-820001F7 || 0x820001F7 || PSN is undergoing maintenance. // PSN is undergoing maintenance. Please try again later. You can [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg4NzY1NzcyL3NpZC9WOTNrenNKbA%3D%3D check the status of the PSN here].
|-
|-
|  || E-82027201 || 0x82027201 || Authentication failed. // Try signing out of PSN and then back in a few times. If that doesn't work then [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg4NzY1NzcyL3NpZC9WOTNrenNKbA%3D%3D check PSN status] to ensure that there are no network problems that might prevent signing in. If problems continue then try again later as the server may be experiencing high volume.
|  || E-82027201 || 0x82027201 || Authentication failed. // Try signing out of PSN and then back in a few times. If that doesn't work then [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg4NzY1NzcyL3NpZC9WOTNrenNKbA%3D%3D check PSN status] to ensure that there are no network problems that might prevent signing in. If problems continue then try again later as the server may be experiencing high volume.
|-
|  || E-82027850 || 0x82027850 || Credit or debit card information stored on PSN is invalid.
|-
|-
|  || E-8220400D || 0x8220400D || An error has occurred.
|  || E-8220400D || 0x8220400D || An error has occurred.
Line 50: Line 66:
|  || E-82F001F8 || 0x82F001F8 || Connection to server failed. // The PS4 was unable to connect to the server. Please try again later. Refer to [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg3Mjc1ODk5L3NpZC9RcFR2RDFJbA%3D%3D PSN Status].
|  || E-82F001F8 || 0x82F001F8 || Connection to server failed. // The PS4 was unable to connect to the server. Please try again later. Refer to [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg3Mjc1ODk5L3NpZC9RcFR2RDFJbA%3D%3D PSN Status].
|-
|-
|  || E-8F000001 || 0x8F000001 || Purchased Failed // Purchase the game directly from the PS Store, not from inside the game demo (e.g. Doki Doki Universe).
|  || E-8F000001 || 0x8F000001 || Purchase Failed // Purchase the game directly from the PS Store, not from inside the game demo (e.g. Doki Doki Universe).
|-
|-
|  || E-FFFFFFFF || 0xFFFFFFFF || System internal error. // Update your system software to the latest version. If the error occurs again, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page to contact SCEA for additional technical support.
|  || E-FFFFFFFF || 0xFFFFFFFF || System internal error. // Update your system software to the latest version. If the error occurs again, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page to contact SCEA for additional technical support.

Revision as of 00:55, 23 April 2020

Name Errorcode Returncode Remarks
E-800085D1 0x800085D1 Connection to server failed. // The PS4 was unable to connect to the server. Please try again later. Refer to PSN Status.
E-801809A8 0x801809A8 Detached or Broken / Malfunctional Blu-ray BD-ROM Drives
E-80411302 0x80411302 Internal error // Step 1: Close the application and restart the system. If this happens while in the PS Store, close the store and retry. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
E-80AA001A 0x80AA001A Cannot start the application. Application data may be corrupted.
E-80E80034 0x80E80034 // PSN connection related error.
E-80F00800 0x80F00800 Downloaded data may be corrupted // Step 1: Delete the content from home screen and re-download the content from the Library. Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.
E-82000000 0x82000000 Game Error // Make sure you have the latest game update. If the error continues, contact the game's publisher.
E-8200002E 0x8200002E The credit card information is not valid. // Remove credit card from an account and then re-enter the credit card information. Refer to Add / Remove Billing Information.
E-82000050 0x82000050 The home address registered on your PSN account does not match the address for your credit card, or an unexpected error occurred during server communication. // Step 1: Make sure your PSN address is the same as the address on your credit card statement. Step 2: It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via SonyEntertainmentNetwork.com. If this does not solve the problem, read this article on correcting billing errors. Step 3: If the error persists, the service may be temporarily unavailable. Try again later. You can check the status of the PSN here.
E-82000102 0x82000102 Server returned "Unknown Error" // Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN].
E-82000113 0x82000113 Voucher error // The server was unable to verify the voucher. Please try again later.
E-8200012F 0x8200012F Invalid voucher code (invalid or incorrect code) // The code you entered may not be correct or may no longer be valid. // Please check your entry.
E-82000130 0x82000130 Invalid voucher code (invalid code or code has been used) // Make sure the code is entered correctly. If this does not resolve the error, the code has already been used and cannot be used again.
E-82000133 0x82000133 Voucher code not yet active or has expired // Check that the code is entered correctly. If this does not resolve the error check the valid dates for the voucher and also look for any other usage restrictions.
E-82000134 0x82000134 Product voucher region does not match the account's region // This product or content is not available in your account's country/region.
E-82000138 0x82000138 Failed to add funds to wallet using a voucher or PSN card. // Verify that redeeming the code will not put your wallet over the $150 limit. If it does, redeem the code at a later date when your balance is lower. If you aren't at the limit and still get this error, please try again later. Refer to this article on code redemption issues.
E-8200013A 0x8200013A Connection to server failed // The PS4 was unable to connect to the server. Please try again later. Refer to PSN Status.
E-82000156 0x82000156 Rate limit exceeded // For security reasons, there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later.
E-82000163 0x82000163 The home address registered on your PSN account does not match the address for your credit card, or an unexpected error occurred during server communication. // Step 1: Make sure your PSN address is the same as the address on your credit card statement. Step 2: It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via SonyEntertainmentNetwork.com. If this does not solve the problem, read this article on correcting billing errors. Step 3: If the error persists, the service may be temporarily unavailable. Try again later. You can check the status of the PSN here.
E-82000168 0x82000168 Connection to server failed
E-82000171 0x82000171 Credit card on file is invalid. // Verify that your credit card number and expiration date are valid and up to date. If this does not solve your issue, please read this article on correcting billing errors.
E-820001F7 0x820001F7 PSN is undergoing maintenance. // PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.
E-82027201 0x82027201 Authentication failed. // Try signing out of PSN and then back in a few times. If that doesn't work then check PSN status to ensure that there are no network problems that might prevent signing in. If problems continue then try again later as the server may be experiencing high volume.
E-82027850 0x82027850 Credit or debit card information stored on PSN is invalid.
E-8220400D 0x8220400D An error has occurred.
E-82E0001C 0x82E0001C The user has been banned or suspended. Please refer to this support article for more information on bans and suspensions.
E-82E0001D 0x82E0001D Access to Sony Entertainment Network from this PS4 has been banned or temporarily suspended.
E-82E01050 0x82E01050 The user has been banned or suspended. Please refer to this support article for more information on bans and suspensions.
E-82E101F6 0x82E101F6 Connection to server failed. // The PS4 was unable to connect to the server. Please try again later. Refer to PSN Status.
E-82E101F7 0x82E101F7 PSN is undergoing maintenance // PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.
E-82F001F8 0x82F001F8 Connection to server failed. // The PS4 was unable to connect to the server. Please try again later. Refer to PSN Status.
E-8F000001 0x8F000001 Purchase Failed // Purchase the game directly from the PS Store, not from inside the game demo (e.g. Doki Doki Universe).
E-FFFFFFFF 0xFFFFFFFF System internal error. // Update your system software to the latest version. If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.
E-8231CFB1 0x8231CFB1 Error related to Spotify App.