Template:E

Name	Errorcode	Returncode	Remarks
	E-800085D1	0x800085D1	Connection to server failed // The PS4 was unable to connect to the server. Please try again later. Refer to PSN Status.
	E-801809A8	0x801809A8	Detached or Broken / Malfunctional Blu-ray BD-ROM Drives
	E-80411302	0x80411302	Internal error // 1) Close the application and restart the system. If this happens while in the PS Store, close the store and retry. 2) If the error occurs again, back up all saved data and initialize the console.
	E-80558337	0x80558337	PS4 cannot recognize the content properly. The registration information of the content may be incorrect // Download the content again. If the error persists, report the title to PlayStation Support.
	E-80AA001A	0x80AA001A	Cannot start the application. Application data may be corrupted.
	E-80E80034	0x80E80034	// PSN connection related error.
	E-80F00800	0x80F00800	Downloaded data may be corrupted // 1) Delete the content from home screen and re-download the content from the Library. 2) If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. 3) If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.
	E-82000000	0x82000000	Undefined application error (application requires an update) // 1) Restart the application. 2) Check for game updates. If none of this solves the problem, contact the game publisher.
	E-82000002	0x82000002	Cannot connect to the PSN server (PSN down) // PSN is temporarily unavailable. Try again later as the PSN may be experiencing high traffic.
	E-82000003	0x82000003	Error occurred // Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN].
	E-82000028	0x82000028	Credit or debit card information stored on your account is invalid // 1) Make sure that your credit card details have been entered correctly. 2) Make sure your account address matches the address on your credit card statement. 3) If this does not solve your issue, read this article on correcting billing errors.
	E-8200002A	0x8200002A	Credit or debit card information is invalid (credit card information stored on account is invalid) // 1) Go to [Settings] > [PSN] > [Account Information] > [Wallet] > [Billing Information] and make sure that your credit card details (including expiration date) have been entered correctly. 2) Make sure your account address matches the address on your credit card statement.
	E-8200002E	0x8200002E	Credit card on file is not valid // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, read this article on correcting billing errors.
	E-82000050	0x82000050	Address on file may be invalid, or an unexpected server error occurred // 1) Check the PSN status page for any service issues. 2) Make sure your home address is entered correctly, and matches the address issued with your credit card. 3) The region/country of your credit card needs to be the same as your PSN region/country. Go to [Settings] > [Account Management] > [Account Information] > [Address], delete your home address and enter it again. If the error still persists, the service may be temporarily unavailable. Try again later.
	E-82000054	0x82000054	Credit card entered is invalid // Confirm the card holder's name, credit card number, CVV code, expiration date and address you entered again.
	E-82000088	0x82000088	The credit card you have tried to register is already associated with your account // 1) Go to [Payment Methods] in PSS and confirm registered cards again. 2) If you have renewed a registered credit card, change the credit card details on file to reflect the new expiration date instead of adding a new card.
	E-82000102	0x82000102	Issue adding funds to a child account // Child accounts have no wallet. Add your funds from the adult account linked to the child account. A family member or guardian can then set a spending limit to allow the child to make purchases.
	E-82000113	0x82000113	Cannot redeem the voucher code // Unable to verify voucher code, try again later. If the problem persists, contact PlayStation Support.
	E-8200012C	0x8200012C	Credit or debit card information is invalid // 1) Go to [Settings] > [PlayStation Network/Account Management] > [Account Information] > [Wallet] > [Payment Methods]. Select the card you are trying to use and select [Edit Card Information] to make sure that the details have been entered correctly. 2) Make sure the address information on your account is the same as the address registered to your card. 3) If this does not solve the issue, see our article on problems adding payment methods.
	E-8200012F	0x8200012F	Invalid voucher code (invalid or incorrect code) // The most common reasons for this error are: incorrect code, code has expired or not yet available, voucher region and PSN region don't match, or account does not meet voucher conditions. Make sure the code is entered correctly and check if the code's date is valid and also check for any restrictions of usage.
	E-82000130	0x82000130	Voucher code invalid or has not become available yet // Step 1: Make sure the code is entered correctly. Step 2: Check when the voucher becomes available and also if it has any restrictions of usage.
	E-82000133	0x82000133	Voucher code not yet active or has expired // Step 1: Make sure the code is entered correctly. Step 2: Check when the voucher becomes available and also if it has any restrictions of usage.
	E-82000134	0x82000134	Product or content is not available for your account's country/region (voucher is from the wrong country) // If attempting to redeem a PS Plus voucher, make sure the country flag on the voucher is from the same country as your account.
	E-82000138	0x82000138	Failed to add funds to wallet using a voucher or PSN card (wallet limit exceeded) // Try to redeem the code at a later date when your balance is lower.
	E-8200013A	0x8200013A	Connection to server failed // The PS4 was unable to connect to the server. Please try again later. Refer to PSN Status.
	E-82000156	0x82000156	Rate limit exceeded (wrong credit card and/or voucher code information entered too many times or too quickly) // For security reasons, there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later.
	E-82000163	0x82000163	Home address registered on your PSN account does not match the address for your credit card, or an unexpected error occurred during server communication // 1) Make sure your PSN address is the same as the address on your credit card statement. 2) It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via SonyEntertainmentNetwork.com. If this does not solve the problem, read this article on correcting billing errors. 3) If the error persists, the service may be temporarily unavailable. Try again later. You can check the status of the PSN here.
	E-82000168	0x82000168	Can't connect to the PSN (PSN temporarily down) // Access to the PSN is temporarily unavailable. 1) Check the network status here. 2) PSN may be experiencing high traffic. Try again later.
	E-82000171	0x82000171	Credit card on file is invalid // Make sure credit card details are entered correctly. Make sure that your account address matches the address on your credit card statement. If this does not solve your issue, read this article on correcting billing errors.
	E-82000180	0x82000180	Credit card or PayPal information required // Register your credit card or PayPal information and try again.
	E-820001F7	0x820001F7	Could not connect to the server (HTTP 503 error) // Try again later or check the PSN status.
	E-82021003	0x82021003	Details entered contain special characters // Some characters are not supported. Make sure the details you have entered contain only letters and numbers, with no special characters.
	E-82021054	0x82021054	Credit card entered is invalid // Confirm that the credit card information you have entered is correct.
	E-82021088	0x82021088	The credit card you have tried to register is already associated with your account // 1) Go to [Payment Methods] in PSS and confirm registered cards again. 2) If you have renewed a registered credit card, change the credit card details on file to reflect the new expiration date instead of adding a new card.
	E-82027201	0x82027201	Authentication failed // Try signing out of PSN and then back in a few times. If that doesn't work then check PSN status to ensure that there are no network problems that might prevent signing in. If problems continue then try again later as the server may be experiencing high volume.
	E-82027850	0x82027850	Credit card information is invalid // 1) Make sure card holder name, card number, CVV code (last three digits on the signature strip), expiry date and address are correct and match the details attached to your credit/debit card account. 2) Make sure the order of your address matches what your card issuer has on their system, including all abbreviations. 3) Use a card that has a street address (for example, do not use a PO Box or BFPO address). 4) Do not use pre-pay ‘credit cards’ as they often do not require an address to be attached and will be incompatible with AVS. 5) If your address includes a flat or apartment number or your name or address includes any special characters like asterisks (*), hyphens (-), apostrophes (') and slashes (/), leave these out. 6) If your name or address contains characters such as ‘ß’, ‘ä’ or ‘ç’, replace them with the nearest letter from the standard 26 letter Latin alphabet.
	E-8210604A	0x8210604A	Error occurred with the payment (did not go through?) // 1) Check the credit/debit information registered to your account. 2) Re-register your credit/debit card. 3) Try with another credit/debit card. 4) This may be a temporary issue, try again later. 5) If a credit/debit card isn't required, consider topping up your wallet with a PSS card instead.
	E-8220400D	0x8220400D	An error has occurred
	E-8222D405	0x8222D405	Unable to send a friend request // Can't send friend requests to this player because their account is private on PSN.
	E-82E0001C	0x82E0001C	The user has been banned or suspended. Please refer to this support article for more information on bans and suspensions.
	E-82E0001D	0x82E0001D	Access to Sony Entertainment Network from this PS4 has been banned or temporarily suspended
	E-82E01050	0x82E01050	The user has been banned or suspended. Please refer to this support article for more information on bans and suspensions.
	E-82E101F6	0x82E101F6	Connection to server failed // The PS4 was unable to connect to the server. Try again later. Refer to PSN Status.
	E-82E101F7	0x82E101F7	PSN is undergoing maintenance // PSN is undergoing maintenance. Try again later. You can check the status of the PSN here.
	E-82F001F8	0x82F001F8	Connection to server failed // The PS4 was unable to connect to the server. Try again later. Refer to PSN Status.
	E-8F000001	0x8F000001	Purchase failed // Purchase the game directly from the PS Store, not from inside the game demo (e.g. Doki Doki Universe).
	E-FFFFFFFF	0xFFFFFFFF	System internal error // Update your system software to the latest version. If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.
	E-8231CFB1	0x8231CFB1	Error related to Spotify App.