Error Codes

Error Code shown in the 'Report Problem' screen

Here you can post all the known PS4 errors.

PS3 / PS Vita equivalent pages for crossreference.

[System] > [Error History] contains the last 100 errors

Error code

CD

Name	Errorcode	Remarks
	CD-30774-1	Update data could not be found.

CE

Name	Errorcode	Remarks
	CE-32928-4	This content is already being downloaded. // content name // You can manage your background downloads by selecting [Notifications] > [Downloads].
	CE-32895-7	An error has occured.
	CE-32958-7	Application could not be started.
	CE-33179-3	Application is not found. // Retry after the installation is completed. Installation of Add-Ons fails until the installation of application installation is complete.
	CE-33991-5	Get the status of the non HTTP_GET_200 in Internet connection. // Retry Internet Connection test.
	CE-34788-0	This update file cannot be used. Connect a USB storage device that contains an update file for reinstallation for version 1.50 or later. // Delete the Update file from the USB storage device, and replace it with a valid one.
	CE-34876-8	This disc is not supported by the PS4.
	CE-34877-9	Cannot play PlayStation 3 format disc.
	CE-34878-0	Application has crashed. // Restart the application in the content area.
	CE-32889-0	Download has canceled because the downloading of this content has previously been started and experienced an error. // Step 1: Go to [Notifications] > [Downloads] and check the content is on the list. Delete the content from [Options], and retry downloading the content from the Library. Step 2: If you fail downloading the content again, back up the data using USB device or PS+ online storage, and then go to Safe Mode to try ｢4.Rebuild Database]. You can find more information on Safe Mode here. After the Rebuild Database is finished, bring back the data and retry your download from the Library. Step 3: If the error occurs again, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

E

Name	Errorcode	Remarks
	E-8200002E	The credit card information is not valid. // Remove credit card from account, and then re-enter the credit card information. Refer to Add / Remove Billing Information.
	E-82000102	Server returned "Unknown Error" // Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN].
	E-8200012F	The code you entered may not be correct or may no longer be valid. // Please check your entry.
	E-820001F7	This service is currently undergoing maintenance.
	E-8220400D	An error has occured.
	E-82E0001D	Access to Sony Entertainment Network from this PS4 has been banned or temporarily suspended.
	E-8F000001	Purchased Failed - Doki Doki Universe. // Purchase the game directly from the PS Store, not from inside the game demo.
	E-82000138	Failed to add funds to wallet using a voucher or PSN card. // Verify that redeeming the code will not put your wallet over the $150 limit. If it does, redeem the code at a later date when your balance is lower. If you aren't at the limit and still get this error, please try again later. Refer to Article on code redemption issues .
	E-82F001F8 E-800085D1	Connection to server failed. // The PS4 was unable to connect to the server. Please try again later. Refer to PSN Status .

NP

Name	Errorcode	Remarks
	NP-31734-8	Sign into PSN to use network features
	NP-31739-3	Given application must be updated to use network features
	NP-35000-8	Problem connecting to PSN, connection timed out
	NP-32091-5	Trophy data is corrupted. // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.

NW

Name	Errorcode	Remarks
	NW-31144-3	An error has occured.
	NW-31194-8	Connection was reset. // Restart the PS4 system. / The connection to the server has been lost.
	NW-31200-6	Download of newest Firmware failed.
	NW-31367-0	Could not open wireless device. // Restart the PS4 system.
	NW-31453-6	Delayed server response. // Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.
	NW-31456-9	PSN workload too high, slow connection to the PSN
	NW-31484-0	Cannot connect to internet / DNS server not specified // Restart the PS4 system. / Cannot sync trophies with PSN.

SU

Name	Errorcode	Remarks
	SU-30696-4	Failed to update the system software. The update file may be corrupted.
	SU-30645-8	Failed to update the system software. The update file may be corrupted.
	SU-30733-6	The latest version of the system software is already installed.
	SU-34328-0	An internal error occured. // Please try again later.

WV

Name	Errorcode	Remarks
	WV-33898-1	Could not connect to the server (generic resolve host error)
	WV-33907-2	Operation timeout. The specified time-out period was reached according to the conditions. // Connection timed out / connection error while receiving data. Network may not be stable now. Please retry after a while.