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| || E-801809A8 || 0x801809A8 || Detached or Broken / Malfunctional Blu-ray BD-ROM Drives | | || E-801809A8 || 0x801809A8 || Detached or Broken / Malfunctional Blu-ray BD-ROM Drives | ||
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| || E-80411302 || 0x80411302 || Internal error // 1 | | || E-80411302 || 0x80411302 || Internal error // Step 1: Close the application and restart the system. If this happens while in the PS Store, close the store and retry. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4]. | ||
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| || E-80558337 || 0x80558337 || PS4 cannot recognize the content properly. The registration information of the content may be incorrect // Download the content again. If the error persists, report the title to PlayStation Support. | | || E-80558337 || 0x80558337 || PS4 cannot recognize the content properly. The registration information of the content may be incorrect // Download the content again. If the error persists, report the title to PlayStation Support. | ||
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| || E-80E80034 || 0x80E80034 || // PSN connection related error. | | || E-80E80034 || 0x80E80034 || // PSN connection related error. | ||
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| || E-80F00800 || 0x80F00800 || Downloaded data may be corrupted // 1 | | || E-80F00800 || 0x80F00800 || Downloaded data may be corrupted // Step 1: Delete the content from home screen and re-download the content from the Library. Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk2NDQxNjAzL3NpZC9yUVIxM05RbA%3D%3D Contact] page to contact SCEA for additional technical support. | ||
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| || E-82000000 || 0x82000000 || Undefined application error (application requires an update) // 1 | | || E-82000000 || 0x82000000 || Undefined application error (application requires an update) // Step 1: Restart the application. Step 2: Check for game updates. If none of this solves the problem, contact the game publisher. | ||
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| || E-82000002 || 0x82000002 || Cannot connect to the PSN server | | || E-82000002 || 0x82000002 || Cannot connect to the PSN server // PSN is temporarily unavailable, try again later as the PSN may be experiencing high traffic. | ||
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| || E-82000003 || 0x82000003 || Error occurred // Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN]. | | || E-82000003 || 0x82000003 || Error occurred // Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN]. | ||
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| || E-82000028 || 0x82000028 || Credit or debit card information stored on your account is invalid // | | || E-82000028 || 0x82000028 || Credit or debit card information stored on your account is invalid // Make sure that your credit card details have been entered correctly. Make sure your account address matches the address on your credit card statement. If this does not solve your issue, see our article on correcting billing errors. | ||
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| || E-8200002A || 0x8200002A || Credit or debit card information is invalid (credit card information stored on account is invalid) // | | || E-8200002A || 0x8200002A || Credit or debit card information is invalid (credit card information stored on account is invalid) // Go to [Settings] > [PSN] > [Account Information] > [Wallet] > [Billing Information] and make sure that your credit card details (including expiration date) have been entered correctly. Make sure your account address matches the address on your credit card statement. | ||
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| || E-8200002E || 0x8200002E || Credit card on file is not valid // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, [https://www.playstation.com/en-us/support/store/ps-store-credit-debit-card-problems/ read this article on correcting billing errors]. | | || E-8200002E || 0x8200002E || Credit card on file is not valid // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, [https://www.playstation.com/en-us/support/store/ps-store-credit-debit-card-problems/ read this article on correcting billing errors]. | ||
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| || E-82000050 || 0x82000050 || Address on file may be invalid, or an unexpected | | || E-82000050 || 0x82000050 || Address on file may be invalid, or an unexpected error occurred during server communication // Step 1: Make sure your home address is entered correctly, and matches the address issued with your credit card. Step 2: If the error persists, delete the PSN address and re-enter it again. Step 3: If the error still persists, the service may be temporarily unavailable. Try again later or [https://status.playstation.com check the status of the PSN here]. If you are still getting this error, contact PlayStation Support. | ||
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| || E-82000054 || 0x82000054 || Credit card entered is invalid // Confirm the card holder's name, credit card number, CVV code, expiration date and address you entered again. | | || E-82000054 || 0x82000054 || Credit card entered is invalid // Confirm the card holder's name, credit card number, CVV code, expiration date and address you entered again. | ||
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| || E- | | || E-82000102 || 0x82000102 || Issue adding funds to a child account // Child accounts have no wallet. Add your funds from the adult account linked to the child account. If still experiencing difficulties, contact PlayStation Support. | ||
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| || E- | | || E-82000113 || 0x82000113 || Cannot redeem the voucher code // Unable to verify voucher code. Please try again later. If the problem persists, contact PlayStation Support. | ||
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| || E- | | || E-8200012C || 0x8200012C || Credit or debit card information is invalid // Go to [Settings] > [PlayStation Network/Account Management] > [Account Information] > [Wallet] > [Payment Methods]. Select the card you are trying to use and select [Edit Card Information] to make sure that the details have been entered correctly. Make sure the address information on your account is the same as the address registered to your card. If this does not solve the issue, [https://www.playstation.com/en-us/support/store/ps-store-credit-debit-card-problems/ see our article on problems adding payment methods]. | ||
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| || E- | | || E-8200012F || 0x8200012F || Invalid voucher code (invalid or incorrect code) // The most common reasons for this error are: incorrect code, code has expired or not yet available, voucher region and PSN region don't match, or account does not meet voucher conditions. Make sure the code is entered correctly and check if the code's date is valid and also check for restrictions of usage. | ||
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| || E- | | || E-82000130 || 0x82000130 || Voucher code entered is invalid or has not become available yet // Make sure the code is entered correctly. Check when the voucher becomes available and also if it has restrictions of usage. | ||
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| || E- | | || E-82000133 || 0x82000133 || Voucher code not yet active or has expired // Check that the code is entered correctly. If this does not resolve the error, check the valid dates for the voucher and also look for any other usage restrictions. | ||
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| || E- | | || E-82000134 || 0x82000134 || Product or content is not available for your account's country/region // If attempting to redeem a PS Plus voucher, make sure the country flag on the voucher is from the same country as your account. | ||
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| || E-82000138 || 0x82000138 || Failed to add funds to wallet using a voucher or PSN card (wallet limit exceeded) // Redeem the code at a later date when your balance is lower. | |||
| || E-82000138 || 0x82000138 || Failed to add funds to wallet using a voucher or PSN card (wallet limit exceeded) // | |||
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| || E-8200013A || 0x8200013A || Connection to server failed // The PS4 was unable to connect to the server. Please try again later. Refer to [https://status.playstation.com PSN Status]. | | || E-8200013A || 0x8200013A || Connection to server failed // The PS4 was unable to connect to the server. Please try again later. Refer to [https://status.playstation.com PSN Status]. | ||
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| || E-82000156 || 0x82000156 || Rate limit exceeded | | || E-82000156 || 0x82000156 || Rate limit exceeded // For security reasons, there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later. | ||
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| || E- | | || E-82000163 || 0x82000163 || Home address registered on your PSN account does not match the address for your credit card, or an unexpected error occurred during server communication // Step 1: Make sure your PSN address is the same as the address on your credit card statement. Step 2: It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via [http://www.sonyentertainmentnetwork.com/ SonyEntertainmentNetwork.com]. If this does not solve the problem, [https://www.playstation.com/en-us/support/store/ps-store-credit-debit-card-problems/ read this article on correcting billing errors]. Step 3: If the error persists, the service may be temporarily unavailable. Try again later. You can [https://status.playstation.com check the status of the PSN here]. | ||
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| || E- | | || E-82000168 || 0x82000168 || Can't connect to the PSN // Access to the PSN is temporarily unavailable; try again later as the PSN may be experiencing high traffic or check PSN status. | ||
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| || E- | | || E-82000171 || 0x82000171 || Credit card on file is invalid // Make sure credit card details are entered correctly. Make sure that your account address matches the address on your card. If this does not solve your issue, please [https://www.playstation.com/en-us/support/store/ps-store-credit-debit-card-problems/ read this article on correcting billing errors]. | ||
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| || E- | | || E-820001F7 || 0x820001F7 || Could not connect to the server (HTTP 503 error) // Try again later or [https://status.playstation.com check the status of the PSN here]. | ||
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| || E-82021054 || 0x82021054 || Credit card entered is invalid // Confirm that the credit card information you have entered is correct. | | || E-82021054 || 0x82021054 || Credit card entered is invalid // Confirm that the credit card information you have entered is correct. | ||
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| || E-82021088 || 0x82021088 || The credit card you have tried to register is already associated with your account // | | || E-82021088 || 0x82021088 || The credit card you have tried to register is already associated with your account // Go to [Payment Methods] in PSS and confirm registered cards again. If you have renewed a registered credit card, change the credit card details on file to reflect the new expiration date instead of adding a new card. | ||
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| || E-82027201 || 0x82027201 || Authentication failed // Try signing out of PSN and then back in a few times. If that doesn't work then [https://status.playstation.com check PSN status] to ensure that there are no network problems that might prevent signing in. If problems continue then try again later as the server may be experiencing high volume. | | || E-82027201 || 0x82027201 || Authentication failed // Try signing out of PSN and then back in a few times. If that doesn't work then [https://status.playstation.com check PSN status] to ensure that there are no network problems that might prevent signing in. If problems continue then try again later as the server may be experiencing high volume. | ||
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| || E-82027850 || 0x82027850 || Credit card information is invalid | | || E-82027850 || 0x82027850 || Credit or debit card information stored on PSN is invalid | ||
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| || E-8210604A || 0x8210604A || Error occurred with the payment | | || E-8210604A || 0x8210604A || Error occurred with the payment // Step 1: Check the credit/debit information registered to your account. Step 2: Re-register your credit/debit card. Step 3: Try with another credit/debit card. Step 4: This may be a temporary issue, try again later. Step 5: If a credit/debit card isn't required, consider topping up your wallet with a PSS card instead. | ||
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| || E-8220400D || 0x8220400D || An error has occurred | | || E-8220400D || 0x8220400D || An error has occurred | ||
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| || E-82E0001C || 0x82E0001C || The user has been banned or suspended. Please refer to this [https://support.us.playstation.com/app/answers/detail/a_id/1260/session/L2F2LzEvdGltZS8xMzkxNTMwMDk4L3NpZC9HSHl0aDVNbA%3D%3D support article] for more information on bans and suspensions. | | || E-82E0001C || 0x82E0001C || The user has been banned or suspended. Please refer to this [https://support.us.playstation.com/app/answers/detail/a_id/1260/session/L2F2LzEvdGltZS8xMzkxNTMwMDk4L3NpZC9HSHl0aDVNbA%3D%3D support article] for more information on bans and suspensions. | ||
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| || E-82E01050 || 0x82E01050 || The user has been banned or suspended. Please refer to this [https://support.us.playstation.com/app/answers/detail/a_id/1260/session/L2F2LzEvdGltZS8xMzkxNTMwMDk4L3NpZC9HSHl0aDVNbA%3D%3D support article] for more information on bans and suspensions. | | || E-82E01050 || 0x82E01050 || The user has been banned or suspended. Please refer to this [https://support.us.playstation.com/app/answers/detail/a_id/1260/session/L2F2LzEvdGltZS8xMzkxNTMwMDk4L3NpZC9HSHl0aDVNbA%3D%3D support article] for more information on bans and suspensions. | ||
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| || E-82E101F6 || 0x82E101F6 || Connection to server failed // The PS4 was unable to connect to the server. | | || E-82E101F6 || 0x82E101F6 || Connection to server failed // The PS4 was unable to connect to the server. Please try again later. Refer to [https://status.playstation.com PSN Status]. | ||
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| || E-82E101F7 || 0x82E101F7 || PSN is undergoing maintenance // PSN is undergoing maintenance. | | || E-82E101F7 || 0x82E101F7 || PSN is undergoing maintenance // PSN is undergoing maintenance. Please try again later. [https://status.playstation.com You can check the status of the PSN here]. | ||
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| || E-82F001F8 || 0x82F001F8 || Connection to server failed // The PS4 was unable to connect to the server. | | || E-82F001F8 || 0x82F001F8 || Connection to server failed // The PS4 was unable to connect to the server. Please try again later. Refer to [https://status.playstation.com PSN Status]. | ||
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| || E-8F000001 || 0x8F000001 || Purchase failed // Purchase the game directly from the PS Store, not from inside the game demo (e.g. Doki Doki Universe). | | || E-8F000001 || 0x8F000001 || Purchase failed // Purchase the game directly from the PS Store, not from inside the game demo (e.g. Doki Doki Universe). |