Editing Error Codes

Jump to navigation Jump to search
Warning: You are not logged in. Your IP address will be publicly visible if you make any edits. If you log in or create an account, your edits will be attributed to your username, along with other benefits.

The edit can be undone. Please check the comparison below to verify that this is what you want to do, and then publish the changes below to finish undoing the edit.

Latest revision Your text
Line 1: Line 1:
<div style="float:right">[[File:Report Problem.png|200px|thumb|left|Error Code shown in the 'Report Problem' screen]]</div>
<div style="float:right">[[File:Report Problem.png|200px|thumb|left|Error Code shown in the 'Report Problem' screen]]</div>


== Page definition and crossreference ==
Here you can post all the known PS4 errors.
Here you can post all the known PS4 errors.


[http://www.psdevwiki.com/ps3/Error_Codes PS3] / [http://www.psdevwiki.com/vita/index.php?title=Error_Codes PS Vita] / [http://errorcodespro.com/ultimate-ps4-error-code-list/ PS4 Error] equivalent pages for crossreference.
[http://www.psdevwiki.com/ps3/Error_Codes PS3] / [http://www.vitadevwiki.com/index.php?title=Error_Codes PS Vita] equivalent pages for crossreference.


== Error Code Structure ==
The errors that occur in libraries included in the SDK and in the system software are each allocated a hexadecimal error code with a macro constant for handling by applications, as well as a short error code to display for users.


Macro constant          | Hexadecimal Error Code | Short Error Code
SCE_KERNEL_ERROR_ENOENT | 0x80020002            | CE-30002-5
The error codes returned by libraries and the system software are hexadecimal error codes. The hexadecimal error codes are 32-bit negative numbers with the upper 16 bits representing the library or module where the error occurred.
Short error codes are character strings consisting of a two letter facility group ("CE", "NW", "NP", etc.) and a 5+1 digit short error number connected by hyphens.
Short Error Code | Facility Group | Short Error Number
CE-30002-5      | CE            | 30002-5
Exceptional errors that are not allocated a short error number will be displayed for users as short error codes using "E" and the hexadecimal error code connected by a hyphen.
Short Error Code | Facility Group | Hexadecimal Error Code
E-80000000      | E              | 80000000
== Error History ==
[System] > [Error History] contains the last 100 errors
[System] > [Error History] contains the last 100 errors


When the console encounters an error, the crash reporter sends a 74 byte tcp packet and then retrieves a config file pertaining to the crash. Upon sending the 74 byte tcp packet, the software has regained full control/operational stability and has fully recovered from the crash. By comparing the timestamps of the systems error logs with the 74 byte packet and examining the traffic during the crash,one can infer what's occurring during the crash and also accurately determine when the software has recovered from the crash.
When the console encounters an error, the crash reporter sends a 74 byte tcp packet and then retrieves a config file pertaining to the crash. Upon sending the 74 byte tcp packet, the software has regained full control/operational stability and has fully recovered from the crash. By comparing the timestamps of the systems error logs with the 74 byte packet and examining the traffic during the crash,one can infer what's occurring during the crash and also accurately determine when the software has recovered from the crash.


== Errorcode / Returncode lists ==
== Error code ==
A measly list can be found at : https://support.us.playstation.com/app/answers/detail/a_id/5111 (which should be fully covered here anyhow)


=== C0 ===
=== C0 ===
Line 49: Line 30:
{{CD}}
{{CD}}


=== CE - Common Errors ===
=== CE ===
{{CE}}
{{CE}}


=== E - Exception ===
=== E ===
{{E}}
{{E}}


=== NP - PlayStation Network/Shop ===
=== NP ===
{{NP}}
{| border="1" cellspacing="0" cellpadding="5" border="#999" class="wikitable sortable" style="border:1px solid #999; border-collapse: collapse;"
 
|- bgcolor="#cccccc"
=== NW - NetWork ===
! Name !! <abbr title="NP-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
{{NW}}
|-
|  || NP-31734-8 ||  || Sign into PSN to use network features
|-
|  || NP-31739-3 ||  || Given application must be updated to use network features
|-
|  || NP-32091-5 ||  || Trophy data is corrupted. // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.
|-
|  || NP-35000-8 ||  || PSN is undergoing maintenance // PSN is undergoing maintenance. Please try again later. [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg5OTUwODEyL3NpZC9CQTRvVUFLbA%3D%3D You can check the status of the PSN here.]
|-
|}


=== SU - Software Update ===
=== NW ===
{{SU}}
{| border="1" cellspacing="0" cellpadding="5" border="#999" class="wikitable sortable" style="border:1px solid #999; border-collapse: collapse;"
|- bgcolor="#cccccc"
! Name !! <abbr title="NW-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
|-
|  || NW-31144-3 ||  || An error has occured.
|-
|  || NW-31172-4 ||  || Connection to server failed. // Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. If you are able to connect, but still get the error, the server is likely busy. Please try again later.
|-
|  || NW-31194-8 ||  || Connection was reset. // Restart the PS4 system. / The connection to the server has been lost.
|-
|  || NW-31200-6 ||  || Download of newest Firmware failed.
|-
|  || NW-31367-0 ||  || Could not open wireless device. // Restart the PS4 system.
|-
|  || NW-31453-6 ||  || Delayed server response. // Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.
|-
|  || NW-31456-9 ||  || Timed out // Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. If you are able to connect, but still get the error, the server is likely busy. Please try again later.
|-
|  || NW-31484-0 ||  || DNS server not specified // Restart the PS4 system.
|-
|}


=== WC - Web Client ===
=== SU ===
{{WC}}
{| border="1" cellspacing="0" cellpadding="5" border="#999" class="wikitable sortable" style="border:1px solid #999; border-collapse: collapse;"
|- bgcolor="#cccccc"
! Name !! <abbr title="SU-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
|-
|  || SU-30645-8 ||  || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
|-
|  || SU-30683-0 ||  || Update via USB storage failed // Step 1: Go to Safe Mode, choose option 「7. Initialize PS4], and follow the onscreen instructions. [https://support.us.playstation.com/app/answers/detail/a_id/5044/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D You can find more information on Safe Mode here]. Step 2: If the error occurs again, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page for additional technical support.
|-
|  || SU-30696-4 ||  || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
|-
|  || SU-30733-6 ||  || The latest version of the system software is already installed. // No Action Required.
|-
|  || SU-34328-0 ||  || An internal error occured. // Please try again later.
|-
|}


=== WS - Web {{unknown|Server}} ===
=== WV ===
{{WS}}
{| border="1" cellspacing="0" cellpadding="5" border="#999" class="wikitable sortable" style="border:1px solid #999; border-collapse: collapse;"
|- bgcolor="#cccccc"
! Name !! <abbr title="WV-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
|-
|  || WV-33898-1 ||  || Could not connect to the server (generic resolve host error)
|-
|  || WV-33907-2 ||  || Operation timeout. The specified time-out period was reached according to the conditions. // Connection timed out / connection error while receiving data. Network may not be stable now. Please retry after a while.
|-
|  || WV-33921-8 ||  || Failure with receiving network data.
|-
|}


=== WV - Web View ===
{{WV}}




Line 77: Line 109:


{{Development}}
{{Development}}
<noinclude>
<noinclude>[[Category:Main]]</noinclude>
[[Category:Main]]
</noinclude>
Please note that all contributions to PS4 Developer wiki are considered to be released under the GNU Free Documentation License 1.2 (see PS4 Developer wiki:Copyrights for details). If you do not want your writing to be edited mercilessly and redistributed at will, then do not submit it here.
You are also promising us that you wrote this yourself, or copied it from a public domain or similar free resource. Do not submit copyrighted work without permission!

To protect the wiki against automated edit spam, we kindly ask you to solve the following hCaptcha:

Cancel Editing help (opens in new window)