Error Codes
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CE - Common Errors
| Name | Return Code | Error Code | Cause | Remarks |
|---|---|---|---|---|
| Example | Example | CE-100002-3 | Failed to update the application (update file not installed successfully) // Reboot the console; if the system software is not up to date, then update it; if the error persists, delete the application, reinstall it, and update it again | Example |
| Example | Example | CE-100005-6 | Problem reading disk or data // 1) Turn off the console, unplug it and plug it back in. 2) Reboot the console. 3) Try inserting another compatible disc. 4) Clean the disc. | Example |
| Example | Example | CE-100006-7 | Cannot recognize external storage drive // 1) Update system software. 2) If the storage device cannot be recognized, unplug it and plug it back in. If it is connected to a USB hub, connect it directly to the console instead. 3) The storage device needs to be formatted if you are using it as extended storage for the first time. 4) If unable to transfer data all at once, try transferring content individually. 5) Check whether game data can be installed on extended storage. 6) The external storage drive may be bad; try using another device. | Example |
| Example | Example | CE-100008-9 | Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it. | Example |
| Example | Example | CE-100022-5 | Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it. | Example |
| Example | Example | CE-100028-1 | There is not enough space on the SSD | info |
| Example | Example | CE-100095-5 | Problem starting the application (console turned off during installation?) // Delete the application and reinstall it. Keep console powered on while the installation is running. | Example |
| Example | Example | CE-100096-6 | Problem loading the application (application error) // Update system software; turn off the console and unplug it, then plug it back in and reboot it | Example |
| Example | Example | CE-105638-3 | Content activation failed // 1) Reboot the console. 2) Perform an internet connection test to check to see if you are connected to the Internet properly. Review and reconfigure network settings again if necessary. 3) Power cycle the router. 4) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. Try using a wired connection if possible. 5) The problem may be caused by using the same account on several consoles at the same time. Go to [Settings] > [Users and Accounts] > [Other] > [Console Sharing and Offline Play] and turn it on. 6) This may be a temporary issue, try again later. | Example |
| Example | Example | CE-105771-1 | Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it. | Example |
| Example | Example | CE-105799-1 | Unable to connect to the server // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy). | Example |
| Example | Example | CE-105841-9 | Error occurred in the application // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it. | Example |
| Example | Example | CE-106439-3 | Error occurred in the operation of the application (console and/or application software out of date or corrupted application) // Reboot the console (update it if needed). Check for updates for the application. If the error persists, delete it, reinstall it and update it again | Example |
| Example | Example | CE-106444-9 | Error occurred while connecting to PSN // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. | Example |
| Example | Example | CE-106449-4 | Error occurred connecting to the server (server connectivity issue) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) Perform a connection test to check if you are connected to the internet properly. 4) Power cycle the router. | Example |
| Example | Example | CE-106485-4 | Possible issue reading the system software or data (system software out of date) // Occurs when choosing the upgrade option for Assassins Creed Valhalla | info |
| Example | Example | CE-106487-6 | Issue downloading and installing content // 1) Make sure the console has the latest system software. 2) Go to [Settings] > [Users and Accounts] > [Other] > [Restore Licenses]. 3) Delete the download and try it again. 4) Boot console into safe mode and select [Clear Cache and Rebuild Database]. | Example |
| Example | Example | CE-107031-2 | Non-allowed characters in video description when trying to upload a video to YouTube. | Example |
| Example | Example | CE-107255-0 | Subscription to PlayStation Plus cannot be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) Try again after a short period (temporary issue). | Example |
| Example | Example | CE-107520-5 | Install the latest system software // Software update required | Example |
| Example | Example | CE-107527-2 | Installation failed (issue with data being installed, possibly due to connection problems) // 1) Reboot the console 2) Connect via a wired connection if possible. 3) Reconfigure network connection settings. 4) When using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between them. 5) Turn off the router for 5 minutes and then back on. 6) If there is any game data that failed to install, delete the game and reinstall it. | Example |
| Example | Example | CE-107649-7 | Disc contains content different from the installed data (disc contains additional data or content that is different from the data installed on the console) // If you have another disc for the same game, delete the game and related applications and reinstall using this disc. | Example |
| Example | Example | CE-107750-0 | System error // Turn off the console and unplug it, then plug it back in and reboot it. Update console if needed. If still having issues, then update via a USB drive instead. | Example |
| Example | Example | CE-107857-8 | Issue loading the application (application error) // Update system software. | Example |
| Example | Example | CE-107858-9 | Happened when trying to download the PS4 Call of Duty Modern Warfare Remaster after external HDD was inserted | Example |
| Example | Example | CE-107863-5 | Network connection occurred // 1) Reboot the console. 2) Update system software if needed. 3) Power cycle the router. 4) If the error occurs while downloading or copying content, try steps 1-3 and then reinstall content. 5) There may be temporary network congestion, try again later. | info |
| Example | Example | CE-107867-9 | Occurred when trying to load Remnant: From The Ashes (PS4 digital) from external HDD. On first boot attempt OS error 'please wait...' displayed for around 2 minutes until a 'can't start the game or app' notification appeared along with this error code. After hard reboot, same situation but this time 'please wait' lasted for 5 minutes. On the third attempt it displayed 'please wait' for around 10 minutes until console shut down without notice. Upon following reboot OS repair was required. | |
| Example | Example | CE-107938-8 | Failed to update the application (console turned off during update) // Reboot the console; if the system software is not up to date, then update it; if the error persists, delete the application, reinstall it, and update it again | Example |
| Example | Example | CE-107958-0 | Can't download or copy - Happened when trying to download the PS4 Spider-Man game after an external HDD was inserted | Example |
| Example | Example | CE-108255-1 | Error occurred on the application // An error caused by Dirt 5 save game corruption, Also caused by crash on Call Of Duty: Black Ops Cold War, Demon's Souls Remake, Marvel's Spider-Man: Miles Morales and Rainbow Six Siege | info info 2 info 3 info 4 info 5 |
| Example | Example | CE-108262-9 | Possible issue reading the system software or data (system software and application out of date) // Due to Dirt 5 crashing | info |
| Example | Example | CE-108360-8 | Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 4) Review camera settings on console. | Example |
| Example | Example | CE-108862-5 | Unable to connect to server (server connection issue) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) Perform a connection test to see if you are connected to the internet. 4) Turn off the router for 5 minutes, then back on. 5) There may be temporary congestion, try again later. | Example |
| Example | Example | CE-108863-6 | Console couldn't connect to the server (during update) // 1) Go to [Settings] > [System] > [System Software and Settings]. 2) Select [Update System Software]. 3) If the update fails, try updating manually. | info |
| Example | Example | CE-108877-1 | Error occurred while connecting to the server (PSN possibly under maintenance) // 1) Check PSN status to see if there are any network issues. 2) This may be temporary problem. Try again after a few hours. | Example |
| Example | Example | CE-108889-4 | Install the latest system software // Software update required | Example |
| Example | Example | CE-109245-1 | License information of the content cannot be confirmed // 1) Reboot the console. 2) Sign in with the PSN account that owns the content you are trying to access. 3) Go to [Settings] > [Users and Accounts] > [Other] > [Console Sharing and Offline Play] and enable it. | Example |
| Example | Example | CE-109258-5 | Unable to connect to the server (license information not confirmed due to failed server connection) // 1) Check PSN status to see if there is any update information for server failure or maintenance. 2) Reboot the console. 3) Power cycle the router and modem. 4) Try going to [Settings] > [Users and Accounts] > [Other] > [Restore Licenses]. 5) This may be a temporary issue, try again later. | Example |
| Example | Example | CE-109503-8 | Error occurred when connecting to PSN // 1) Check PSN status for outages or maintenance. 2) Reboot the console. 3) If possible, try using a wired connection to connect to the internet. 4) Reconfigure the connection settings. 5) If using a wireless connection, try moving the console closer to the router and removing anything that might block the connection. 4) Power cycle the modem/router. 5) Update router firmware. | Example |
| Example | Example | CE-109573-5 | Error occurred when starting the game on the console // Reboot the console. Delete the application and reinstall it. If still having issues go into safe mode and select [Rebuild Database], then start the application. If the problem persists, go back into safe mode and update the system software. | Example |
| Example | Example | CE-109737-7 | Cannot recognize USB storage device // 1) Unplug the USB cable and plug it back in. Make sure it is fully inserted. 2) If using a USB hub, remove it and connect the USB storage device directly to the console. 3) Try another USB port. 4) Check if another storage device can be recognized. 5) If the USB storage device cannot be recognized when a specific application is running, delete and reinstall the application, then try again. | Example |
| Example | Example | CE-110032-7 | PSN Online ID information does not match (comes up when Online ID was recently changed) // Sign out of all other devices (including PS3 and PlayStation Vita), and try again on the PS5. If the situation does not improve, sign out from all devices and try again later. | Example |
| Example | Example | CE-110538-8 | Failed to read Blu-ray disc // Make sure the disc has no smudges, fingerprints or scratches. Make sure the disc is inserted correctly. The console may have issues reading discs; try another disc to see if the console can read it. If still having issues, contact Sony or send console in | Example |
| Example | Example | CE-110551-3 | Failed to read the disc // 1) Reboot the console. 2) Make sure the disc is clean. 3) Check if the disc is playable on the console. 4) Try another supported disc. | Example |
| Example | Example | CE-110552-4 | Failed to read the disc (possible unsupported disc) // Check if other discs can be played. Clean the disc. | Example |
| Example | Example | CE-110555-7 | Disc cannot be read (possible unsupported disc) // Check if other discs can be played. Clean the disc. | Example |
| Example | Example | CE-111161-1 | Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 4) Review camera settings on console. | Example |
| Example | Example | CE-112069-9 | Error occurred on data transfer via a network (PS4 to PS5) // Try connecting both consoles via a wired connection, turn off the router for 5 minutes, then back on and try transferring the data again | Example |
| Example | Example | CE-112839-4 | Error occurred while connecting to PSN // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for 5 minutes, then back on. | Example |
| Example | Example | CE-112840-6 | Problem connecting to the server (server issue) // 1) Check PSN status for any server issues. 2) This may be a temporary problem. Try again after a few hours. | Example |
| Example | Example | CE-112841-7 | Not signed in // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for 5 minutes, then back on. | Example |
| Example | Example | CE-112988-9 | This content cannot be purchased // 1) Check to see if you have purchased the content before. 2) Check PlayStation Store for the content to see if it necessary to purchase a service such as PlayStationPlus or the main game entitlement separately. 3) When you can't purchase a product, you can see the reason by selecting [View product] > [More details] on the purchase screen. | Example |
| Example | Example | CE-113212-0 | Unable to connect to the server // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy). | Example |
| Example | Example | CE-113227-6 | Error has occurred // Reboot the console and update it if needed. | Example |
| Example | Example | CE-113338-9 | Error occurred while updating the PS5 system software // Wait 48 hours and then try updating again. | Example |
| Example | Example | CE-113511-2 | Error has occurred // Reboot the console and update it if needed. | Example |
| Example | Example | CE-113661-8 | Can be triggered when failing to save manual recording (trigger with record start, and then immediately stopping recording) | Example |
| Example | Example | CE-116799-3 | Subscription to PlayStationPlus can't be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) If there are no issues with PlaystationPlus, the error may be temporary. | Example |
| Example | Example | CE-117625-2 | Uploaded too many videos to YouTube in short period of time, need to wait 24 hours before allowed to upload more. | Example |
| Example | Example | CE-117722-0 | Streaming connection has an error // 1) Check to see if you are connected to the internet and perform a connection test. If you can't get connected, make sure the network settings are correctly configured. 2) Reboot the console, connect via a wired connection if possible and reconfigure the connection settings. 3) When connecting wirelessly, try moving the console as close to the router as possible and remove anything that could interrupt the connection between the devices. 4) Power cycle the router and modem. 5) Update router firmware. 6) Check if there is enough free space on the console, and if you have the option to, try downloading the game instead. If none of these work, then try again later. | Example |
| Example | Example | CE-118415-0 | Subscription may need to be verified // 1) Check PSN status. 2) Check to see if your PlaystationPlus subscription has expired. 3) Reboot the console. 4) This may be a temporary issue, try again later. | Example |
| Example | Example | CE-118446-4 | Problem updating the system (issue updating various applications related to the console's system software) // Make sure system features are up to date; if the system software is not up to date, then update it to the latest version. Check if system features have been updated properly. | Example |
| Example | Example | CE-118527-2 | Problem resolving the hostname (hostname resolution failed due to network connection) // 1) Perform a connection test and make sure the console is connected to the internet. Reconnect if necessary. 2) Power cycle router/modem. 3) If you selected [Manual] for [IP Address Settings] or [DNS Settings] when setting up your internet connection, make sure the [Primary DNS] and [Secondary DNS] settings are correct. 4) Check with your ISP to see if there is any maintenance. 5) This may a temporary symptom. Wait a few minutes and try again. | Example |
NP - Playstation Network/Shop Errors
| Name | Return Code | Error Code | Cause | Remarks |
|---|---|---|---|---|
| Example | Example | NP-102937-2 | Signed out of PSN (connection problems or console issue) // Sign in; if already signed in, sign out, then back in; power cycle router; if none of this work then contact Support | Example |
| Example | Example | NP-102942-8 | This feature is not available due to age restrictions // Application is age-locked | Example |
| Example | Example | NP-102943-9 | Application cannot be launched with this user (entitlement cannot be confirmed for the signed-in user) // Sign out, then back in; check if the application can be used by another user | Example |
| Example | Example | NP-102944-0 | Install the latest system software // System software update required | Example |
| Example | Example | NP-102945-1 | Install the latest system software // System software update required | Example |
| Example | Example | NP-102946-2 | Install the latest update file // Update data may be out of date | Example |
| Example | Example | NP-102947-3 | Update file for application not found due to unstable internet connection // 1) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. If using a Wi-Fi connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. Power cycle the modem/router. Update router firmware. 2) Connect to the internet and install the latest update file. If none of these work, then leave it for a while and try again later (connection temporarily busy). | Example |
| Example | Example | NP-102955-2 | Account information is incorrect (info entered is different from the registered account) // Check ID and password | Example |
| Example | Example | NP-103019-4 | Application error // 1) Close the application and restart it. 2) Reboot the console. 3) Delete the application and reinstall it. | Example |
| Example | Example | NP-103028-4 | Issue signing in // 1) Go to [Settings] > [Users and Accounts] > [Sign in]. 2) If already signed in, go to [Settings] > [Users and Accounts] > [Other] > [Sign Out], then sign in again. 3) Reboot the console. | Example |
| Example | Example | NP-103047-5 | Unable to connect to the server (cannot connect to PSN- possible server congestion) // 1) Check PSN status. 2) Power cycle the router. 3) The line is likely to be temporarily busy. Leave it for a while and try again later. | Example |
| Example | Example | NP-103105-0 | Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | NP-103107-2 | Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | NP-103109-4 | Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | NP-103111-7 | Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | NP-103117-3 | Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | NP-103148-7 | Issue when connecting console to the internet // 1) Close the application (if possible, save game before exiting). 2) Reboot the console. 3) Power cycle router/modem. | Example |
| Example | Example | NP-103172-4 | Network connection error // 1) Reboot the console. 2) Perform an Internet connection test. 3) Power cycle the router. 4) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices. | Example |
| Example | Example | NP-103191-2 | Online connection failed (network for the application failed) // 1) Close the application. 2) Restart the application. 3) Reboot the console. 4) Power cycle the router/modem. | Example |
| Example | Example | NP-103539-1 | Unable to connect to the server (unstable network communication) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) If using a wireless connection, try moving the console closer to the router and remove anything interrupting the connection. 4) Power cycle the modem/router. | Example |
| Example | Example | NP-104291-7 | Error occurred; license information of the content cannot be confirmed (title information not correctly reflected on the server side) // Make sure you are signed in with the account that owns the content entitlement, and if you get this error with a title that has just been released, wait a while and try again later. If the problem persists, contact Support. | Example |
| Example | Example | NP-104303-1 | Problem communicating with the server (issue on the server side; connection issues, downed server or software out of date) // 1) Check PSN status or to see if there are any server failures or if maintenance is in progress. 2) This may be a temporary issue. Try again later. 3) While waiting, update system software to the latest version. 4) Power cycle the router. | Example |
| Example | Example | NP-104433-5 | Possible problem with sign-in status (issue signing in) // 1) Go to [Settings] > [Users and Accounts] > [Sign in]. 2) If already signed in, go to [Settings] > [Users and Accounts] > [Other] > [Sign Out], then sign in again. 3) Reboot the console. | Example |
| Example | Example | NP-104627-0 | Console lost connection to the server // 1) Try signing in. 2) Perform a connection test and reconfigure network settings if necessary. 3) Power cycle the router. 4) Reboot the console and connect via a wired connection if possible. 5) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices. | Example |
NW - NetWork Errors
| Name | Return Code | Error Code | Cause | Remarks |
|---|---|---|---|---|
| Example | Example | NW-102216-2 | Error occurred while connecting to PSN | Example |
| Example | Example | NW-102254-4 | Unable to connect to the server | Example |
| Example | Example | NW-102261-2 | Unable to connect to the server | Example |
| Example | Example | NW-102265-6 | Unable to connect to the server | Example |
| Example | Example | NW-102307-3 | Communication error | Example |
| Example | Example | NW-102308-4 | Communication error | Example |
| Example | Example | NW-102311-8 | Communication error | Example |
| Example | Example | NW-102314-1 | Communication error | Example |
| Example | Example | NW-102315-2 | Communication error | Example |
| Example | Example | NW-102417-5 | Network connection timed out | Example |
| Example | Example | NW-102633-5 | Unable to connect to the server | Example |
| Example | Example | NW-102636-8 | Connection to PSN timed out | Example |
| Example | Example | NW-102650-4 | Error occurred while connecting to PSN | Example |
| Example | Example | NW-102655-9 | Application error | Example |
SU - Software Update Errors
| Name | Return Code | Error Code | Cause | Remarks |
|---|---|---|---|---|
| Example | Example | SU-101193-5 | Update to the latest system software // Software update required | Example |
| Example | Example | SU-101312-8 | Blu-Ray disc drive does not exist (console does not recognize Blu-Ray drive) | Example |
| Example | Example | SU-101337-5 | Console may have not booted properly // Turn off the console and unplug it, wait 5 minutes, then plug it back in and turn it on; if the console doesn't start properly then boot into safe mode and select [Reset PS5]; if the problem persists or cannot boot into safe mode, then send console in for repairs | Example |
| Example | Example | SU-101495-0 | System software is up to date // No update is needed | Example |
WS - Web Server Errors
| Name | Return Code | Error Code | Cause | Remarks |
|---|---|---|---|---|
| Example | Example | WS-113947-5 | Information for your registered payment method may be incorrect // 1) Go to [Settings] > [Users and Accounts]. 2) Select [Account] > [Payment and Subscriptions] > [Payment Methods]. 3) Select a registered payment method, press the [options] button and select [Edit] or [Remove]. Check payment information (including expiration date and billing address) and follow the on-screen instructions to make your changes. 4) If still having issues, try a different payment method. 5) This may be a temporary issue, wait 24 hours and try again. | Example |
| Example | Example | WS-114241-3 | Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console. 3) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 4) Reboot the router. 5) This may be a temporary issue, try again later. | Example |
| Example | Example | WS-114298-5 | May not be online // Attempting to access an online service while offline: 1) Make sure that the online play mode is selected in the game. 2) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 3) There may be a server-side issue; check PSN status or with the game publisher to check for server failures or if maintenance is in progress. | Example |
| Example | Example | WS-115019-7 | Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | WS-115195-2 | Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | WS-115338-1 | Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | WS-116327-0 | “You’re not signed in. Connect to PlayStation Network to use this feature.” | info |
| Example | Example | WS-116328-1 | Install the latest system software // Software update required | Example |
| Example | Example | WS-116329-2 | PSN sign-in ID or password do not match // Incorrect ID or password, try entering it again; can also try to sign in from another device | Example |
| Example | Example | WS-116330-4 | Access to PSN temporarily suspended // Try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended; check the ToS and UA before accessing PSN | Example |
| Example | Example | WS-116331-5 | Access to PSN temporarily suspended // PSN account may be suspended due to ToS violation; try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended | Example |
| Example | Example | WS-116332-6 | Access to PSN from PS5 may be prohibited or temporarily unavailable // Banned from PSN, possibly due to fraudulent purchase of console? Or using the PS Plus Collection trick, see info 4; if not banned, may be a server connection issue | info, info 2 info 3, info 4 |
| Example | Example | WS-116367-4 | Access to PSN suspended // Try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended; check the ToS and UA before accessing PSN | Example |
| Example | Example | WS-116414-7 | Network connection error // 1) Check PSN status. 2) Reboot the console. 3) Power cycle the router/modem. 4) Try again later. | Example |
| Example | Example | WS-116420-5 | Unable to connect to the server (error connecting to PSN) // 1) Check PSN status. 2) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. 3) If using a Wi-Fi connection, the signal may be too weak; try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS settings. If none of these work, then try again later (connection temporarily busy) | Example |
| Example | Example | WS-116439-4 | Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | WS-116449-5 | Service under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | WS-116483-3 | Issue connecting to the server (PSN down or connection issues) // 1) Check PSN status to see if there are any network issues. 2) Reboot the console. 3) Turn off the route for 5 minutes, then back on. 4) This may be a temporary issue, try again later. | Example |
| Example | Example | WS-116486-6 | Issue connecting to the server (PSN down, stressed network, or connection issues) // 1) Check PSN status. 2) Turn off the route for 5 minutes, then back on. 3) If multiple devices are connected to the same network, turn those off and try again. 4) This may be a temporary issue, try again later. | Example |
| Example | Example | WS-116489-9 | Error occurred while connecting to PSN // Check PSN status for any issues or maintenance. Turn off the route for 5 minutes, then back on. If still having issues, then try again later. | Example |
| Example | Example | WS-116518-5 | Internal error // Reboot console; if the system software is not up to date, update it; if the problem persists, console may need to be sent in | Example |
| Example | Example | WS-116520-5 | Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. 3) If using a Wi-Fi connection, the signal may be too weak; try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. If none of these work, it may be a temporary issue. Try again after a few hours. | Example |
| Example | Example | WS-116521-6 | Service under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) | Example |
| Example | Example | WS-116522-7 | Update failed because the latest version of the system software was not recognized // 1) If updating via the internet, reboot the console, connect via Ethernet if possible and reconfigure connection settings. If using a Wi-Fi connection, try moving the console closer to the router or remove any obstructions between the router and console. Power cycle the router/modem. 2) If updating via USB storage device, download the latest system software and make sure the file name and save location are correct. 3) If updating via a game disc, make sure it is free of fingers, scratches or smudges and clean it if necessary. If these do not work, try updating a different way. | Example |
| Example | Example | WS-117176-3 | Issue with 2-Step Verification settings // Phone number registered with another account; delete the phone number and try again, or try another number | Example |
| Example | Example | WS-117224-7 | Issue with 2-Step Verification setting // Sign-In ID of PSN account linked to another Sony Group service; unlink the ID and try again | Example |
WV - Web View Errors
| Name | Return Code | Error Code | Cause | Remarks |
|---|---|---|---|---|
| Example | Example | WV-109144-9 | Unable to connect to the server (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy). | Example |
| Example | Example | WV-109145-0 | Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy). | Example |
| Example | Example | WV-109146-1 | Unable to connect to the server (error connecting to PSN) | Example |
| Example | Example | WV-109153-9 | Network connection timeout (error connecting to PSN) | Example |
| Example | Example | WV-109166-3 | Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy). | Example |
| Example | Example | WV-109168-5 | Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy). | Example |
More Info
PS5 Error Codes Explained: How to Fix Them and What They Mean
PlayStation Error Code Database(Google Docs)
These two links are broken.