Error Codes

Error Code CE-107863-5

CE - Common Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	CE-100002-3	Failed to update the application (update file not installed successfully) // Reboot the console; if the system software is not up to date, then update it; if the error persists, delete the application, reinstall it, and update it again	Example
Example	Example	CE-100005-6	Issue reading disk or data // Turn off the console, unplug it and plug it back in. Reboot the console. Try inserting another compatible disc. Clean the disc.	Example
Example	Example	CE-100006-7	Cannot recognize external storage drive // 1) Update system software. 2) If the storage device cannot be recognized, unplug it and plug it back in. If it is connected to a USB hub, connect it directly to the console instead. 3) The storage device needs to be formatted if you are using it as extended storage for the first time. 4) If unable to transfer data all at once, try transferring content individually. 5) Check whether game data can be installed on extended storage. 6) The external storage drive may be bad; try using another device.	Example
Example	Example	CE-100008-9	Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.	Example
Example	Example	CE-100022-5	Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.	Example
Example	Example	CE-100028-1	There is not enough space on the SSD	info
Example	Example	CE-100096-6	Issue loading the application (application error) // Update system software; turn off the console and unplug it, then plug it back in and reboot it	Example
Example	Example	CE-105638-3	Content activation failed	Example
Example	Example	CE-105771-1	Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.	Example
Example	Example	CE-105799-1	Unable to connect to the server // 1) Check PSN status. 2) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. 3) If using a Wi-Fi connection, the signal may be too weak; try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).	Example
Example	Example	CE-105841-9	Error occurred in the application // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.	Example
Example	Example	CE-106439-3	Error occurred in the operation of the application // Reboot the console (update it if needed). Check for updates for the application. If the error persists, delete it, reinstall it and update it again	Example
Example	Example	CE-106444-9	Error occurred while connecting to PSN // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) If using a wireless connection, try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535.	Example
Example	Example	CE-106449-4	Error occurred connecting to the server	Example
Example	Example	CE-106485-4	Possible issue reading the system software or data (system software out of date) // Occurs when choosing the upgrade option for Assassins Creed Valhalla	info
Example	Example	CE-107031-2	Non-allowed characters in video description when trying to upload a video to YouTube.	Example
Example	Example	CE-107255-0	Subscription to PlayStation Plus cannot be confirmed	Example
Example	Example	CE-107520-5	Install the latest system software // Software update required	Example
Example	Example	CE-107527-2	Installation failed (issue with data being installed, possibly due to connection problems) // Reboot the console and connect via a wired connection if possible and then reconfigure network connection settings. If using a wireless connection, try moving the console closer to the router and removing any obstructions between them. Turn off the router for 5 minutes and then back on. If there is any game data that failed to install, delete the game and reinstall it.	Example
Example	Example	CE-107649-7	Disc contains content different from the installed data	Example
Example	Example	CE-107750-0	System error // Turn off the console and unplug it, then plug it back in and reboot it. Update console if needed. If still having issues, then update via a USB drive instead.	Example
Example	Example	CE-107857-8	Issue loading the application (application error) // Update system software.	Example
Example	Example	CE-107858-9	Happened when trying to download the PS4 Call of Duty Modern Warfare Remaster after external HDD was inserted	Example
Example	Example	CE-107863-5		info
Example	Example	CE-107867-9	Occurred when trying to load Remnant: From The Ashes (PS4 digital) from external HDD. On first boot attempt OS error 'please wait...' displayed for around 2 minutes until a 'can't start the game or app' notification appeared along with this error code. After hard reboot, same situation but this time 'please wait' lasted for 5 minutes. On the third attempt it displayed 'please wait' for around 10 minutes until console shut down without notice. Upon following reboot OS repair was required.
Example	Example	CE-107938-8	Failed to update the application (console turned off during update) // Reboot the console; if the system software is not up to date, then update it; if the error persists, delete the application, reinstall it, and update it again	Example
Example	Example	CE-107958-0	Can't download or copy - Happened when trying to download the PS4 Spider-Man game after an external HDD was inserted	Example
Example	Example	CE-108255-1	Error occurred on the application // An error caused by Dirt 5 save game corruption, Also caused by crash on Call Of Duty: Black Ops Cold War, Demon's Souls Remake, Marvel's Spider-Man: Miles Morales and Rainbow Six Siege	info info 2 info 3 info 4 info 5
Example	Example	CE-108262-9	Possible issue reading the system software or data (system software and application out of date) // Due to Dirt 5 crashing	info
Example	Example	CE-108360-8	Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 5) Review camera settings on console.	Example
Example	Example	CE-108862-5	Unable to connect to server (server connection issue) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) Perform a connection test to see if you are connected to the internet. 4) Turn off the router for 5 minutes, then back on. 5) There may be temporary congestion, try again later.	Example
Example	Example	CE-108863-6	?	info
Example	Example	CE-108889-4	Install the latest system software // Software update required	Example
Example	Example	CE-109737-7	Cannot recognize USB storage device	Example
Example	Example	CE-110032-7	PSN Online ID information does not match	Example
Example	Example	CE-110538-8	Failed to read Blu-ray disc // Make sure the disc has no smudges, fingerprints or scratches. Make sure the disc is inserted correctly. The console may have issues reading discs; try another disc to see if the console can read it. If still having issues, contact Sony or send console in	Example
Example	Example	CE-110551-3	Failed to read the disc // 1) Reboot the console. 2) Make sure the disc is clean. 3) Check if the disc is playable on the console. 4) Try another supported disc.	Example
Example	Example	CE-110552-4	Failed to read the disc (possible unsupported disc) // Check if other discs can be played. Clean the disc.	Example
Example	Example	CE-110555-7	Disc cannot be read (possible unsupported disc) // Check if other discs can be played. Clean the disc.	Example
Example	Example	CE-111161-1	Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 5) Review camera settings on console.	Example
Example	Example	CE-112069-9	Error occurred on data transfer via a network (PS4 to PS5) // Try connecting both consoles via a wired connection, turn off the router for 5 minutes, then back on and try transferring the data again	Example
Example	Example	CE-112839-4	Error occurred while connecting to PSN // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-fi, try moving the console closer to the router and remove any obstructions between them. 4) Turn off the router for 5 minutes, then back on.	Example
Example	Example	CE-112841-7	Not signed in // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and remove any obstructions between them. 4) Turn off the router for 5 minutes, then back on.	Example
Example	Example	CE-113212-0	Unable to connect to the server // 1) Check PSN status. 2) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. 3) If using Wi-Fi, the signal may be too weak; try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).	Example
Example	Example	CE-113227-6	Error has occurred // Reboot the console and update it if needed.	Example
Example	Example	CE-113511-2	Error has occurred // Reboot the console and update it if needed.	Example
Example	Example	CE-113661-8	Can be triggered when failing to save manual recording (trigger with record start, and then immediately stopping recording)	Example
Example	Example	CE-117625-2	Uploaded too many videos to YouTube in short period of time, need to wait 24 hours before allowed to upload more.	Example
Example	Example	CE-117722-0	Error occurred on PlayStation Now streaming connection // 1) Perform a connection test on PS Now and see if the connection environment is suitable for streaming games. 2) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. 3) If using a Wi-Fi connection, the signal may be too weak; try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If the game is downloadable to play, try downloading it instead; check if the console has enough free space. If none of these work, then try again later (connection temporarily busy)	Example
Example	Example	CE-118446-4	Issue updating the system	Example

NW - NetWork Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	NW-102216-2	Error occurred while connecting to PSN	Example
Example	Example	NW-102254-4	Unable to connect to the server	Example
Example	Example	NW-102261-2	Unable to connect to the server	Example
Example	Example	NW-102265-6	Unable to connect to the server	Example
Example	Example	NW-102307-3	Communication error	Example
Example	Example	NW-102308-4	Communication error	Example
Example	Example	NW-102311-8	Communication error	Example
Example	Example	NW-102314-1	Communication error	Example
Example	Example	NW-102315-2	Communication error	Example
Example	Example	NW-102417-5	Network connection timed out	Example
Example	Example	NW-102633-5	Unable to connect to the server	Example
Example	Example	NW-102636-8	Connection to PSN timed out	Example
Example	Example	NW-102650-4	Error occurred while connecting to PSN	Example
Example	Example	NW-102655-9	Application error	Example

SU - Software Update Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	SU-101193-5	Update to the latest system software	Example
Example	Example	SU-101337-5	Console did not boot properly	Example
Example	Example	SU-101495-0	System software is up to date	Example

WS - Web Server Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	WS-113947-5	Information for your registered payment method may be incorrect // 1) Go to [Settings] > [Users and Accounts]. 2) Select [Account] > [Payment and Subscriptions] > [Payment Methods]. 3) Select a registered payment method, press the [options] button and select [Edit] or [Remove]. Check payment information (including expiration date and billing address) and follow the on-screen instructions to make your changes. 4) If still having issues, try a different payment method. 5) This may be a temporary issue, wait 24 hours and try again.	Example
Example	Example	WS-114241-3	Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console. 3) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 4) Reboot the router. 5) This may be a temporary issue, try again later.	Example
Example	Example	WS-114298-5	May not be online // Attempting to access an online service while offline: 1) Make sure that the online play mode is selected in the game. 2) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 3) There may be a server-side issue; check PSN status or with the game publisher to check for server failures or if maintenance is in progress.	Example
Example	Example	WS-115019-7	Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	WS-115195-2	Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	WS-115338-1	Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	WS-116327-0	“You’re not signed in. Connect to PlayStation Network to use this feature.”	info
Example	Example	WS-116328-1	Install the latest system software // Software update required	Example
Example	Example	WS-116329-2	PSN sign-in ID or password do not match // Incorrect ID or password, try entering it again; can also try to sign in from another device	Example
Example	Example	WS-116330-4	Access to PSN temporarily suspended // Try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended; check the ToS and UA before accessing PSN	Example
Example	Example	WS-116331-5	Access to PSN temporarily suspended // PSN account may be suspended due to ToS violation; try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended	Example
Example	Example	WS-116332-6	Access to PSN from PS5 may be prohibited or temporarily unavailable // Banned from PSN, possibly due to fraudulent purchase of console? Or using the PS Plus Collection trick, see info 4; if not banned, may be a server connection issue	info, info 2 info 3, info 4
Example	Example	WS-116367-4	Access to PSN suspended // Try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended; check the ToS and UA before accessing PSN	Example
Example	Example	WS-116414-7	Network connection error // 1) Check PSN status. 2) Reboot the console. 3) Power cycle the router/modem. 4) Try again later.	Example
Example	Example	WS-116420-5	Unable to connect to the server (error connecting to PSN) // 1) Check PSN status. 2) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. 3) If using a Wi-Fi connection, the signal may be too weak; try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS settings. If none of these work, then try again later (connection temporarily busy)	Example
Example	Example	WS-116439-4	Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	WS-116449-5	Service under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	WS-116483-2	Issue connecting to the server (PSN down or connection issues) // 1) Check PSN status to see if there are any network issues. 2) Reboot the console. 3) Turn off the route for 5 minutes, then back on. 4) This may be a temporary issue, try again later.	Example
Example	Example	WS-116486-6	Issue connecting to the server (PSN down, stressed network, or connection issues) // 1) Check PSN status. 2) Turn off the route for 5 minutes, then back on. 3) If multiple devices are connected to the same network, turn those off and try again. 4) This may be a temporary issue, try again later.	Example
Example	Example	WS-116489-9	Error occurred while connecting to PSN // Check PSN status for any issues or maintenance. Turn off the route for 5 minutes, then back on. If still having issues, then try again later.	Example
Example	Example	WS-116518-5	Internal error // Reboot console; if the system software is not up to date, update it; if the problem persists, console may need to be sent in	Example
Example	Example	WS-116521-6	Service under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	WS-116522-7	Update failed because the latest version of the system software was not recognized // 1) If updating via the internet, reboot the console, connect via Ethernet if possible and reconfigure connection settings. If using a Wi-Fi connection, try moving the console closer to the router or remove any obstructions between the router and console. Power cycle the router/modem. 2) If updating via USB storage device, download the latest system software and make sure the file name and save location are correct. 3) If updating via a game disc, make sure it is free of fingers, scratches or smudges and clean it if necessary. If these do not work, try updating a different way.	Example
Example	Example	WS-117176-3	Issue with 2-Step Verification settings // Phone number registered with another account; delete the phone number and try again, or try another number	Example
Example	Example	WS-117224-7	Issue with 2-Step Verification setting // Sign-In ID of PSN account linked to another Sony Group service; unlink the ID and try again	Example

WV - Web View Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	WV-109144-9	Unable to connect to the server (error connecting to PSN)	Example
Example	Example	WV-109145-0	Unable to connect to the Internet (error connecting to PSN)	Example
Example	Example	WV-109146-1	Unable to connect to the server (error connecting to PSN)	Example
Example	Example	WV-109153-9	Network connection timeout (error connecting to PSN)	Example
Example	Example	WV-109166-3	Unable to connect to the Internet (error connecting to PSN)	Example
Example	Example	WV-109168-5	Unable to connect to the Internet (error connecting to PSN)	Example

More Info

PS5 Error Codes Explained: How to Fix Them and What They Mean
PlayStation Error Code Database(Google Docs) These two links are broken.