Editing Error Codes
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| Example || Example || CE-107255-0 || Subscription to PlayStation Plus cannot be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) Try again after a short period (temporary issue). ||Example | | Example || Example || CE-107255-0 || Subscription to PlayStation Plus cannot be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) Try again after a short period (temporary issue). ||Example | ||
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| Example || Example || CE-107520-5 || Install the latest system software | | Example || Example || CE-107520-5 || Install the latest system software // Connect the console to the internet and update it to the latest version of the system software. If an error occurs during the update, reboot your network equipment and console and try updating again. If possible, try updating via a method other than the Internet, such as USB storage or a game disc. ||Example | ||
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| Example || Example || CE-107527-2 || Installation failed (issue with data being installed, possibly due to connection problems) // 1) Reboot the console 2) Connect via a wired connection if possible. 3) Reconfigure network connection settings. 4) When using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between them. 5) Turn off the router for 5 minutes and then back on. 6) If there is any game data that failed to install, delete the game and reinstall it.||Example | | Example || Example || CE-107527-2 || Installation failed (issue with data being installed, possibly due to connection problems) // 1) Reboot the console 2) Connect via a wired connection if possible. 3) Reconfigure network connection settings. 4) When using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between them. 5) Turn off the router for 5 minutes and then back on. 6) If there is any game data that failed to install, delete the game and reinstall it.||Example | ||
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| Example || Example || CE-107649-7 || Disc contains content different from the installed data (disc contains additional data or content that is different from the data installed on the console) // If you have another disc for the same game, delete the game and related applications and reinstall using this disc. ||Example | | Example || Example || CE-107649-7 || Disc contains content different from the installed data (disc contains additional data or content that is different from the data installed on the console) // If you have another disc for the same game, delete the game and related applications and reinstall using this disc. ||Example | ||
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| Example || Example || CE-107750-0 || | | Example || Example || CE-107750-0 || System error // Turn off the console and unplug it, then plug it back in and reboot it. Update console if needed. If still having issues, then update via a USB drive instead. ||Example | ||
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| Example || Example || CE-107857-8 || Error occurred while loading or updating the application (application error) // Reboot the console. Make sure the system software and the game/app are both updated to their latest versions. If the error keeps happening after starting the game/app, delete it and reinstall it. Boot the console in safe mode and select [Clear Cache and Rebuild Database] > [Rebuild Database]. ||Example | | Example || Example || CE-107857-8 || Error occurred while loading or updating the application (application error) // Reboot the console. Make sure the system software and the game/app are both updated to their latest versions. If the error keeps happening after starting the game/app, delete it and reinstall it. Boot the console in safe mode and select [Clear Cache and Rebuild Database] > [Rebuild Database]. ||Example | ||
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| Example || Example || CE-107958-0 || Can't download or copy - Happened when trying to download the PS4 Spider-Man game after an external HDD was inserted ||Example | | Example || Example || CE-107958-0 || Can't download or copy - Happened when trying to download the PS4 Spider-Man game after an external HDD was inserted ||Example | ||
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| Example || Example || CE-108255-1 || Application error | | Example || Example || CE-108255-1 || Application error // 1) Make sure the system software and game/app are updated. 2) If the error occurs after starting the game/app, delete it and reinstall it. 3) Boot the console in Safe Mode and select [Clear Cache and Rebuild Database] > [Rebuild Database]. 4) If the error occurs again, back up all data and reset the console. After resetting the console, try installing the game/app again. || An error caused by Dirt 5 save game corruption, Also caused by crash on Call Of Duty: Black Ops Cold War, Demon's Souls Remake, Marvel's Spider-Man: Miles Morales and Rainbow Six Siege [https://web.archive.org/web/20201125101604/https://twitter.com/TheUrbanMenace/status/1331541728776622086 info ][https://web.archive.org/web/20201203235407/https://twitter.com/TheUrbanMenace/status/1333468122590875654/photo/1 info 2] [https://web.archive.org/web/20201204001500/https://twitter.com/sociallynomadic/status/1330643279218667521?s=20 info 3] [https://web.archive.org/web/20201204001906/https://twitter.com/YungSimba314/status/1333905890219601922?s=20 info 4] [https://web.archive.org/web/20201204002440/https://twitter.com/GravXReviews/status/1334652697509851138?s=20 info 5] | ||
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| Example || Example || CE-108262-9 || Error while reading the system software or application data // 1) Update the console software to the latest version. 2) If the error occurs after starting the game/app, delete it and reinstall it. 3) Boot the console in Safe Mode and select [Clear Cache and Rebuild Database] > [Rebuild Database]. 4) If the error still keeps happening, back up all data and reset the console. 5) After resetting the console, try reinstalling the game/app. If the issue keeps happening after following the above steps, try again later. || Due to Dirt 5 crashing [https://web.archive.org/web/20201125105338/https://twitter.com/TheUrbanMenace/status/1331551406512361474 info] | | Example || Example || CE-108262-9 || Error while reading the system software or application data // 1) Update the console software to the latest version. 2) If the error occurs after starting the game/app, delete it and reinstall it. 3) Boot the console in Safe Mode and select [Clear Cache and Rebuild Database] > [Rebuild Database]. 4) If the error still keeps happening, back up all data and reset the console. 5) After resetting the console, try reinstalling the game/app. If the issue keeps happening after following the above steps, try again later. || Due to Dirt 5 crashing [https://web.archive.org/web/20201125105338/https://twitter.com/TheUrbanMenace/status/1331551406512361474 info] | ||
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| Example || Example || CE-108877-1 || Error occurred while connecting to the server (PSN possibly under maintenance) // 1) Check PSN status to see if there are any network issues. 2) This may be a temporary problem. Try again after a few hours. ||Example | | Example || Example || CE-108877-1 || Error occurred while connecting to the server (PSN possibly under maintenance) // 1) Check PSN status to see if there are any network issues. 2) This may be a temporary problem. Try again after a few hours. ||Example | ||
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| Example || Example || CE-108889-4 || Install the latest system software | | Example || Example || CE-108889-4 || Install the latest system software // Connect the console to the internet and update it to the latest version of the system software. If an error occurs during the update, reboot your network equipment and console and try updating again. If possible, try updating via a method other than the Internet, such as USB storage or a game disc. ||Example | ||
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| Example || Example || CE-109245-1 || License information of the content cannot be confirmed // 1) Reboot the console. 2) Sign in with the PSN account that owns the content you are trying to access. 3) Go to [Settings] > [Users and Accounts] > [Other] > [Console Sharing and Offline Play] and enable it. ||Example | | Example || Example || CE-109245-1 || License information of the content cannot be confirmed // 1) Reboot the console. 2) Sign in with the PSN account that owns the content you are trying to access. 3) Go to [Settings] > [Users and Accounts] > [Other] > [Console Sharing and Offline Play] and enable it. ||Example | ||
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| Example || Example || CE-113212-0 || Unable to connect to the server // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).||Example | | Example || Example || CE-113212-0 || Unable to connect to the server // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).||Example | ||
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| Example || Example || CE-113227-6 || Error occurred // Reboot the console and update it if needed. ||Example | | Example || Example || CE-113227-6 || Error has occurred // Reboot the console and update it if needed. ||Example | ||
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| Example || Example || CE-113338-9 || Error occurred while updating the PS5 system software // Wait 48 hours and then try updating again. || Example | | Example || Example || CE-113338-9 || Error occurred while updating the PS5 system software // Wait 48 hours and then try updating again. || Example | ||
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| Example || Example || CE-113511-2 || Error occurred // Reboot the console and update it. ||Example | | Example || Example || CE-113511-2 || Error has occurred // Reboot the console and update it. ||Example | ||
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| Example || Example || CE-113661-8 || Can be triggered when failing to save manual recording (trigger with record start, and then immediately stopping recording) ||Example | | Example || Example || CE-113661-8 || Can be triggered when failing to save manual recording (trigger with record start, and then immediately stopping recording) ||Example | ||
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| Example || Example || CE-116799-3 || Subscription to PlayStationPlus can't be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) If | | Example || Example || CE-116799-3 || Subscription to PlayStationPlus can't be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) If there are no issues with PlaystationPlus, the error may be temporary. || Example | ||
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| Example || Example || CE-117625-2 || Uploaded too many videos to YouTube in short period of time, need to wait 24 hours before allowed to upload more. ||Example | | Example || Example || CE-117625-2 || Uploaded too many videos to YouTube in short period of time, need to wait 24 hours before allowed to upload more. ||Example | ||
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| Example || Example || CE-117722-0 || Streaming connection has an error // 1) Check to see if you are connected to the internet and perform a connection test. If you can't get connected, make sure the network settings are correctly configured. 2) Reboot the console, connect via a wired connection if possible and reconfigure the connection settings. 3) When connecting wirelessly, try moving the console as close to the router as possible and remove anything that could interrupt the connection between the devices. 4) Power cycle the router and modem. 5) Update router firmware. 6) Check if there is enough free space on the console, and if you have the option to, try downloading the game instead. If none of these work, then try again later. ||Example | | Example || Example || CE-117722-0 || Streaming connection has an error // 1) Check to see if you are connected to the internet and perform a connection test. If you can't get connected, make sure the network settings are correctly configured. 2) Reboot the console, connect via a wired connection if possible and reconfigure the connection settings. 3) When connecting wirelessly, try moving the console as close to the router as possible and remove anything that could interrupt the connection between the devices. 4) Power cycle the router and modem. 5) Update router firmware. 6) Check if there is enough free space on the console, and if you have the option to, try downloading the game instead. If none of these work, then try again later. ||Example | ||
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| Example || Example || CE-117740-0 || | | Example || Example || CE-117740-0 || Possible problem with the application (corrupted application) // 1) Go to [Settings] > [Storage]. 2) Delete the game data of the game that had the error. 3) Try reinstalling the game. 4) Boot the console in safe mode and select [Rebuild the database]. ||Example | ||
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| Example || Example || CE-118415-0 || Subscription may need to be verified // 1) Check PSN status. 2) Check to see if your PlaystationPlus subscription has expired. 3) Reboot the console. 4) This may be a temporary issue, try again later. ||Example | | Example || Example || CE-118415-0 || Subscription may need to be verified // 1) Check PSN status. 2) Check to see if your PlaystationPlus subscription has expired. 3) Reboot the console. 4) This may be a temporary issue, try again later. ||Example | ||
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| Example || Example || NP-103105-0 || Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) || Example | | Example || Example || NP-103105-0 || Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) || Example | ||
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| Example || Example || NP-103107-2 || Unable to connect to the server (service under maintenance) // Service may be undergoing maintenance. Check PSN status. If PS is active, reset network connection settings on console and perform a connection test. Turn off router and modem, | | Example || Example || NP-103107-2 || Unable to connect to the server (service under maintenance) // Service may be undergoing maintenance. Check PSN status. If PS is active, reset network connection settings on console and perform a connection test. Turn off router and modem, wit 5 minutes, then turn them back on. If still having issues then try again later. || Example | ||
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| Example || Example || NP-103109-4 || Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)|| Example | | Example || Example || NP-103109-4 || Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)|| Example | ||
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| Example || Example || NP-103172-4 || Network connection error // 1) Reboot the console. 2) Perform an Internet connection test. 3) Power cycle the router. 4) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices. || Example | | Example || Example || NP-103172-4 || Network connection error // 1) Reboot the console. 2) Perform an Internet connection test. 3) Power cycle the router. 4) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices. || Example | ||
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| Example || Example || NP-103191-2 || Online connection failed (network | | Example || Example || NP-103191-2 || Online connection failed (network for the application failed) // 1) Close the application. 2) Restart the application. 3) Reboot the console. 4) Power cycle the router/modem. || Example | ||
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| Example || Example || NP-103539-1 || Unable to connect to the server (unstable network communication) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) If using a wireless connection, try moving the console closer to the router and remove anything interrupting the connection. 4) Power cycle the modem/router. || Example | | Example || Example || NP-103539-1 || Unable to connect to the server (unstable network communication) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) If using a wireless connection, try moving the console closer to the router and remove anything interrupting the connection. 4) Power cycle the modem/router. || Example | ||
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! Name !! Return Code !! Error Code !! Cause !! Remarks | ! Name !! Return Code !! Error Code !! Cause !! Remarks | ||
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| Example || Example || NW-102216-2 || Error while connecting to PSN // 1) Check the PSN status page if there are any network issues. 2) Use a wired (ethernet) connection if possible. 3) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for at least 5 minutes, then turn it back on. 5) Update router firmware. Contact the router vendor for details on how to update. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152 to 65535. Contact your ISP for details on how to open ports. || Example | | Example || Example || NW-102216-2 || Error occurred while connecting to PSN // 1) Check the PSN status page if there are any network issues. 2) Use a wired (ethernet) connection if possible. 3) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for at least 5 minutes, then turn it back on. 5) Update router firmware. Contact the router vendor for details on how to update. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152 to 65535. Contact your ISP for details on how to open ports. || Example | ||
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| Example || Example || NW-102254-4 || | | Example || Example || NW-102254-4 || Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479,49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later. || Example | ||
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| Example || Example || NW-102261-2 || Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | | Example || Example || NW-102261-2 || Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || NW-102308-4 || Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | | Example || Example || NW-102308-4 || Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || NW-102311-8 || Communication error | | Example || Example || NW-102311-8 || Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || NW-102314-1 || Communication error | | Example || Example || NW-102314-1 || Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || NW-102315-2 || Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | | Example || Example || NW-102315-2 || Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || NW-102468-2 || Issue connecting the console to the network // 1) Reboot the console. 2) If using a wireless connection, try bringing the console closer to the router and removing anything that might block the connection. 3) Turn off the router or modem for at least 5 minutes, then turn it back on. 4) If possible, connect to the internet using a wired (ethernet) connection. 5) If using multiple NAT routers, remove them. || Example | | Example || Example || NW-102468-2 || Issue connecting the console to the network // 1) Reboot the console. 2) If using a wireless connection, try bringing the console closer to the router and removing anything that might block the connection. 3) Turn off the router or modem for at least 5 minutes, then turn it back on. 4) If possible, connect to the internet using a wired (ethernet) connection. 5) If using multiple NAT routers, remove them. || Example | ||
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| Example || Example || NW-102633-5 || | | Example || Example || NW-102633-5 || Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || NW-102636-8 || Connection to PSN timed out // 1) Review connection settings. 2) Turn off the router/modem for at least 5 minutes, then turn it back on. 3) When using wireless (Wi-Fi) communication, move the console closer to the access point or router and make sure there is nothing interrupting the connection between those devices. 4) Check the status of the game server and PSN. 5) Leave it for a while and try later.|| Example | | Example || Example || NW-102636-8 || Connection to PSN timed out // 1) Review connection settings. 2) Turn off the router/modem for at least 5 minutes, then turn it back on. 3) When using wireless (Wi-Fi) communication, move the console closer to the access point or router and make sure there is nothing interrupting the connection between those devices. 4) Check the status of the game server and PSN. 5) Leave it for a while and try later.|| Example | ||
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! Name !! Return Code !! Error Code !! Cause !! Remarks | ! Name !! Return Code !! Error Code !! Cause !! Remarks | ||
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| Example || Example || SU-101193-5 || Update to the latest system software | | Example || Example || SU-101193-5 || Update to the latest system software // Software update required || Example | ||
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| Example || Example || SU-101312-8 || Blu-Ray disc drive does not exist (console does not recognize Blu-Ray drive) // If the error occurs but the console Blu-Ray disc drive has not been removed: 1) Turn off the console and unplug it. 2) Turn off the router for at least 5 minutes, then turn it back on. 3) Plug the console back in and reboot it. 4) Go to the control center and select [Notifications]. Highlight the update file, press the OPTIONS button, and select [Delete]. 5) Go to [Settings] > [System] > [System Software] > [System Software Updates and Settings] and restart the update. If the update fails, see these guides for further troubleshooting. [https://www.playstation.com/en-us/support/hardware/ps5/system-software/ 1] [https://www.playstation.com/en-us/support/hardware/update-playstation-system-software-safe-mode/ 2] 6) Try resetting the console. Go to [Settings] > [System] > [System Software] > [Reset Options] > [Reset Your Console]. If possible, back up all data before resetting the console. If still having issues, console may need to be sent in for repairs || Example | | Example || Example || SU-101312-8 || Blu-Ray disc drive does not exist (console does not recognize Blu-Ray drive) // If the error occurs but the console Blu-Ray disc drive has not been removed: 1) Turn off the console and unplug it. 2) Turn off the router for at least 5 minutes, then turn it back on. 3) Plug the console back in and reboot it. 4) Go to the control center and select [Notifications]. Highlight the update file, press the OPTIONS button, and select [Delete]. 5) Go to [Settings] > [System] > [System Software] > [System Software Updates and Settings] and restart the update. If the update fails, see these guides for further troubleshooting. [https://www.playstation.com/en-us/support/hardware/ps5/system-software/ 1] [https://www.playstation.com/en-us/support/hardware/update-playstation-system-software-safe-mode/ 2] 6) Try resetting the console. Go to [Settings] > [System] > [System Software] > [Reset Options] > [Reset Your Console]. If possible, back up all data before resetting the console. If still having issues, console may need to be sent in for repairs || Example | ||
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| Example || Example || WS-114241-3 || Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console. 3) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 4) Reboot the router. 5) This may be a temporary issue, try again later.|| Example | | Example || Example || WS-114241-3 || Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console. 3) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 4) Reboot the router. 5) This may be a temporary issue, try again later.|| Example | ||
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| Example || Example || WS-114298-5 || May not be online | | Example || Example || WS-114298-5 || May not be online // Attempting to access an online service while offline: 1) Make sure that the online play mode is selected in the game. 2) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 3) There may be a server-side issue; check PSN status or with the game publisher to check for server failures or if maintenance is in progress. || Example | ||
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| Example || Example || WS-115019-7 || Unable to connect to the server (service down/under maintenance or temporary congestion) // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested.|| Example | | Example || Example || WS-115019-7 || Unable to connect to the server (service down/under maintenance or temporary congestion) // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested.|| Example | ||
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| Example || Example || WS-115195-2 || Unable to connect to the server (service down/under maintenance or temporary congestion) // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested. || Example | | Example || Example || WS-115195-2 || Unable to connect to the server (service down/under maintenance or temporary congestion) // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested. || Example | ||
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| Example || Example || WS-115338-1 || Unable to connect to the server (service down/under maintenance | | Example || Example || WS-115338-1 || Unable to connect to the server (service down/under maintenance) // The service may be undergoing maintenance. Check PSN status. If PSN is active, 1) reset network settings on console and test the connection. 2) Turn off router and modem, wait 5 minutes, then turn them back on. 3) If still having issues, try again later. || Example | ||
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| Example || Example || WS-116327-0 || “You’re not signed in. Connect to PlayStation Network to use this feature.” ||[https://web.archive.org/web/20201204011306/https://www.reddit.com/r/PS5/comments/jy4uh4/unable_to_sign_in info] | | Example || Example || WS-116327-0 || “You’re not signed in. Connect to PlayStation Network to use this feature.” ||[https://web.archive.org/web/20201204011306/https://www.reddit.com/r/PS5/comments/jy4uh4/unable_to_sign_in info] | ||
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| Example || Example || WS-116328-1 || Install the latest system software | | Example || Example || WS-116328-1 || Install the latest system software // Software update required || Example | ||
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| Example || Example || WS-116329-2 || PSN sign-in ID or password do not match // Incorrect ID or password, try entering it again; can also try to sign in from another device || Example | | Example || Example || WS-116329-2 || PSN sign-in ID or password do not match // Incorrect ID or password, try entering it again; can also try to sign in from another device || Example | ||
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| Example || Example || WV-109166-3 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | | Example || Example || WV-109166-3 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || WV-109168-5 || | | Example || Example || WV-109168-5 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
|} | |} | ||