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| Name | Errorcode | Returncode | Remarks |
|---|---|---|---|
| WC-34731-8 | Credit card information is invalid // Step 1: Make sure card holder name, card number, CVV code (last three digits on the signature strip), expiry date and address are correct and match the details attached to your credit/debit card account. Step 2: Make sure the order of your address matches what your card issuer has on their system, including all abbreviations. Step 3: Use a card that has a street address (for example, do not use a PO Box or BFPO address). Step 4: Do not use pre-pay ‘credit cards’ as they often do not require an address to be attached and will be incompatible with AVS. Step 5: If your address includes a flat or apartment number or your name or address includes any special characters like asterisks (*), hyphens (-), apostrophes (') and slashes ( / ), leave these out. Step 6: If your name or address contains characters such as ‘ß’, ‘ä’ or ‘ç’, replace them with the nearest letter from the standard 26 letter Latin alphabet. | ||
| WC-34891-5 | Credit card information is invalid // Step 1: Make sure card holder name, card number, CVV code (last three digits on the signature strip), expiry date and address are correct and match the details attached to your credit/debit card account. Step 2: Make sure the order of your address matches what your card issuer has on their system, including all abbreviations. Step 3: Use a card that has a street address (for example, do not use a PO Box or BFPO address). Step 4: Do not use pre-pay ‘credit cards’ as they often do not require an address to be attached and will be incompatible with AVS. Step 5: If your address includes a flat or apartment number or your name or address includes any special characters like asterisks (*), hyphens (-), apostrophes (') and slashes ( / ), leave these out. Step 6: If your name or address contains characters such as ‘ß’, ‘ä’ or ‘ç’, replace them with the nearest letter from the standard 26 letter Latin alphabet. | ||
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_1_ERROR_BAD_REQUEST | WC-40328-7 | 0x82000001 | Bad Request |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_2_ERROR_UNKNOWN_ERROR | WC-40329-8 | 0x82000002 | Unknown Error |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_3_ERROR_TIMEOUT_ERROR | WC-40330-0 | 0x82000003 | Timeout error // Try again. If the error happens in the PSS, close the store and retry. If the error persists, close the store, sign out of PSN and then sign back in. |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_4_ERROR_NO_DATA_FOUND | WC-40331-1 | 0x82000004 | No Data Found |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_5_ERROR_SESSION_EXPIRED | WC-40332-2 | 0x82000005 | Session Expired |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_6_ERROR_VERSION_NOT_SUPPORTED | WC-40333-3 | 0x82000006 | Version Not Supported |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_14_ERROR_INVALID_LOGIN | WC-40334-4 | 0x82000014 | Invalid Login |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_15_ERROR_CURRENCY_DOES_NOT_EXIST | WC-40335-5 | 0x82000015 | No Such Currency |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_17_ERROR_CART_FULL | WC-40336-6 | 0x82000017 | Cart Full |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_18_ERROR_INVALID_QUANTITY | WC-40337-7 | 0x82000018 | Invalid Quantity |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_19_ERROR_ITEM_ALREADY_IN_CART | WC-40338-8 | 0x82000019 | Item Already in Cart |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_1B_ERROR_INACTIVE_ACCOUNT | WC-40339-9 | 0x8200001B | Inactive Account |
| WC-40343-4 | Credit or debit card information stored on your account is invalid // Go to [Settings] > [PSN] > [Wallet] > [Billing Information] and make sure that your credit card details have been entered correctly. Make sure your account address is the same as the address on your credit card statement. | ||
| WC-40345-6 | Credit or debit card is invalid // Go to [Settings] > [PSN] > [Account Information] > [Wallet] > [Billing Information] and make sure that your credit card details including expiry date have been entered correctly. Make sure your account address is the same as the address on your credit card statement. | ||
| WC-40349-0 | Credit card on file is not valid // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, read our article on correcting billing errors. | ||
| WC-40355-7 | Issue adding funds to a child account | ||
| WC-40360-3 | PSS issue // Purchase was not completed (content already used or issue with the PSS); Step 1: Remove all items from your PSS cart and try again. Step 2: If trying to purchase a free trial (such as PS+), make sure that you have not used the trial period in the past (they can only be used once). Step 3: Try restoring your licenses by going to [Settings] > [Account Management] > [Restore Licenses] on your PS4 system, then try your purchase again.
If the error persists, there may be an issue with the content in the PS Store. Try again later. | ||
| WC-40365-8 | Cannot add this item to the cart. The total value of the items in your cart has reached the limit | ||
| WC-40371-5 | Voucher code is not valid // Make sure the code is entered correctly. Check when the voucher becomes available and also if it has restrictions of usage. | ||
| WC-40372-6 | Voucher code invalid or not available yet // Make sure the code is entered correctly. Check when the voucher becomes available and also if it has restrictions of usage. | ||
| WC-40375-9 | Voucher code not active or has expired // Make sure the code is entered correctly. If this does not solve the error, check the valid dates for the voucher, and also look to see if there are any other usage restrictions. | ||
| WC-40377-1 | Failed to add funds to wallet using a voucher or PSN card | ||
| WC-40378-2 | You have attempted this action too many times in a short period | ||
| WC-40382-7 | Credit card on file is invalid // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, read our article on correcting billing errors. Try adding your card information via Account Management on a web browser. If you tried adding your details more than once in the last 24 hours, don't try adding it again and wait for 24 hours before trying again. | ||
| WC-40383-8 | Could not connect to the server (HTTP 503 error) // Try again later, or check PSN status. | ||
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_7_ERROR_ACCESS_PERMISSION_DENIED | WC-41182-6 | 0x82000007 | Access Permission Denied |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_10_ERROR_CATEGORY_DOES_NOT_EXIST | WC-41183-7 | 0x82000010 | No Such Category |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_11_ERROR_PRODUCT_DOES_NOT_EXIST | WC-41184-8 | 0x82000011 | No Such Product |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_12_ERROR_REQUIRES_PASSWORD | WC-41185-9 | 0x82000012 | Requires Password |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_13_ERROR_NOT_ELIGIBLE | WC-41186-0 | 0x82000013 | Not Eligible |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_16_ERROR_NO_PAYMENT_INFO | WC-41187-1 | 0x82000016 | No Payment Info |
| SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_1A_ERROR_INVALID_SKU | WC-41188-2 | 0x8200001A | Invalid SKU |
| WC-41705-7 | Transaction or voucher redemption requires a Payment Method on file. No Payment Methods on file |