Template:NP

Name	Errorcode	Returncode	Remarks
SCE_NP_ERROR_SIGNED_OUT	NP-31730-4	0x80550006	Not signed into PSN // To use this feature, sign into PSN at [Settings] > [PSN] > [Sign In to PSN].
SCE_NP_ERROR_USER_NOT_FOUND	NP-31731-5	0x80550007	User signed out of PSN or data on HDD is possibly corrupted // Step 1: Make sure you are signed into PSN. Step 2: Restart the PS4. Step 3: Enter Safe Mode and select [Restore Settings]. Step 4: Delete the user and re-create it. Step 5: If the error persists go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the system.
SCE_NP_ERROR_CALLBACK_ALREADY_REGISTERED	NP-31732-6	0x80550008	Already registered
SCE_NP_ERROR_CALLBACK_NOT_REGISTERED	NP-31733-7	0x80550009	Not registered
SCE_NP_ERROR_NOT_SIGNED_UP	NP-31734-8	0x8055000A	Called in the not signed-up state
SCE_NP_ERROR_AGE_RESTRICTION	NP-31735-9	0x8055000B	Cannot play this feature because of the age restriction // Check the age restriction of the application and make sure the age associated with your account is old enough to play the title.
SCE_NP_ERROR_LOGOUT	NP-31736-0	0x8055000C	Application is trying to connect to a user that has logged out // Step 1: Confirm that all users are logged in on the PS4 and restart the application. Step 2: If the error persists, reboot the PS4.
SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST	NP-31737-1	0x8055000D	A new version system software update file exists
SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST_FOR_TITLE	NP-31738-2	0x8055000E	A new version system software update file exists
SCE_NP_ERROR_LATEST_PATCH_PKG_EXIST	NP-31739-3	0x8055000F	Download of latest update file is still ongoing. You need to install this update file to use the feature // Wait for the download to complete, then close the application to install the update.
SCE_NP_ERROR_LATEST_PATCH_PKG_DOWNLOADED	NP-31740-5	0x80550010	A new version downloaded update file exists
SCE_NP_ERROR_INVALID_SIZE	NP-31741-6	0x80550011	Invalid size
SCE_NP_AUTH_ERROR_CONSOLE_ID_SUSPENDED	NP-31765-2	0x80550427	Use of the client console is temporarily suspended - (Console ID suspended)
SCE_NP_AUTH_ERROR_ACCOUNT_CLOSED	NP-31766-3	0x80550430	Account closed
SCE_NP_AUTH_ERROR_ACCOUNT_SUSPENDED	NP-31767-4	0x80550431	Account suspended
	NP-31801-3		Error occurred when using PSN functions // Step 1: Close and restart the application. Step 2: If the error persists, check if an update is available for the application.
SCE_NP_COMMUNITY_SERVER_ERROR_PLAYER_BANNED	NP-31831-6	0x8055080A	User is banned
	NP-31928-3		Could not connect to the network // Reboot the router and set up PS4 connection using the 'Easy' settings. You may need to wait a couple of minutes for the router to fully restart. If the problem persists, see our article on resolving connection problems.
	NP-31950-8		Issue connecting to the PSN (timed out during sign-in process) // PSN Error // Step 1: PSN may be temporarily unavailable or undergoing maintenance. You can check the status of the PSN here. Step 2: Perform an internet connection test to make sure you can connect to the network. Step 3: If still unable to connect, try resetting your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Step 4: If this didn't help, the router's firmware may need to be updated. Contact your ISP or router manufacturer for assistance if required. If still experiencing difficulties then try again later as the server may be experiencing high traffic.
SCE_NP_MATCHING2_ERROR_TIMEDOUT	NP-31952-0	0x80550C36	Network connection has timed out // The network connection may be unstable or not strong enough. If using a Wi-Fi connection, move the PS4 and router closer together, and remove all obstructions between them. Other devices on your network may be using a large amount of bandwidth, wait until these finish. Perform a connection test at [Settings] > [Network] > [Test Internet Connection].
SCE_NP_MATCHING2_SERVER_ERROR_PLAYER_BANNED	NP-31962-1	0x80550D06	User banned
	NP-31971-1		Failed to connect to PSN (problem connecting to the server) // Check PSN status to see if there are network issues. Reboot the console. Turn off your router for at least 5 minutes, then turn it back on. This may be a temporary issue, try again later.
	NP-31975-5		Failed to connect to PSN (problem connecting to the server) // Check PSN status to see if there are network issues. Reboot the console. Turn off your router for at least 5 minutes, then turn it back on. This may be a temporary issue, try again later.
	NP-31980-1		Session full // Try joining a different session.
SCE_NP_MATCHING2_SERVER_ERROR_CONSOLE_BANNED	NP-31987-8	0x80550D28	Console banned
	NP-32062-3		Data on the system may be corrupted // Step 1: Shut down the PS4, reboot in Safe Mode and select [5. Rebuild Database]. Step 2: If the error persists, back up all data and initialize the PS4 at [Settings] > [Initialization] > [Initialize PS4] > [Full].
	NP-32091-5		Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.
	NP-32157-8		Trophy error // Step 1: Try syncing trophies manually at [Trophies] > [Options] > [Sync Trophies with PSN]. Step 2: Close the application and restart the system. Step 3: If the error occurs again, back up saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data. Step 4: If the error still occurs after trying the previous three steps, back up save data and initialize the system.
	NP-32167-9		Error connecting to the server (unstable network connection) // Check PSN status to see if there are any network issues. Reboot the console. Turn off your router for at least 5 minutes, then turn it back on. There may be temporary Internet congestion, try again later.
SCE_NP_WEBAPI_ERROR_NOT_SIGNED_IN	NP-32222-1	0x80552907	Called API which requires user to be signed in when not be signed in. You can check the status of the PSN here.
	NP-32224-3	0x80552909	Failed to connect to PSN (issue connecting to the server) // Check PSN status to see if there are network issues. Reboot the console. Turn off your router for at least 5 minutes, then turn it back on. This may be a temporary issue, try again later.
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_11	NP-32244-5	0x80552A11	Account suspended - obsolete error code
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_12	NP-32245-6	0x80552A18	Console suspended - obsolete error code
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_18	NP-32251-3	0x80552A18	Account closed - obsolete error code
	NP-32370-5		This user is already registered // The user may already be registered on your console: Check the currently registered users from [Settings] > [Login Settings] > [User Management]. Try creating a new user from [User Management].
	NP-32470-6		Failed to connect to PSN (issue connecting to the server) // Step 1: Reboot the console. Step 2: Turn off your router for at least 5 minutes, then turn it back on. Step 3: Try connecting via a wired connection if possible. Step 4: Make sure your router's firmware is up to date. Step 5: Try again later.
	NP-33318-8		The Share Play connection was lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
	NP-34388-6		Failed to register an account (server issue) // The account cannot be registered due to a server issue: Check PSN status to see if there are any network issues. Turn off your router for at least 5 minutes, then turn it back on. This may be a temporary issue, try again later.
	NP-34846-5		Trophy error // Step 1: Close the application and restart the system. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
	NP-34924-2		Cannot check the latest update for this application. The network connection may be unstable // Step 1: Check Internet connection: Reboot the PS4. Reset your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Update your router's firmware. Contact your ISP or router manufacturer for assistance if required. If using a Wi-Fi connection, move the PS4 and router closer together, and remove any obstructions between them. If you have been using a specific DNS server, change DNS settings. Step 2: On the Home Screen, press the OPTIONS button on your controller when highlighting the application on the Home Screen and select [Check for Update]. Step 3: If still experiencing difficulties then try again later as the server may be experiencing high traffic.
SCE_NP_COMMUNITY_SERVER_ERROR_SAVEDATA_UPDATED	NP-34926-4	0x8055088A	Since the save data of the same title was uploaded to PS plus's cloud save from two or more hardware, the latter became an error by the conflict. // You will see a message that says "Saved data with the same name was uploaded from another PS4. Do you want to overwrite this saved data?" Choose [Yes] to overwrite the data and upload your saved data.
	NP-34937-6		Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.
	NP-34957-8		Server communication error // PSN might be undergoing maintenance.
	NP-34993-8		Cannot connect to the server (PSN is down) // PSN is undergoing maintenance. Try again later. You can check the status of the PSN here.
	NP-34994-9		An error has occurred in the Party application // Close the Party and reboot the PS4.
	NP-35000-8		PSN is undergoing maintenance // PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.
	NP-36000-5		Trophy data may be corrupted // PSN error // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.
	NP-36006-5		Trophy data may be corrupted // Step 1: Back up the save data using a USB device. Step 2: Delete your local user. Step 3: Make a new local local user and sign into PSN. Step 4: If still seeing the error, reboot using safe mode option 6. Step 5: If option 6 does not work, try option 7.
	NP-36147-1		Cannot connect to server (HTTP response error) // Step 1: Restart the PS4. Step 2: Sign out of PSN, then back in. Step 3: If the error persists then try again later as PSN may be experiencing high traffic.
	NP-36668-8		Cannot join Share Play because the network connection speed is poor, or the network connection is unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
	NP-36780-4		Credit card on file is invalid // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, read our article on correcting billing errors.
	NP-37602-8		Error occurred when linking accounts // Step 1: Check the status page of each service to see if there are network issues. Step 2: Reboot the console. Step 3: Unlink the account and link it again from [Settings] > [Account Management] > [Link with Other Services]. Step 4: Turn off your router for at least 5 minutes, then turn it back on. Step 5: If you have another account that can be linked with PSN, check to see if that account can be linked without any issues.
	NP-37637-6		Install the latest system software // Go to the function screen and select [Settings] > [System Software Update] to download the latest version of the system software.
	NP-37665-7		Application error // Check PSN status to see if there are any network issues. Reboot the console. Turn off your router for at least 5 minutes, then turn it back on. There may be temporary Internet congestion; try again later.
	NP-37667-9		The Share Play connection was lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
	NP-37668-0		Cannot join Share Play because the network connection speed is poor, or the network connection is unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: Note that it is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Step 3: Check the connection status of the PS4 in Settings > Network > Test Internet Connection.
	NP-38496-0		Unable to start Share Play because the speed of your network (Upload) is lower than 2 Mbps. We recommend you to improve your network speed // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: Note that it is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Step 3: Go to [Party] > [Party Settings] > [Video Quality] and make sure to set Resolution and Frame Rate to "Standard". You will need a high-speed internet connection to use Share Play in "High".
	NP-38497-1		Network connection during Share Play may be affected because your network speed (Upload) is only between 2-5 Mbps. We recommend you to improve your network speed // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: Note that it is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Step 3: Go to [Party] > [Party Settings] > [Video Quality] and make sure to set Resolution and Frame Rate to "Standard". You will need a high-speed internet connection to use Share Play in "High".
	NP-38551-2		You may have activated a primary PS4 console too many times in a short period // If this error occurred after selecting [Activate as Your Primary PS4] multiple times, try again later. If the error appeared after selecting [Activate as Your Primary PS4] once, Step 1: Reboot the console. Step 2: If the system software is not up to date, update it to the latest version. Step 3: Turn off your router for a least 5 minutes, then turn it back on. Step 4: This may be a temporary issue; try again later.
	NP-39225-1		Issue with PS4 internet connection // Check PSN status and game server status. If the server is active then perform a connection test. Adjust network settings: Update router firmware or try later as the network may be temporarily busy.
	NP-39226-2		Issue connecting to the PSN
	NP-40833-8		Error connecting to the server // Step 1: Check PSN status to see if there are network issues. If connecting via Wi-Fi, move the console closer to the router and remove anything interrupting the connection between them. Step 3: Perform an Internet connection test. Step 4: Turn off your router for a least 5 minutes, then turn it back on. Step 5: Try connecting via a wired connection if possible. Step 6: Update your router to the latest firmware. For details on how to update, contact the manufacturer. Step 7: If possible, try opening the ports. TCP: 80, 443, 3478, 3479, 3480. UDP: 3478, 3479, 49152 to 65535. For details on how to open ports, contact your ISP.