Template:NP
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Name | Errorcode | Returncode | Remarks |
---|---|---|---|
NP-31731-5 | User signed out of PSN or data on HDD is possibly corrupted // Step 1: Make sure you are signed into PSN. Step 2: Restart the PS4. Step 3: Enter Safe Mode and select [Restore Settings]. Step 4: Delete the user and re-create it. Step 5: If the error persists go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the system. | ||
SCE_NP_ERROR_NOT_SIGNED_UP | NP-31734-8 | 0x8055000A | Called in the not signed-up state |
SCE_NP_ERROR_AGE_RESTRICTION | NP-31735-9 | 0x8055000B | Applicable to age restriction |
SCE_NP_ERROR_LOGOUT | NP-31736-0 | 0x8055000C | Called in the log out state |
SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST | NP-31737-1 | 0x8055000D | A new version system software update file exists |
SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST_FOR_TITLE | NP-31738-2 | 0x8055000E | A new version system software update file exists |
SCE_NP_ERROR_LATEST_PATCH_PKG_EXIST | NP-31739-3 | 0x8055000F | A new version update file exists |
SCE_NP_ERROR_LATEST_PATCH_PKG_DOWNLOADED | NP-31740-5 | 0x80550010 | A new version downloaded update file exists |
SCE_NP_AUTH_ERROR_CONSOLE_ID_SUSPENDED | NP-31765-2 | 0x80550427 | Use of the client console is temporarily suspended - (Console ID suspended) |
SCE_NP_AUTH_ERROR_ACCOUNT_CLOSED | NP-31766-3 | 0x80550430 | Account closed |
SCE_NP_AUTH_ERROR_ACCOUNT_SUSPENDED | NP-31767-4 | 0x80550431 | Account suspended |
SCE_NP_COMMUNITY_SERVER_ERROR_PLAYER_BANNED | NP-31831-6 | 0x8055080A | User is banned |
NP-31928-3 | Could not connect to the network | ||
NP-31950-8 | Issue connecting to the PSN (timed out during sign-in process) // PSN Error // Step 1: PSN may be temporarily unavailable or undergoing maintenance. You can check the status of the PSN here. Step 2: Perform an internet connection test to make sure you can connect to the network. Step 3: If still unable to connect, try resetting your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Step 4: If this didn't help, the router's firmware may need to be updated. Contact your ISP or router manufacturer for assistance if required. If still experiencing difficulties then try again later as the server may be experiencing high traffic. | ||
SCE_NP_MATCHING2_ERROR_TIMEDOUT | NP-31952-0 | 0x80550C36 | Could not connect to the network // Retry the Internet connection test and make sure all of your network settings are correct. It's also possible that the PSN may be be undergoing maintenance. You can check the status of the PSN here. |
SCE_NP_MATCHING2_SERVER_ERROR_PLAYER_BANNED | NP-31962-1 | 0x80550D06 | User banned |
NP-31980-1 | Session full | ||
SCE_NP_MATCHING2_SERVER_ERROR_CONSOLE_BANNED | NP-31987-8 | 0x80550D28 | Console banned |
NP-32091-5 | Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Transfer the saved data back to PS4 and retry the Trophy sync. | ||
NP-32157-8 | Trophy error // Step 1: Try syncing trophies manually at [Trophies] > [Options] > [Sync Trophies with PSN]. Step 2: Close the application and restart the system. Step 3: If the error occurs again, back up saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data. Step 4: If the error still occurs after trying the previous three steps, back up save data and initialize the system. | ||
SCE_NP_WEBAPI_ERROR_NOT_SIGNED_IN | NP-32222-1 | 0x80552907 | Called API which requires user to be signed in when not be signed in. You can check the status of the PSN here. |
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_11 | NP-32244-5 | 0x80552A11 | Account suspended - obsolete error code |
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_12 | NP-32245-6 | 0x80552A18 | Console suspended - obsolete error code |
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_18 | NP-32251-3 | 0x80552A18 | Account closed - obsolete error code |
NP-33318-8 | Unable to join Share Play because your network connection is slow or unstable | ||
NP-34846-5 | Trophy error // Step 1: Close the application and restart the system. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4]. | ||
NP-34924-2 | Cannot check the latest update for this application. The network connection may be unstable | ||
SCE_NP_COMMUNITY_SERVER_ERROR_SAVEDATA_UPDATED | NP-34926-4 | 0x8055088A | Since the save data of the same title was uploaded to PS plus's cloud save from two or more hardware, the latter became an error by the conflict. // You will see a message that says Saved data with the same name was uploaded from another PS4. Do you want to overwrite this saved data? Choose [Yes] to overwrite the data and upload your saved data. |
NP-34937-6 | Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync. | ||
NP-34993-8 | PSN error // PSN is undergoing maintenance. Try again later. You can check the status of the PSN here. | ||
NP-35000-8 | PSN is undergoing maintenance // PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here. | ||
NP-36000-5 | Trophy data is corrupted // PSN Error // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync. | ||
NP-36147-1 | Cannot connect to server (HTTP response error) // Step 1: Restart the PS4. Step 2: Sign out of PSN, then back in. Step 3: If the error persists then try again later as PSN may be experiencing high traffic. | ||
NP-37637-6 | Invalid argument // Check that the system has the latest system software. | ||
NP-39225-1 | Issue with PS4 internet connection // Check PSN status and game server status. If the server is active then perform a connection test. Adjust network settings: Update router firmware or try later as the network may be temporarily busy. | ||
NP-39226-2 | Issue connecting to the PSN |