Template:SU: Difference between revisions
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| || SU-30631-3 || 0x80180009 || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support. | | || SU-30631-3 || 0x80180009 || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support. | ||
Can also be caused by NOR flash corruption - repair tutorial can be found here: youtube.com/watch?v=35DFGCim_WY (YouTube - Andrew Paul) | |||
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| || SU-30632-4 || 0x8018000a || | | || SU-30632-4 || 0x8018000a || | ||
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| || SU-41283-8 || || WiFi/Bluetooth Firmware Error / Can Not Communicate with WiFi/Bluetooth IC. Replace WiFi/Bluetooth IC OR Reflash NOR with correct WiFi/Bluetooth Firmware. | | || SU-41283-8 || || WiFi/Bluetooth Firmware Error / Can Not Communicate with WiFi/Bluetooth IC. Replace WiFi/Bluetooth IC OR Reflash NOR with correct WiFi/Bluetooth Firmware. | ||
Guide here: | Guide here: https://www.youtube.com/watch?v=HbiCwAKmNoE (Andrew Paul) | ||
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| || SU-41764-2 || || An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to [[Settings]] > [[Initialization]] and select [[Initialize PS4™]]. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support. | | || SU-41764-2 || || An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to [[Settings]] > [[Initialization]] and select [[Initialize PS4™]]. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support. | ||
Revision as of 10:00, 2 April 2021
| Name | Errorcode | Returncode | Remarks |
|---|---|---|---|
| SU-30627-8 | 0x80180005 | USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support. | |
| SU-30631-3 | 0x80180009 | USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.
Can also be caused by NOR flash corruption - repair tutorial can be found here: youtube.com/watch?v=35DFGCim_WY (YouTube - Andrew Paul) | |
| SU-30632-4 | 0x8018000a | ||
| SU-30633-5 | 0x8018000b | ||
| SU-30634-6 | 0x8018000c | USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support. | |
| SU-30638-0 | 0x80180010 | Cannot update the system software // The PS4 is likely busy. Reboot the system and try to update again. If the error and issue persists then contact PlayStation Support. | |
| SU-30645-8 | 0x80180859 | System software update file not recognized by the PS4 // Step 1: Completely power down the PS4 (hold the power button). Step 2: Once the system light is off, reboot the PS4 in Safe Mode by holding down the power button until you hear a second beep. Step 3: Select Safe Mode option 3 > [Update using Internet]. | |
| SU-30646-9 | 0x8018085a | ||
| SU-30647-0 | 0x8018085b | ||
| SU-30648-1 | 0x8018085c | ||
| SU-30649-2 | 0x8018085d | Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] OR Devkit/Testkit -> [ERROR]The PUP file version is too low to be used for downgrading from the current version of this devkit. (when attempting to downgrade below the minimal version of a devkit with a downgrader pup) | |
| SU-30683-0 | 0x80180fff | Update via USB storage failed // Step 1: Go to Safe Mode, choose option 7, [Initialize PS4], and follow the onscreen instructions. You can find more information on Safe Mode here. Step 2: If the error occurs again, please visit SCEA Contact page for additional technical support. | |
| SU-30696-4 | 0x8018220c | Failed to update the System Software. The update file may be corrupted // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry the update. If you are updating via USB storage device, try updating via Internet by navigating to [Settings] > [System Software Update] > [Update via Internet]. If this isn't possible, re-download the latest System Update. You'll need to install this using a USB storage device, and the correct folder structure. If still experiencing issues updating the system software, try updating via Safe Mode (Option 3). | |
| SU-30709-9 | 0x80182260 | ||
| SU-30733-6 | 0x80182605 | The latest version of the system software is already installed. // No Action Required. | |
| SU-30746-0 | The system software update has failed (could not update via internet) // Step 1: Reboot the PS4 and try to update the system software using a wired connection if possible. Step 2: Select [Notifications] from the PS4 function area, highlight the update file and press the OPTIONS button > [Delete]. Step 3: Next, select [Settings] > [System Software Update]. Step 4: If you experience multiple failed downloads, update the PS4 system software using a USB instead. | ||
| SU-34322-4 | Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]
Updating Via USB: Retry the update by going to [Settings] > [System Software Update]. | ||
| SU-34323-5 | |||
| SU-34324-6 | |||
| SU-34325-7 | |||
| SU-34326-8 | |||
| SU-34327-9 | 0x80182611 | ||
| SU-34328-0 | 0x80182612 | An internal error occurred. // Please try again later. | |
| SU-34697-9 | Issues relating to the hard disk drive (defective, bad sectors etc). Replace the hard disk drive. | ||
| SU-35931-1 | Update data of system software is partially corrupted // Update partially corrupted due to network instability: Step 1: Reboot the PS4 and download the update again. Step 2: If this doesn't work, try updating via USB. If you remain unable to update your system, it may be in need of service. Contact PlayStation for further assistance. | ||
| SU-41283-8 | WiFi/Bluetooth Firmware Error / Can Not Communicate with WiFi/Bluetooth IC. Replace WiFi/Bluetooth IC OR Reflash NOR with correct WiFi/Bluetooth Firmware.
Guide here: https://www.youtube.com/watch?v=HbiCwAKmNoE (Andrew Paul) | ||
| SU-41764-2 | An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to Settings > Initialization and select Initialize PS4™. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support. | ||
| SU-42118-6 | BD-ROM Drive Error / Can Not Communicate with BD-ROM. Check BD-ROM Ribbon between motherboard and drive. If the tabs are broken, replace cable and test. Also check connectors for breaks or corrosion. If no better, check and replace drive board fuses where bad:
CUH-10xx / 11xx series consoles: F501, F201, F202 and F203. May require Renesas IC swap to donor daughterboard if all else fails. | ||
| SU-42481-9 | The system software update has failed (could not update via internet) // Step 1: Reboot the PS4 and try to update the system software using a wired connection if possible. Step 2: Select [Notifications] from the PS4 function area, highlight the update file and press the OPTIONS button > [Delete]. Step 3: Next, select [Settings] > [System Software Update]. Step 4: If you experience multiple failed downloads, update the PS4 system software using a USB instead. |