Template:SU: Difference between revisions

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! Name !! <abbr title="SU-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
! Name !! <abbr title="SU-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
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|  || SU-30631-3 || || USB error occured while updating the system software. // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
|  || SU-30631-3 || 0x80180009 || USB error occured while updating the system software. // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
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|  || SU-30632-4 || ||  
|  || SU-30632-4 || 0x8018000a ||  
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|  || SU-30633-5 || ||  
|  || SU-30633-5 || 0x8018000b ||  
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|  || SU-30634-6 || || USB error occured while updating the system software. // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
|  || SU-30634-6 || 0x8018000c || USB error occured while updating the system software. // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
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|  || SU-30645-8 || || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
|  || SU-30645-8 || 0x80180859 || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
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|  || SU-30646-9 || ||  
|  || SU-30646-9 || 0x8018085a ||  
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|  || SU-30647-0 || ||  
|  || SU-30647-0 || 0x8018085b ||  
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|  || SU-30648-1 || ||  
|  || SU-30648-1 || 0x8018085c ||  
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|  || SU-30649-2 || || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
|  || SU-30649-2 || 0x8018085d || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
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|  || SU-30683-0 || || Update via USB storage failed // Step 1: Go to [[Safe Mode]], choose option ｢7. Initialize PS4], and follow the onscreen instructions. You can find more information on [[Safe Mode]] [https://support.us.playstation.com/app/answers/detail/a_id/5044/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D here]. Step 2: If the error occurs again, please visit SCEA [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page for additional technical support.
|  || SU-30683-0 || 0x80180fff || Update via USB storage failed // Step 1: Go to [[Safe Mode]], choose option ｢7. Initialize PS4], and follow the onscreen instructions. You can find more information on [[Safe Mode]] [https://support.us.playstation.com/app/answers/detail/a_id/5044/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D here]. Step 2: If the error occurs again, please visit SCEA [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page for additional technical support.
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|  || SU-30696-4 || || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
|  || SU-30696-4 || 0x8018220c || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
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|  || SU-30709-9 || ||  
|  || SU-30709-9 || 0x80182260 ||  
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|  || SU-30733-6 || || The latest version of the system software is already installed. // No Action Required.
|  || SU-30733-6 || 0x80182605 || The latest version of the system software is already installed. // No Action Required.
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|  || SU-34322-4 ||  || Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]
|  || SU-34322-4 ||  || Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]
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|  || SU-34326-8 ||  ||  
|  || SU-34326-8 ||  ||  
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|  || SU-34327-9 || ||  
|  || SU-34327-9 || 0x80182611 ||  
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|  || SU-34328-0 || || An internal error occured. // Please try again later.
|  || SU-34328-0 || 0x80182612 || An internal error occured. // Please try again later.
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|}<noinclude>[[Category:Development]][[Category:Main]]</noinclude>
|}<noinclude>[[Category:Development]][[Category:Main]]</noinclude>

Revision as of 23:02, 27 August 2016

edit
Name Errorcode Returncode Remarks
SU-30631-3 0x80180009 USB error occured while updating the system software. // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.
SU-30632-4 0x8018000a
SU-30633-5 0x8018000b
SU-30634-6 0x8018000c USB error occured while updating the system software. // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.
SU-30645-8 0x80180859 Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
SU-30646-9 0x8018085a
SU-30647-0 0x8018085b
SU-30648-1 0x8018085c
SU-30649-2 0x8018085d Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
SU-30683-0 0x80180fff Update via USB storage failed // Step 1: Go to Safe Mode, choose option ｢7. Initialize PS4], and follow the onscreen instructions. You can find more information on Safe Mode here. Step 2: If the error occurs again, please visit SCEA Contact page for additional technical support.
SU-30696-4 0x8018220c Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
SU-30709-9 0x80182260
SU-30733-6 0x80182605 The latest version of the system software is already installed. // No Action Required.
SU-34322-4 Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]

Updating Via USB: Retry the update by going to [Settings] > [System Software Update].

SU-34323-5
SU-34324-6
SU-34325-7
SU-34326-8
SU-34327-9 0x80182611
SU-34328-0 0x80182612 An internal error occured. // Please try again later.
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