Editing Template:SU

Jump to navigation Jump to search
Warning: You are not logged in. Your IP address will be publicly visible if you make any edits. If you log in or create an account, your edits will be attributed to your username, along with other benefits.

The edit can be undone. Please check the comparison below to verify that this is what you want to do, and then publish the changes below to finish undoing the edit.

Latest revision Your text
Line 4: Line 4:
! Name !! <abbr title="SU-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
! Name !! <abbr title="SU-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
|-
|-
| SCE_UPDATER_CORE_ERROR_GENERAL || SU-30622-3 || 0x80180000 ||
| || SU-30627-8 || 0x80180005 || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
|-
|-
| SCE_UPDATER_CORE_ERROR_INVAL || SU-30623-4 || 0x80180001 ||
| || SU-30631-3 || 0x80180009 || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
|-
|-
| SCE_UPDATER_CORE_ERROR_NOMEM || SU-30624-5 || 0x80180002 ||
| || SU-30632-4 || 0x8018000a ||  
|-
|-
| SCE_UPDATER_CORE_ERROR_WRONG_FORMAT || SU-30625-6 || 0x80180003 || Failed to update the system software // Try updating again. If this doesn't help, boot console in Safe Mode and select [Update System Software]. If trying to update via the Internet, turn off your router for at least 5 minutes, then turn it back on and try updating again.
| || SU-30633-5 || 0x8018000b ||  
|-
|-
| SCE_UPDATER_CORE_ERROR_NOT_FOUND || SU-30626-7 || 0x80180004 ||
| || SU-30634-6 || 0x8018000c || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
|-
|-
| SCE_UPDATER_CORE_ERROR_IO || SU-30627-8 || 0x80180005 || Error accessing the data file // Step 1: Reboot the console. Step 2: Start the PS4 in Safe Mode and select [Rebuild Database]. Step 3: Back up data from [Settings] > [Application Saved Data Management]. Step 4: Initialize the console from [Settings] > [Initialization] > [Initialize PS4].
| || SU-30638-0 || 0x80180010 || Cannot update the system software // The PS4 is likely busy. Reboot the system and try to update again. If the error and issue persists then contact PlayStation Support.
|-
|-
| SCE_UPDATER_CORE_ERROR_BAD_STATE || SU-30628-9 || 0x80180006 ||
| || SU-30645-8 || 0x80180859 || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
|-
|-
| SCE_UPDATER_CORE_ERROR_NOENT || SU-30628-9 || 0x80180007 ||
| || SU-30646-9 || 0x8018085a ||  
|-
|-
| SCE_UPDATER_CORE_ERROR_HDD_PART || SU-30630-2 || 0x80180008 ||
| || SU-30647-0 || 0x8018085b ||  
|-
|-
| SCE_UPDATER_CORE_ERROR_VERIFY_WRITE || SU-30631-3 || 0x80180009 || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
| || SU-30648-1 || 0x8018085c ||  
 
Can also be caused by NOR flash corruption - repair tutorial can be found here: youtube.com/watch?v=35DFGCim_WY (YouTube - Andrew Paul)
|-
|-
| SCE_UPDATER_CORE_ERROR_SYSTEM_VERSION || SU-30632-4 || 0x8018000A ||
| || SU-30649-2 || 0x8018085d || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] OR Devkit/Testkit -> [ERROR]The PUP file version is too low to be used for downgrading from the current version of this devkit. (when attempting to downgrade below the minimal version of a devkit with a downgrader pup)
|-
| SCE_UPDATER_CORE_ERROR_VERIFY_ONLY || SU-30633-5 || 0x8018000B ||
|-
| SCE_UPDATER_CORE_ERROR_SHORT_FILE || SU-30634-6 || 0x8018000C || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support.
|-
| SCE_UPDATER_CORE_ERROR_CANCELLED || SU-30635-7 || 0x8018000D ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_GENERAL || SU-30636-8 || 0x80180850 ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_PERM || SU-30637-9 || 0x80180851 ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_BUSY || SU-30638-0 || 0x80180010 || System software update could not be started // Reboot the console and try updating again from [Settings] > [System Software Update]. If the situation does not improve try updating in Safe Mode instead.
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_INVAL || SU-30639-1 || 0x80180853 ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_NOMEM || SU-30640-3 || 0x80180854 ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_IO || SU-30641-4 || 0x80180855 ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_BADF || SU-30642-5 || 0x80180856 ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_FAULT || SU-30643-6 || 0x80180857 ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_FTYPE || SU-30644-7 || 0x80180858 ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_AUTH || SU-30645-8 || 0x80180859 || Console did not recognize the system software update file // Step 1: Completely power down the console by holding the power button for three seconds. Step 2: Once the console is off, press and hold the power button again. Release it after you hear a second beep (one beep sounds when you first press, and another seven seconds later). The console starts in safe mode. Step 3: Connect a controller with the USB cable and press the PS button. Step 3: Select [Update System Software].
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_BADMSG || SU-30646-9 || 0x8018085A ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_REVOKED || SU-30647-0 || 0x8018085B ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_NOATTR || SU-30648-1 || 0x8018085C ||
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_VER || SU-30649-2 || 0x8018085D || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] OR Devkit/Testkit -> [ERROR]The PUP file version is too low to be used for downgrading from the current version of this devkit. (when attempting to downgrade below the minimal version of a devkit with a downgrader pup)
|-
| SCE_UPDATER_CORE_ERROR_PUP_US_PLATFORM || SU-30650-4 || 0x8018085E ||
|-
|  || SU-30677-3 ||  || Failed to update the PS4 system software // System software update failed. If a disc is inserted, eject it and reboot the console in Safe Mode and update via Safe Mode. If still having issues, try backing up all data and resetting the console.
|-
|-
|  || SU-30683-0 || 0x80180fff || Update via USB storage failed // Step 1: Go to [[Safe Mode]], choose option 7, [Initialize PS4], and follow the onscreen instructions. You can find more information on [[Safe Mode]] [https://support.us.playstation.com/app/answers/detail/a_id/5044/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D here]. Step 2: If the error occurs again, please visit SCEA [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page for additional technical support.
|  || SU-30683-0 || 0x80180fff || Update via USB storage failed // Step 1: Go to [[Safe Mode]], choose option 7, [Initialize PS4], and follow the onscreen instructions. You can find more information on [[Safe Mode]] [https://support.us.playstation.com/app/answers/detail/a_id/5044/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D here]. Step 2: If the error occurs again, please visit SCEA [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page for additional technical support.
|-
|-
|  || SU-30696-4 || 0x8018220c || Failed to update the System Software. The update file may be corrupted // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry the update. If you are updating via a USB storage device, try updating via the Internet instead. Go to [Settings] > [System Software Update] > [Update via Internet]. If this isn't possible, re-download the latest System Update using a web browser. You'll need to install this using a USB storage device, and the correct folder structure. If still experiencing issues updating the system software, try updating via Safe Mode (Option 3).
|  || SU-30696-4 || 0x8018220c || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]
|-
|-
|  || SU-30709-9 || 0x80182260 ||  
|  || SU-30709-9 || 0x80182260 ||  
Line 74: Line 34:
|  || SU-30733-6 || 0x80182605 || The latest version of the system software is already installed. // No Action Required.
|  || SU-30733-6 || 0x80182605 || The latest version of the system software is already installed. // No Action Required.
|-
|-
|  || SU-30746-0 ||  || The system software update has failed (could not update via internet) // Step 1: Reboot the PS4 and try to update the system software using a wired connection if possible. Step 2: Select [Notifications] from the PS4 function area, highlight the update file and press the OPTIONS button > [Delete]. Step 3: Next, select [Settings] > [System Software Update]. Step 4: If you experience multiple failed downloads, update the PS4 system software using a USB instead.
|  || SU-30746-0 ||  || System Software Update - An error has occurred // System software failed to update automatically. Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 3: Download the latest System Update at our Help Page and update via Safe Mode option 3. Step 4: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. If the error and issue persists, please contact PlayStation Support.
|-
|-
|  || SU-34322-4 ||  || Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]
|  || SU-34322-4 ||  || Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]
Line 92: Line 52:
|-
|-
|  || SU-34697-9 ||  || Issues relating to the hard disk drive (defective, bad sectors etc). Replace the hard disk drive.
|  || SU-34697-9 ||  || Issues relating to the hard disk drive (defective, bad sectors etc). Replace the hard disk drive.
|-
|  || SU-34914-1 ||  || Failed to update // Step 1: If the system software is not up to date, update it to the latest version. Step 2: If the game update fails, check the progress of the download. If it is in progress, wait until it completes. Step 3: Check that you have enough storage space (delete as needed). Step 4: Turn off your router, wait at least 5 minutes, then turn it back on. Step 5: Try deleting and reinstalling the application.
|-
|  || SU-35931-1 ||  || System software update data is partially corrupted (update partially corrupted due to network instability) // Step 1: Reboot the PS4 and download the update again by navigating to [Settings] > [System Update] > [Update via Internet]. Step 2: If this doesn't work, try updating via USB. If the update fails multiple times, console may need to be sent in for repairs. Contact PlayStation Support.
|-
|-
|  || SU-41283-8 ||  || WiFi/Bluetooth Firmware Error / Can Not Communicate with WiFi/Bluetooth IC. Replace WiFi/Bluetooth IC OR Reflash NOR with correct WiFi/Bluetooth Firmware.
|  || SU-41283-8 ||  || WiFi/Bluetooth Firmware Error / Can Not Communicate with WiFi/Bluetooth IC. Replace WiFi/Bluetooth IC OR Reflash NOR with correct WiFi/Bluetooth Firmware.
Guide here: https://www.youtube.com/watch?v=HbiCwAKmNoE (Andrew Paul)
Guide here: [https://www.youtube.com/watch?v=HbiCwAKmNoE YouTube (Andrew Paul)]
|-
|  || SU-41333-4 ||  || Issue when updating the PS4 system software // Step 1: Turn off and unplug your console. Step 2: Turn off your router/modem, wait at least 5 minutes, and then restart the router/modem. Step 3: Plug the console back in and restart it. Step 4: Select [Notifications] from the PS4™ console function area, highlight the update file, press the OPTIONS button, and select [Delete]. Step 5: Select [Settings] > [System Software Update].
|-
|  || SU-41350-3 ||  || Update file cannot be recognized // Try connecting via a wired (Ethernet) connection. Select [Notifications] from the PS4 function area, highlight the update file and press the OPTIONS button > [Delete]. Then select [Settings] > [System Software Update]. If still having issues, boot the PS4 in Safe Mode and try updating via a USB drive.
|-
|-
|  || SU-41764-2 ||  || An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to [[Settings]] > [[Initialization]] and select [[Initialize PS4™]]. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support.
|  || SU-41764-2 ||  || An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to [[Settings]] > [[Initialization]] and select [[Initialize PS4™]]. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support.
Line 112: Line 64:
CUH-7xxx series consoles: F6201 / F6202 (located on main system board).
CUH-7xxx series consoles: F6201 / F6202 (located on main system board).
|-
|-
|  || SU-42481-9 ||  || The system software update has failed (could not update via internet) // Step 1: Reboot the console and try to update the system software using a wired Internet connection if possible. Step 2: Select [Notifications] from the PS4 function area, highlight the update file and press the OPTIONS button > [Delete]. Step 3: Next, select [Settings] > [System Software Update]. Step 4: If you experience multiple failed downloads, update the PS4 system software using a USB instead.
|  || SU-42481-9 ||  || An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to [[Settings]] > [[Initialization]] and select [[Initialize PS4™]]. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support.
|-
|-
|}<noinclude>[[Category:Development]][[Category:Main]]</noinclude>
|}<noinclude>[[Category:Development]][[Category:Main]]</noinclude>
Please note that all contributions to PS4 Developer wiki are considered to be released under the GNU Free Documentation License 1.2 (see PS4 Developer wiki:Copyrights for details). If you do not want your writing to be edited mercilessly and redistributed at will, then do not submit it here.
You are also promising us that you wrote this yourself, or copied it from a public domain or similar free resource. Do not submit copyrighted work without permission!

To protect the wiki against automated edit spam, we kindly ask you to solve the following hCaptcha:

Cancel Editing help (opens in new window)

Templates used on this page:

Retrieved from "http://www.psdevwiki.com/ps4/Template:SU"