Editing Template:NP

| SCE_NP_ERROR_SIGNED_OUT || NP-31730-4 || 0x80550006 || Error occurred while connecting to PSN // Step 1: Sign out of PSN, then back in. Step 2: Turn off the console and unplug it. Step 3: Wait 5 minutes, then plug the console back in and reboot it. If still having issues, try backing up all data and resetting the console.

| SCE_NP_ERROR_LOGOUT || NP-31736-0 || 0x8055000C || Application is trying to connect to a user that has logged out // Step 1: Confirm that all users are logged in on the console and restart the application. Step 2: If the error persists, reboot the console.

|  || NP-31866-4 ||  || Issue with saved data in online storage // Step 1: Sign in to PlayStation Store, select your avatar, open Subscriptions Management, and check that you're subscribed to PlayStation Plus. You need to be subscribed to PlayStation Plus to use online storage. Step 2: Reboot the console. Step 3: Make sure that your online storage data doesn't exceed 100GB. Step 3: Make sure that the number of saved data files in your online storage doesn't exceed 1000. Step 4: Go to [Settings] > [Account Management] and sign out from PSN. Then sign in again. Step 5: Go to [Settings] > [Account Management] and select [Activate as Your Primary PS4].

|  || NP-31928-3 ||  || Could not connect to the network // Try rebooting the router and setting up the console connection again using the 'Easy' settings. You may need to wait a couple of minutes for the router to fully restart. If the problem persists see the PlayStation Repairs tool for more troubleshooting steps.

| SCE_NP_MATCHING2_ERROR_TIMEDOUT || NP-31952-0 || 0x80550C36 || Network connection has timed out (unstable or stressed network connection) // The network connection may be unstable. Check your console connection by going to [Settings] > [Network] > [Test Internet Connection]. If using a Wi-Fi connection, move the PS4 and router closer together, and make sure there are no obstructions between them. Other devices on your network may be using a large bandwidth. Wait until these finish before trying again.  

|  || NP-31959-7 ||  || Error occurred while connecting to PSN // PSN might be temporarily busy, try again later. Check network status [https://status.playstation.com/ here].

|  || NP-31966-5 ||  || Error occurred while connecting to PSN // PSN might be temporarily busy, try again later. Check network status [https://status.playstation.com/ here].

 

|  || NP-31975-5 ||  || Failed to connect to PSN (problem connecting to the server) // 1) Check PSN status to see if there are network issues. 2) Reboot the console. 3) Turn off the router for at least 5 minutes, then turn it back on. 4) This may be a temporary issue. Try again after a while.

|  || NP-32062-3 ||  || Data on the console may be corrupted // Step 1: Shut down the PS4, reboot in Safe Mode and select [5. Rebuild Database]. Step 2: If the error persists, back up all data and initialize the PS4 at [Settings] > [Initialization] > [Initialize PS4] > [Full].

|  || NP-32167-9 ||  || Error connecting to the server (connection failed due to an unstable network connection) // Step 1: Check PSN status to see if there are any network issues. Step 2: Reboot the console. Step 3: Turn off your router for at least 5 minutes, then turn it back on. Step 4: There may be temporary network congestion. Try again after a while.

| || NP-32224-3 || 0x80552909 || Failed to connect to PSN (issue connecting to the server) // Step 1: Check PSN status to see if there are network issues. Step 2: Reboot the console. Step 3: Turn off the router for at least 5 minutes, then turn it back on. Step 4: This may be a temporary issue. Try again after a while.

|  || NP-32470-6 ||  || Failed to connect to PSN (issue connecting to the server) // Step 1: Reboot the console. Step 2: Turn off the router for at least 5 minutes, then turn it back on. Step 3: Try connecting via a wired (ethernet) connection if possible. Step 4: Make sure your router's firmware is up to date. Step 5: Try again after a while (temporary issue).

|  || NP-33318-8 ||  || The Share Play connection was lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider. It is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].

|  || NP-34388-6 ||  || Failed to register an account (server issue) // The account cannot be registered due to a server issue: Step 1: Check PSN status to see if there are any network issues. Step 2: Turn off your router for at least 5 minutes, then turn it back on. Step 3: This may be a temporary issue. Try again after a while.

|  || NP-34924-2 ||  || Cannot check the latest update for this application. The network connection may be unstable // Step 1: Check Internet connection: Reboot the console. Reset your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Update your router's firmware. Contact your ISP or router manufacturer for assistance if required. If using a Wi-Fi connection, move the PS4 and router closer together, and remove any obstructions between them. If you have been using a specific DNS server, change DNS settings. Step 2: On the Home Screen, press the OPTIONS button on your controller when highlighting the application on the Home Screen and select [Check for Update]. Step 3: If still experiencing difficulties then try again later as the server may be experiencing high traffic.

|  || NP-34957-8 ||  || Problem connecting to the server // Step 1: Check the PSN status page for any server issues. Step 2: If possible, try connecting to the internet using a wired (ethernet) connection. Step 3: Turn off the console and unplug it. Step 4: Turn off the router/modem for at least 5 minutes, then restart it. Step 5: Plug the console back in and reboot it.

|  || NP-34993-8 ||  || Cannot connect to the server // PSN or the game server is temporarily unavailable. Try again later.  

|  || NP-34994-9 ||  || An error has occurred in the Party application // Close the Party and reboot the console.

|  || NP-35000-8 ||  || PSN is undergoing maintenance // Try again later.

|  || NP-36006-5 ||  || Trophy data may be corrupted // Step 1: Back up the save data using a USB device. Step 2: Delete your local user. Step 3: Make a new local local user and sign into your PSN account. Step 4: If still seeing the error, try rebooting in safe mode option 6. Step 5: If option 6 does not work, try safe mode option 7.

|  || NP-37521-8 ||  || Error occurred when connecting to the server on your console // There may be an ongoing server issue. Retry after a while.

|  || NP-37602-8 ||  || Error occurred when linking accounts (issue with linking with other services) // Step 1: Check the status page of each service to see if there are network issues. Step 2: Reboot the console. Step 3: Unlink the account and link it again from [Settings] > [Account Management] > [Link with Other Services]. Step 4: Turn off your router for at least 5 minutes, then turn it back on. Step 5: If you have another account that can be linked with PSN, check to see if that account can be linked without any issues.

|  || NP-37637-6 ||  || Install the latest System Software // Go to the function screen and select [Settings] > [System Software Update] to download the latest version of the system software.  

|  || NP-37665-7 ||  || Application error (PSN down, connection issues, or network congestion) // Step 1: Check PSN status to see if there are any network issues. Step 2: Reboot the console. Step 3: Turn off your router for at least 5 minutes, then turn it back on. Step 4: There may be temporary network congestion. Try again after a while.

|  || NP-37667-9 ||  || Share Play connection lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.

 

Hints for improving your network connection: It is recommended to use a LAN cable (wired connection) to connect your console to the network. If using a Wi-Fi connection, place the PS4 and router closer together, and make sure there are no obstructions between them. Other devices on your network might be using a large amount of bandwidth. Wait until they are finished. Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].

|  || NP-37668-0 ||  || Share Play not available due to the network connection quality // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. As a guide, a minimum connection speed of 2 Mbps is recommended. Check with your ISP to find out your upload speed. Hints for improving your network connection: It is recommended to use a LAN cable (wired connection) to connect your console to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and make sure there are no obstructions between them. Other devices on your network might be using a large amount of bandwidth. Wait until they are finished before trying again. Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].

|  || NP-37680-4 ||  || Credit card on file is invalid (credit/debit card info stored on account is invalid) // Step 1: Make sure your credit card details are entered correctly. Step 2: Make sure your account address is the same as the address on your credit card statement. Step 3: If this does not solve the problem, read our article on [https://www.playstation.com/en-us/support/store/ps-store-credit-debit-card-problems/ correcting billing errors].

|  || NP-38496-0 ||  || Share Play can't be started because your upload speed is lower than 2 Mbps // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: If possible, try using a LAN cable (wired connection) to connect your PS4 to the network. Step 2: If using a Wi-Fi connection, try placing the PS4 and router closer together, and make sure there are no obstructions between them. Step 3: Check if other devices on your network are using a large amount of bandwidth. Wait until they are finished. Step 4: Go to [Party] > [Party Settings] > [Video Quality] and set [Resolution] and [Frame Rate] as [Standard]. You will need a high-speed internet connection to use Share Play with [High] settings. To check your connection, go to [Settings] > [Network] > [Test Internet Connection].

|  || NP-38497-1 ||  || Share Play is experiencing network issues. This may be caused by your network speed // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. To check the connection status of your console, go to [Settings] > [Network] > [Test Internet Connection]. Try the following to improve your connection: 1) If possible, try using a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try to place the PS4 and router closer together, and make sure there are no obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until they are finished before trying again. Step 3: Go to [Party] > [Party Settings] > [Video Quality] and make sure to set [Resolution] and [Frame Rate] as [Standard]. You will need a high-speed internet connection to use Share Play in [High].

|  || NP-38551-2 ||  || You may have activated a primary PS4 console too many times in a short period // If this error occurred after selecting [Activate as Your Primary PS4] multiple times, try again after a while.  

If the error appeared after selecting [Activate as Your Primary PS4] once: 1) Reboot the console. 2) If the system software is not up to date, update it to the latest version. 3) Turn off your router for at least 5 minutes, then turn it back on. 4) This may be a temporary issue. Try again after a while.

|  || NP-39225-1 ||  || Issue with PS4 internet connection // 1) Check PSN status at Playstation.com and the game server status at their website. 2) If the server is active and still getting this error, go to [Settings] > [Network] > [Test Internet Connection] and then check your connection status. 3) Adjust network settings: Update router firmware or try later as the network may be temporarily busy.  

|  || NP-39226-2 ||  || Issue connecting to the PSN // PSN may be temporarily busy, try again later. Check network status [https://status.playstation.com/ here].

|  || NP-39231-8 ||  || Cannot connect to the server // 1) Reboot the console. 2) Reboot the router. 3) Contact your ISP to check connection status. 4) Reset the router, select [Settings] > [Network] > [Set Up Internet Connection] and reconnect to the router. For details, refer to the instructions supplied with the router. 5) Update router firmware. 6) Perform a connection test. 7) A firewall or other security measure might be preventing you from connecting to the network. Make sure your network devices do not block the following port numbers: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479. 8) If unable to connect to a service outside of PSN, check the status of that service. 9) PSN may be temporarily busy, try again later.

|  || NP-39233-0 ||  || Error occurred while creating or joining a party // 1) Wait a few minutes and try again. 2) Sign out, then back in and try again.

|  || NP-40833-8 ||  || Error connecting to the server // Step 1: Check PSN status to see if there are network issues. Step 2: If using a wireless connection, try moving the console closer to the router and remove anything interrupting the connection between the devices. Step 3: Perform an Internet connection test from Network settings. Step 4: Turn off your router for a least 5 minutes, then turn it back on. Step 5: Try connecting via a wired (ethernet) connection if possible. Step 6: Update your router to the latest firmware. For details on how to update, contact the manufacturer. Step 7: If possible, try opening the ports. TCP: 80, 443, 3478, 3479, 3480. UDP: 3478, 3479, 49152 to 65535. For details on how to open ports, contact your ISP.

 

 

 

 

|  || NP-46042-6 ||  || Some of the information entered was incorrect (password issue?) // Try entering the information again. If the problem persists, recover your account (reset the password).