Editing Template:NP

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! Name !! <abbr title="NP-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
! Name !! <abbr title="NP-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
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| SCE_NP_ERROR_SIGNED_OUT || NP-31730-4 || 0x80550006 || Error occurred while connecting to PSN // Step 1: Sign out of PSN, then back in. Step 2: Turn off the console and unplug it. Step 3: Wait 5 minutes, then plug the console back in and reboot it. If still having issues, try backing up all data and resetting the console.
| || NP-31730-4 || || Not signed into PSN
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| SCE_NP_ERROR_USER_NOT_FOUND || NP-31731-5 || 0x80550007 || User signed out of PSN or data on HDD is possibly corrupted // Step 1: Make sure you are signed into PSN. Step 2: Restart the PS4. Step 3: Enter Safe Mode and select [Restore Settings]. Step 4: Delete the user and re-create it. Step 5: If the error persists go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the system.
| || NP-31731-5 || || User signed out of PSN or data on HDD is possibly corrupted // Step 1: Make sure you are signed into PSN. Step 2: Restart the PS4. Step 3: Enter Safe Mode and select [Restore Settings]. Step 4: Delete the user and re-create it. Step 5: If the error persists go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the system.
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| SCE_NP_ERROR_CALLBACK_ALREADY_REGISTERED || NP-31732-6 || 0x80550008 || Already registered
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| SCE_NP_ERROR_CALLBACK_NOT_REGISTERED || NP-31733-7 || 0x80550009 || Not registered
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| SCE_NP_ERROR_NOT_SIGNED_UP || NP-31734-8 || 0x8055000A || Called in the not signed-up state
| SCE_NP_ERROR_NOT_SIGNED_UP || NP-31734-8 || 0x8055000A || Called in the not signed-up state
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| SCE_NP_ERROR_AGE_RESTRICTION || NP-31735-9 || 0x8055000B || Cannot play this feature because of the age restriction // Check the age restriction of the application and make sure the age associated with your account is old enough to play the title.
| SCE_NP_ERROR_AGE_RESTRICTION || NP-31735-9 || 0x8055000B || Cannot play this feature because of the age restriction
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| SCE_NP_ERROR_LOGOUT || NP-31736-0 || 0x8055000C || Application is trying to connect to a user that has logged out // Step 1: Confirm that all users are logged in on the console and restart the application. Step 2: If the error persists, reboot the console.
| SCE_NP_ERROR_LOGOUT || NP-31736-0 || 0x8055000C || Application is trying to connect to a user that has logged out // Step 1: Confirm that all users are logged in on the PS4 and restart the application. Step 2: If the error persists, reboot the PS4.
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| SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST || NP-31737-1 || 0x8055000D || A new version system software update file exists
| SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST || NP-31737-1 || 0x8055000D || A new version system software update file exists
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| SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST_FOR_TITLE || NP-31738-2 || 0x8055000E || A new version system software update file exists
| SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST_FOR_TITLE || NP-31738-2 || 0x8055000E || A new version system software update file exists
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| SCE_NP_ERROR_LATEST_PATCH_PKG_EXIST || NP-31739-3 || 0x8055000F || Download of latest update file is still ongoing. You need to install this update file to use the feature // Wait for the download to complete, then close the application to install the update.
| SCE_NP_ERROR_LATEST_PATCH_PKG_EXIST || NP-31739-3 || 0x8055000F || A new version update file exists
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| SCE_NP_ERROR_LATEST_PATCH_PKG_DOWNLOADED || NP-31740-5 || 0x80550010 || A new version downloaded update file exists
| SCE_NP_ERROR_LATEST_PATCH_PKG_DOWNLOADED || NP-31740-5 || 0x80550010 || A new version downloaded update file exists
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| SCE_NP_ERROR_INVALID_SIZE || NP-31741-6 || 0x80550011 || Invalid size
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| SCE_NP_AUTH_ERROR_CONSOLE_ID_SUSPENDED || NP-31765-2 || 0x80550427 || Use of the client console is temporarily suspended - (Console ID suspended)
| SCE_NP_AUTH_ERROR_CONSOLE_ID_SUSPENDED || NP-31765-2 || 0x80550427 || Use of the client console is temporarily suspended - (Console ID suspended)
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| SCE_NP_AUTH_ERROR_ACCOUNT_SUSPENDED || NP-31767-4 || 0x80550431 || Account suspended
| SCE_NP_AUTH_ERROR_ACCOUNT_SUSPENDED || NP-31767-4 || 0x80550431 || Account suspended
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|  || NP-31801-3 ||  || Error occurred when using PSN functions // Step 1: Close and restart the application. Step 2: If the error persists, check if an update is available for the application.
|  || NP-31801-3 ||  || An error occurred when using PSN functions // Step 1: Close and restart the application. Step 2: If the error persists, check if an update is available for the application.
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|  || NP-31828-2 ||  || Connection error due to heavy traffic on the PSN server
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| SCE_NP_COMMUNITY_SERVER_ERROR_PLAYER_BANNED || NP-31831-6 || 0x8055080A || User is banned
| SCE_NP_COMMUNITY_SERVER_ERROR_PLAYER_BANNED || NP-31831-6 || 0x8055080A || User is banned
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|-
|  || NP-31866-4 ||  || Issue with saved data in online storage // Step 1: Sign in to PlayStation Store, select your avatar, open Subscriptions Management, and check that you're subscribed to PlayStation Plus. You need to be subscribed to PlayStation Plus to use online storage. Step 2: Reboot the console. Step 3: Make sure that your online storage data doesn't exceed 100GB. Step 3: Make sure that the number of saved data files in your online storage doesn't exceed 1000. Step 4: Go to [Settings] > [Account Management] and sign out from PSN. Then sign in again. Step 5: Go to [Settings] > [Account Management] and select [Activate as Your Primary PS4].
|  || NP-31928-3 ||  || Could not connect to the network
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|  || NP-31928-3 ||  || Could not connect to the network // Try rebooting the router and setting up the console connection again using the 'Easy' settings. You may need to wait a couple of minutes for the router to fully restart. If the problem persists see the PlayStation Repairs tool for more troubleshooting steps.
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|  || NP-31940-7 ||  || Request was aborted // 1) [https://status.playstation.com/ Check that PSN services are available]. 2) If PSN is up, perform a connection test to confirm you can connect to the Internet. 3) If this error occurs in a party, it may be due to too many attempts to join. Try again later.
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|  || NP-31950-8 ||  || Issue connecting to the PSN (timed out during sign-in process) / PSN Error // Step 1: PSN may be temporarily unavailable or undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. Step 2: Perform an internet connection test to make sure you can connect to the network. Step 3: If still unable to connect, try resetting your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Step 4: If this didn't help, the router's firmware may need to be updated. Contact your ISP or router manufacturer for assistance if required. If still experiencing difficulties then try again later as the server may be experiencing high traffic.
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| SCE_NP_MATCHING2_ERROR_TIMEDOUT || NP-31952-0 || 0x80550C36 || Network connection has timed out (unstable or stressed network connection) // The network connection may be unstable. Check your console connection by going to [Settings] > [Network] > [Test Internet Connection]. If using a Wi-Fi connection, move the PS4 and router closer together, and make sure there are no obstructions between them. Other devices on your network may be using a large bandwidth. Wait until these finish before trying again.  
| || NP-31950-8 || || Issue connecting to the PSN (timed out during sign-in process) // PSN Error // Step 1: PSN may be temporarily unavailable or undergoing maintenance. [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzkwNTc0MzUwL3NpZC84c0M0WWFMbA%3D%3D You can check the status of the PSN here]. Step 2: Perform an internet connection test to make sure you can connect to the network. Step 3: If still unable to connect, try resetting your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Step 4: If this didn't help, the router's firmware may need to be updated. Contact your ISP or router manufacturer for assistance if required. If still experiencing difficulties then try again later as the server may be experiencing high traffic.
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| || NP-31959-7 || || Error occurred while connecting to PSN // PSN might be temporarily busy, try again later. Check network status [https://status.playstation.com/ here].
| SCE_NP_MATCHING2_ERROR_TIMEDOUT || NP-31952-0 || 0x80550C36 || Network connection has timed out // The network connection may be unstable or not strong enough. If using a Wi-Fi connection, move the PS4 and router closer together, and remove all obstructions between them. Other devices on your network may be using a large amount of bandwidth, wait until these finish. Perform a connection test at [Settings] > [Network] > [Test Internet Connection].
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| SCE_NP_MATCHING2_SERVER_ERROR_PLAYER_BANNED || NP-31962-1 || 0x80550D06 || User banned
| SCE_NP_MATCHING2_SERVER_ERROR_PLAYER_BANNED || NP-31962-1 || 0x80550D06 || User banned
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|  || NP-31966-5 ||  || Error occurred while connecting to PSN // PSN might be temporarily busy, try again later. Check network status [https://status.playstation.com/ here].
|  || NP-31980-1 ||  || Session full
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|  || NP-31970-0 ||  || Content does not exist // If this error appears, the application will fail to start.
 
1) Make sure the application is closed. 2) If you still can't start the application, reboot the console.
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|  || NP-31971-1 ||  || Failed to connect to PSN (problem connecting to the server) // 1) Check PSN status to see if there are network issues. 2) Reboot the console. 3) Turn off the router for at least 5 minutes, then turn it back on. 4) This may be a temporary issue. Try again after a while.
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|  || NP-31975-5 ||  || Failed to connect to PSN (problem connecting to the server) // 1) Check PSN status to see if there are network issues. 2) Reboot the console. 3) Turn off the router for at least 5 minutes, then turn it back on. 4) This may be a temporary issue. Try again after a while.
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|  || NP-31980-1 ||  || Session full // Try joining a different session.
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| SCE_NP_MATCHING2_SERVER_ERROR_CONSOLE_BANNED || NP-31987-8 || 0x80550D28 || Console banned
| SCE_NP_MATCHING2_SERVER_ERROR_CONSOLE_BANNED || NP-31987-8 || 0x80550D28 || Console banned
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|  || NP-32062-3 ||  || Data on the console may be corrupted // Step 1: Shut down the PS4, reboot in Safe Mode and select [5. Rebuild Database]. Step 2: If the error persists, back up all data and initialize the PS4 at [Settings] > [Initialization] > [Initialize PS4] > [Full].
|  || NP-32062-3 ||  || Data on the system may be corrupted // Step 1: Shut down the PS4, reboot in Safe Mode and select [5. Rebuild Database]. Step 2: If the error persists, back up all data and initialize the PS4 at [Settings] > [Initialization] > [Initialize PS4] > [Full].
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|  || NP-32091-5 ||  || Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.
|  || NP-32091-5 ||  || Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.
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|  || NP-32157-8 ||  || Trophy error // Step 1: Try syncing trophies manually at [Trophies] > [Options] > [Sync Trophies with PSN]. Step 2: Close the application and restart the system. Step 3: If the error occurs again, back up saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data. Step 4: If the error still occurs after trying the previous three steps, back up save data and initialize the system.
|  || NP-32157-8 ||  || Trophy error // Step 1: Try syncing trophies manually at [Trophies] > [Options] > [Sync Trophies with PSN]. Step 2: Close the application and restart the system. Step 3: If the error occurs again, back up saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data. Step 4: If the error still occurs after trying the previous three steps, back up save data and initialize the system.
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|  || NP-32167-9 ||  || Error connecting to the server (connection failed due to an unstable network connection) // Step 1: Check PSN status to see if there are any network issues. Step 2: Reboot the console. Step 3: Turn off your router for at least 5 minutes, then turn it back on. Step 4: There may be temporary network congestion. Try again after a while.
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| SCE_NP_WEBAPI_ERROR_NOT_SIGNED_IN || NP-32222-1 || 0x80552907 || Called API which requires user to be signed in when not be signed in. [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzkwNTc0MzUwL3NpZC84c0M0WWFMbA%3D%3D You can check the status of the PSN here].
| SCE_NP_WEBAPI_ERROR_NOT_SIGNED_IN || NP-32222-1 || 0x80552907 || Called API which requires user to be signed in when not be signed in. [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzkwNTc0MzUwL3NpZC84c0M0WWFMbA%3D%3D You can check the status of the PSN here].
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| || NP-32224-3 || 0x80552909 || Failed to connect to PSN (issue connecting to the server) // Step 1: Check PSN status to see if there are network issues. Step 2: Reboot the console. Step 3: Turn off the router for at least 5 minutes, then turn it back on. Step 4: This may be a temporary issue. Try again after a while.
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| SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_11 || NP-32244-5 || 0x80552A11 || Account suspended - obsolete error code
| SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_11 || NP-32244-5 || 0x80552A11 || Account suspended - obsolete error code
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| SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_18 || NP-32251-3 || 0x80552A18 || Account closed - obsolete error code
| SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_18 || NP-32251-3 || 0x80552A18 || Account closed - obsolete error code
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|-
|  || NP-32370-5 ||  || This user is already registered // The user may already be registered on your console: Check the currently registered users from [Settings] > [Login Settings] > [User Management]. Try creating a new user from [User Management].
|  || NP-33318-8 ||  || The Share Play connection was lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
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|  || NP-32470-6 ||  || Failed to connect to PSN (issue connecting to the server) // Step 1: Reboot the console. Step 2: Turn off the router for at least 5 minutes, then turn it back on. Step 3: Try connecting via a wired (ethernet) connection if possible. Step 4: Make sure your router's firmware is up to date. Step 5: Try again after a while (temporary issue).
|  || NP-34846-5 ||  || Trophy error // Step 1: Close the application and restart the system. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
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|  || NP-33318-8 ||  || The Share Play connection was lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider. It is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].
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|  || NP-34388-6 ||  || Failed to register an account (server issue) // The account cannot be registered due to a server issue: Step 1: Check PSN status to see if there are any network issues. Step 2: Turn off your router for at least 5 minutes, then turn it back on. Step 3: This may be a temporary issue. Try again after a while.
|  || NP-38496-0 ||  || Unable to start Share Play because the speed of your network (Upload) is lower than 2 Mbps. We recommend you to improve your network speed // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: Note that it is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Step 3: Go to [Party] > [Party Settings] > [Video Quality]  and make sure to set Resolution and Frame Rate to "Standard". You will need a high-speed internet connection to use Share Play in "High".
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|  || NP-34846-5 ||  || Trophy error // Step 1: Close the application and restart the system. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
|  || NP-38497-1 ||  || Network connection during Share Play may be affected because your network speed (Upload) is only between 2-5 Mbps. We recommend you to improve your network speed // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: Note that it is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Step 3: Go to [Party] > [Party Settings] > [Video Quality] and make sure to set Resolution and Frame Rate to "Standard". You will need a high-speed internet connection to use Share Play in "High".
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|  || NP-34924-2 ||  || Cannot check the latest update for this application. The network connection may be unstable // Step 1: Check Internet connection: Reboot the console. Reset your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Update your router's firmware. Contact your ISP or router manufacturer for assistance if required. If using a Wi-Fi connection, move the PS4 and router closer together, and remove any obstructions between them. If you have been using a specific DNS server, change DNS settings. Step 2: On the Home Screen, press the OPTIONS button on your controller when highlighting the application on the Home Screen and select [Check for Update]. Step 3: If still experiencing difficulties then try again later as the server may be experiencing high traffic.
|  || NP-34924-2 ||  || Cannot check the latest update for this application. The network connection may be unstable // Step 1: Check Internet connection: Reboot the PS4. Reset your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Update your router's firmware. Contact your ISP or router manufacturer for assistance if required. If using a Wi-Fi connection, move the PS4 and router closer together, and remove any obstructions between them. If you have been using a specific DNS server, change DNS settings. Step 2: On the Home Screen, press the OPTIONS button on your controller when highlighting the application on the Home Screen and select [Check for Update]. Step 3: If still experiencing difficulties then try again later as the server may be experiencing high traffic.
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| SCE_NP_COMMUNITY_SERVER_ERROR_SAVEDATA_UPDATED || NP-34926-4 || 0x8055088A || Since the save data of the same title was uploaded to PS plus's cloud save from two or more hardware, the latter became an error by the conflict. // You will see a message that says "Saved data with the same name was uploaded from another PS4. Do you want to overwrite this saved data?" Choose [Yes] to overwrite the data and upload your saved data.
| SCE_NP_COMMUNITY_SERVER_ERROR_SAVEDATA_UPDATED || NP-34926-4 || 0x8055088A || Since the save data of the same title was uploaded to PS plus's cloud save from two or more hardware, the latter became an error by the conflict. // You will see a message that says "Saved data with the same name was uploaded from another PS4. Do you want to overwrite this saved data?" Choose [Yes] to overwrite the data and upload your saved data.
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|  || NP-34937-6 ||  || Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.  
|  || NP-34937-6 ||  || Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.  
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|  || NP-34957-8 ||  || Problem connecting to the server // Step 1: Check the PSN status page for any server issues. Step 2: If possible, try connecting to the internet using a wired (ethernet) connection. Step 3: Turn off the console and unplug it. Step 4: Turn off the router/modem for at least 5 minutes, then restart it. Step 5: Plug the console back in and reboot it.
|  || NP-34957-8 ||  || Server communication error // PSN might be undergoing maintenance
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|  || NP-34993-8 ||  || Cannot connect to the server // PSN or the game server is temporarily unavailable. Try again later.  
|  || NP-34993-8 ||  || Cannot connect to the server (PSN is down) // PSN is undergoing maintenance. Try again later. [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg5OTUwODEyL3NpZC9CQTRvVUFLbA%3D%3D You can check the status of the PSN here.]
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|  || NP-34994-9 ||  || An error has occurred in the Party application // Close the Party and reboot the console.
|  || NP-34994-9 ||  || An error has occurred in the Party application // Close the Party and reboot the PS4.
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|-
|  || NP-35000-8 ||  || PSN is undergoing maintenance // Try again later.
|  || NP-35000-8 ||  || PSN is undergoing maintenance // PSN is undergoing maintenance. Please try again later. [https://support.us.playstation.com/app/answers/detail/a_id/237/session/L2F2LzEvdGltZS8xMzg5OTUwODEyL3NpZC9CQTRvVUFLbA%3D%3D You can check the status of the PSN here.]
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|  || NP-36000-5 ||  || Trophy data may be corrupted // PSN error // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.  
|  || NP-36000-5 ||  || Trophy data may be corrupted // PSN error // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.  
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|  || NP-36006-5 ||  || Trophy data may be corrupted // Step 1: Back up the save data using a USB device. Step 2: Delete your local user. Step 3: Make a new local local user and sign into your PSN account. Step 4: If still seeing the error, try rebooting in safe mode option 6. Step 5: If option 6 does not work, try safe mode option 7.
|  || NP-36147-1 ||  || Cannot connect to server (HTTP response error) // Step 1: Restart the PS4. Step 2: Sign out of PSN, then back in. Step 3: If the error persists then try again later as PSN may be experiencing high traffic.
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|  || NP-36147-1 ||  || Cannot connect to server (HTTP response error) // Step 1: Restart the PS4. Step 2: Sign out of PSN, then back in. Step 3: If the error persists then try again later as PSN may be experiencing high traffic.
|  || NP-37637-6 ||  || Install the latest system software
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|  || NP-36668-8 ||  || Cannot join Share Play because the network connection speed is poor, or the network connection is unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
|  || NP-36668-8 ||  || Cannot join Share Play because the network connection speed is poor, or the network connection is unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
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|  || NP-37521-8 ||  || Error occurred when connecting to the server on your console // There may be an ongoing server issue. Retry after a while.
|  || NP-37667-9 ||  || The Share Play connection was lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
|-
|  || NP-37602-8 ||  || Error occurred when linking accounts (issue with linking with other services) // Step 1: Check the status page of each service to see if there are network issues. Step 2: Reboot the console. Step 3: Unlink the account and link it again from [Settings] > [Account Management] > [Link with Other Services]. Step 4: Turn off your router for at least 5 minutes, then turn it back on. Step 5: If you have another account that can be linked with PSN, check to see if that account can be linked without any issues.
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|  || NP-37637-6 ||  || Install the latest System Software // Go to the function screen and select [Settings] > [System Software Update] to download the latest version of the system software.
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|  || NP-37665-7 ||  || Application error (PSN down, connection issues, or network congestion) // Step 1: Check PSN status to see if there are any network issues. Step 2: Reboot the console. Step 3: Turn off your router for at least 5 minutes, then turn it back on. Step 4: There may be temporary network congestion. Try again after a while.
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|  || NP-37667-9 ||  || Share Play connection lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
 
Hints for improving your network connection: It is recommended to use a LAN cable (wired connection) to connect your console to the network. If using a Wi-Fi connection, place the PS4 and router closer together, and make sure there are no obstructions between them. Other devices on your network might be using a large amount of bandwidth. Wait until they are finished. Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].
|-
|  || NP-37668-0 ||  || Share Play not available due to the network connection quality // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. As a guide, a minimum connection speed of 2 Mbps is recommended. Check with your ISP to find out your upload speed. Hints for improving your network connection: It is recommended to use a LAN cable (wired connection) to connect your console to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and make sure there are no obstructions between them. Other devices on your network might be using a large amount of bandwidth. Wait until they are finished before trying again. Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].
|-
|  || NP-37680-4 ||  || Credit card on file is invalid (credit/debit card info stored on account is invalid) // Step 1: Make sure your credit card details are entered correctly. Step 2: Make sure your account address is the same as the address on your credit card statement. Step 3: If this does not solve the problem, read our article on [https://www.playstation.com/en-us/support/store/ps-store-credit-debit-card-problems/ correcting billing errors].
|-
|  || NP-38496-0 ||  || Share Play can't be started because your upload speed is lower than 2 Mbps // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: If possible, try using a LAN cable (wired connection) to connect your PS4 to the network. Step 2: If using a Wi-Fi connection, try placing the PS4 and router closer together, and make sure there are no obstructions between them. Step 3: Check if other devices on your network are using a large amount of bandwidth. Wait until they are finished. Step 4: Go to [Party] > [Party Settings] > [Video Quality] and set [Resolution] and [Frame Rate] as [Standard]. You will need a high-speed internet connection to use Share Play with [High] settings. To check your connection, go to [Settings] > [Network] > [Test Internet Connection].
|-
|  || NP-38497-1 ||  || Share Play is experiencing network issues. This may be caused by your network speed // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. To check the connection status of your console, go to [Settings] > [Network] > [Test Internet Connection]. Try the following to improve your connection: 1) If possible, try using a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try to place the PS4 and router closer together, and make sure there are no obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until they are finished before trying again. Step 3: Go to [Party] > [Party Settings] > [Video Quality] and make sure to set [Resolution] and [Frame Rate] as [Standard]. You will need a high-speed internet connection to use Share Play in [High].
|-
|  || NP-38551-2 ||  || You may have activated a primary PS4 console too many times in a short period // If this error occurred after selecting [Activate as Your Primary PS4] multiple times, try again after a while.
 
If the error appeared after selecting [Activate as Your Primary PS4] once: 1) Reboot the console. 2) If the system software is not up to date, update it to the latest version. 3) Turn off your router for at least 5 minutes, then turn it back on. 4) This may be a temporary issue. Try again after a while.
|-
|  || NP-39225-1 ||  || Issue with PS4 internet connection // 1) Check PSN status at Playstation.com and the game server status at their website. 2) If the server is active and still getting this error, go to [Settings] > [Network] > [Test Internet Connection] and then check your connection status. 3) Adjust network settings: Update router firmware or try later as the network may be temporarily busy.
|-
|  || NP-39226-2 ||  || Issue connecting to the PSN // PSN may be temporarily busy, try again later. Check network status [https://status.playstation.com/ here].
|-
|  || NP-39231-8 ||  || Cannot connect to the server // 1) Reboot the console. 2) Reboot the router. 3) Contact your ISP to check connection status. 4) Reset the router, select [Settings] > [Network] > [Set Up Internet Connection] and reconnect to the router. For details, refer to the instructions supplied with the router. 5) Update router firmware. 6) Perform a connection test. 7) A firewall or other security measure might be preventing you from connecting to the network. Make sure your network devices do not block the following port numbers: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479. 8) If unable to connect to a service outside of PSN, check the status of that service. 9) PSN may be temporarily busy, try again later.
|-
|  || NP-39232-9 ||  || "An error has occurred" / Error creating a party or joining one // 1) PSN may be temporarily busy, try again later. 2) Check PSN status.
|-
|  || NP-39233-0 ||  || Error occurred while creating or joining a party // 1) Wait a few minutes and try again. 2) Sign out, then back in and try again.
|-
|-
|  || NP-40833-8 ||  || Error connecting to the server // Step 1: Check PSN status to see if there are network issues. Step 2: If using a wireless connection, try moving the console closer to the router and remove anything interrupting the connection between the devices. Step 3: Perform an Internet connection test from Network settings. Step 4: Turn off your router for a least 5 minutes, then turn it back on. Step 5: Try connecting via a wired (ethernet) connection if possible. Step 6: Update your router to the latest firmware. For details on how to update, contact the manufacturer. Step 7: If possible, try opening the ports. TCP: 80, 443, 3478, 3479, 3480. UDP: 3478, 3479, 49152 to 65535. For details on how to open ports, contact your ISP.
|  || NP-36780-4 ||  || Credit card on file is invalid // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, If this does not solve the problem, read our article on correcting billing errors.<!--add link to this article-->
|-
|-
|  || NP-41772-1 ||  || Error occurred while activating a primary PS4 console (another console already registered as primary console) // To change your primary PS4 console, you need to deactivate your current primary PS4 console.
|  || NP-39225-1 ||  || Issue with PS4 internet connection // Check PSN status and game server status. If the server is active then perform a connection test. Adjust network settings: Update router firmware or try later as the network may be temporarily busy.  
 
Step 1: On your primary PS4 console, go to [Settings] > [Account Management] > [Activate as Your Primary PS4]. Step 2: Select [Deactivate] > [Yes].
You can now activate a new primary PS4 console.
 
If you can't access your primary PS4 console, it's still possible to deactivate (and sign out of) all devices attached to your account. Please note, you can only deactivate your consoles once every six months.
 
Sign in to Account Management. Select [Device Management] > [PlayStation Consoles] > [Deactivate All Devices].
 
|-
|-
|  || NP-46042-6 ||  || Some of the information entered was incorrect (password issue?) // Try entering the information again. If the problem persists, recover your account (reset the password).
|  || NP-39226-2 ||  || Issue connecting to the PSN
|-
|-
|}<noinclude>[[Category:Development]][[Category:Main]]</noinclude>
|}<noinclude>[[Category:Development]][[Category:Main]]</noinclude>
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