Editing Template:CE

Jump to navigation Jump to search
Warning: You are not logged in. Your IP address will be publicly visible if you make any edits. If you log in or create an account, your edits will be attributed to your username, along with other benefits.

The edit can be undone. Please check the comparison below to verify that this is what you want to do, and then publish the changes below to finish undoing the edit.

Latest revision Your text
Line 4: Line 4:
! Name !! <abbr title="CE-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
! Name !! <abbr title="CE-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks
|-
|-
| SCE_KERNEL_ERROR_EPERM || CE-30001-4 || 0x80020001 || Operation not permitted / An error has occurred (error with the application) // Close the application and then restart it. Reboot the console. If the issue continues, there may be a temporary issue with the server. Try again later.
| SCE_KERNEL_ERROR_EPERM || CE-30001-4 || 0x80020001 || Operation not permitted / Error occurred (error with the application) // Close the application and then restart it. Reboot the console. If the issue continues, there may be a temporary issue with the server. Try again later.
|-
|-
| SCE_KERNEL_ERROR_ENOENT || CE-30002-5 || 0x80020002 || Application data may be corrupted // Turn off the console and reboot in Safe Mode. Connect a controller via a USB cable and select [Update System Software]. If the error occurs in a specific application, delete and reinstall it.
| SCE_KERNEL_ERROR_ENOENT || CE-30002-5 || 0x80020002 || Application data may be corrupted // Turn off the console and reboot in Safe Mode. Connect a controller via a USB cable and select [Update System Software]. If the error occurs in a specific application, delete and reinstall it.
|-
|-
| SCE_KERNEL_ERROR_ESRCH || CE-30003-6 || 0x80020003 || Problem with the network connection // If in a party, reboot the console after leaving the party, then rejoin the party. Turn off your router and modem for at least 5 minutes, then turn it back on. If the situation does not improve, this may be a temporary issue. Try again later.
| SCE_KERNEL_ERROR_ESRCH || CE-30003-6 || 0x80020003 || Problem with the network connection // If in a party, reboot the console after leaving the party, then rejoin the party. Power cycle the router/modem. If the situation does not improve, this may be a temporary issue. Try again later.
|-
|-
| SCE_KERNEL_ERROR_EINTR || CE-30004-7 || 0x80020004 || Interrupted system call
| SCE_KERNEL_ERROR_EINTR || CE-30004-7 || 0x80020004 || Interrupted system call
Line 14: Line 14:
| SCE_KERNEL_ERROR_EIO || CE-30005-8 || 0x80020005 || Input/output error / Error occurred when accessing the HDD or Blu-Ray drive (console having issues reading from the HDD or Blu-Ray player) // Step 1: Eject the disc from the console, and check that the disc is not dirty, scratched or damaged. Step 2: If the disc is in good condition try rebuilding the console's database using Safe Mode option 5. If the error persists, the console may be bad and in need of service. Contact PlayStation Support.
| SCE_KERNEL_ERROR_EIO || CE-30005-8 || 0x80020005 || Input/output error / Error occurred when accessing the HDD or Blu-Ray drive (console having issues reading from the HDD or Blu-Ray player) // Step 1: Eject the disc from the console, and check that the disc is not dirty, scratched or damaged. Step 2: If the disc is in good condition try rebuilding the console's database using Safe Mode option 5. If the error persists, the console may be bad and in need of service. Contact PlayStation Support.
|-
|-
| SCE_KERNEL_ERROR_ENXIO || CE-30006-9 || 0x80020006 || Device not configured / Error occurred while accessing the data (bad USB device or bad external/internal HDD) // Step 1: If this error occurs when connecting a USB device, try another USB device. Step 2: If you changed the console's internal HDD, replace the original HDD included with your console and try again.
| SCE_KERNEL_ERROR_ENXIO || CE-30006-9 || 0x80020006 || Device not configured / Error occurred while accessing the data (bad USB device or bad external/internal HDD) // Step 1: If this error occurs when connecting a USB device, try another USB device. Step 2: If you changed the console's internal HDD, use the original HDD included with your console and try again.


If this error occurs while using an external HDD, there may be a problem with the connected HDD. Reconnect the HDD and select [Restore File System]. Format the HDD again. If the issue persists, try another HDD.
If this error occurs while using an external HDD, there may be a problem with the connected HDD. Reconnect the HDD and select [Restore File System]. Format the HDD again. If the issue persists, try another HDD.
Line 514: Line 514:
| SCE_BT_ERROR_REG_SET_HID_DESC_NO_REG || CE-30894-4 || 0x802F0106 || Error Reg Set Hid Desc No Arg
| SCE_BT_ERROR_REG_SET_HID_DESC_NO_REG || CE-30894-4 || 0x802F0106 || Error Reg Set Hid Desc No Arg
|-
|-
| SCE_BT_ERROR_CONNECT_START_BUSY || CE-30905-7 || 0x802F0204 || Connection process with Bluetooth device cannot be started (another device being registered) // Step 1: Reboot the console. Step 2: If the system software is not up to date, update it to the latest version. Step 3: If there are any other Bluetooth devices near the console, turn them off and try again.
| SCE_BT_ERROR_CONNECT_START_BUSY || CE-30905-7 || 0x802F0204 || Connection process with Bluetooth device cannot be started (another device being registered) // Reboot the console (update if needed); if there are any other Bluetooth devices near the console, turn them off and try again
|-
|-
| SCE_BT_ERROR_CONF_BT_INACTIVE  || CE-30993-4 || 0x802F1503 || Error occurred during Bluetooth connection // Step 1: Check if the device can be used with PS4 consoles. Step 2: Try connecting another compatible Bluetooth device. Step 3: Reboot the console. Step 4: If possible, try resetting the device.
| SCE_BT_ERROR_CONF_BT_INACTIVE  || CE-30993-4 || 0x802F1503 || Error occurred during Bluetooth connection // Step 1: Check if the device can be used with PS4 consoles. Step 2: Try connecting another compatible Bluetooth device. Step 3: Reboot the console. Step 4: If possible, try resetting the device.
Line 1,337: Line 1,337:
|  || CE-32807-0 ||  || License error // Step 1: If you have previously activated the system as your Primary PS4, go to [Settings] > [PSN] > [Activate as Your Primary PS4], deactivate, and then reactivate. Step 2: Go to [Settings] > [PSN] > [Restore Licenses],and choose the restore option. Step 3: If the error occurs again, try again later. [https://status.playstation.com You can also check the status of the PSN here.]
|  || CE-32807-0 ||  || License error // Step 1: If you have previously activated the system as your Primary PS4, go to [Settings] > [PSN] > [Activate as Your Primary PS4], deactivate, and then reactivate. Step 2: Go to [Settings] > [PSN] > [Restore Licenses],and choose the restore option. Step 3: If the error occurs again, try again later. [https://status.playstation.com You can also check the status of the PSN here.]
|-
|-
|  || CE-32809-2 ||  || Error occurred while launching the game (content not recognized and failed to launch) // Step 1: Launch the game on the account that was used to purchase it. Step 2: Activate console at [Settings] > [Account Management] > [Activate as Your Primary PS4]. If the console is already activated, de-activate it and activate it again. Step 3: If the error occurs on one specific game, delete it and reinstall it again.
|  || CE-32809-2 ||  || Error occurred while launching the game (content not recognized and failed to launch) // Step 1: Launch the game on the account that was used to purchase it. Step 2: Activate console at [Settings] > [Account Management] > [Activate as Your Primary PS4]. If the console is already activated, de-activate it and activate it again. Step 3: If the error occurs on one specific game, delete it and reinstall it.
|-
|-
|  || CE-32811-5 ||  || Could not the application. Application data on HDD may be partially corrupted.
|  || CE-32811-5 ||  || Could not the application. Application data on HDD may be partially corrupted.
Line 1,459: Line 1,459:
| SCE_LNC_UTIL_ERROR_DEVKIT_EXPIRED = -2137784309 || CE-32875-5 || 0x8094000B  || Cannot start the application // Occurs on a retail ps4 with a non married bd logic board. Apps restricted from loading however dvd playback is functional.  
| SCE_LNC_UTIL_ERROR_DEVKIT_EXPIRED = -2137784309 || CE-32875-5 || 0x8094000B  || Cannot start the application // Occurs on a retail ps4 with a non married bd logic board. Apps restricted from loading however dvd playback is functional.  
|-
|-
|  || CE-32883-4 ||  || Internal error (internet connection issue) // Step 1: Turn off the console and then back on. Step 2: Perform an Internet connection test. Step 3: Turn off your router for at least 5 minutes, then turn it back on. Step 4: This may be a temporary issue, try again later.
|  || CE-32883-4 ||  || Internal error (internet connection issue) // Step 1: Turn off the console and then back on. Step 2: Perform an Internet connection test. Step 3: Power cycle the router. Step 4: This may be a temporary issue, try again later.
|-
|-
|  || CE-32884-5 ||  || Library not initialized
|  || CE-32884-5 ||  || Library not initialized
Line 1,471: Line 1,471:
|  || CE-32888-9 ||  || The format of the specified parameter was not appropriate
|  || CE-32888-9 ||  || The format of the specified parameter was not appropriate
|-
|-
|  || CE-32889-0 ||  || Error occurred in game or application (game/application having an issue connecting to PSN) // Perform a connection test. If the test fails to sign into PSN then try again later as the server may be experiencing high volume.
|  || CE-32889-0 ||  || Error occurred in game or application // Perform a connection test; if the test fails then try again later as the server may be overloaded
|-
|-
|  || CE-32890-2 ||  || Specified parameter was not appropriate
|  || CE-32890-2 ||  || Specified parameter was not appropriate
Line 1,481: Line 1,481:
|  || CE-32893-5 ||  || Invalid certificate is specified
|  || CE-32893-5 ||  || Invalid certificate is specified
|-
|-
| SCE_SSL_ERROR_CN_CHECK || CE-32894-6 || 0x8095F00B || Connection to server has been lost. There might have been a problem in connecting to the network, or PSN or the server of the service provider might be temporarily busy // Step 1: Perform a connection test. Step 2: Try the following: Other devices on the network might be using a large amount of bandwidth. Wait until they finish. Make sure the router and modem supports the PS4. Contact your ISP for details. Reset internet connection by turning off modem/router for 5 minutes before turning it back on. Update router firmware. If using a Wi-Fi connection, move the PS4 and router closer together and remove any obstructions between them. Step 3: Make sure these port numbers are not blocked by the router: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479. Step 4: If using a specific DNS server, change DNS settings. Step 5: If still experiencing difficulties, try again later as the server may be experiencing high traffic.
| SCE_SSL_ERROR_CN_CHECK || CE-32894-6 || 0x8095F00B || Connection to server has been lost. There might have been a problem in connecting to the network, or PSN or the server of the service provider might be temporarily busy (stressed network, internet connection issues or network equipment issues) // Step 1: Perform a connection test. Step 2: Try the following: Other devices on the network might be using a large amount of bandwidth. Wait until they finish. Make sure the router and modem supports the PS4. Contact your ISP for details. Reset internet connection by power cycling the modem/router. Update router firmware. If using a Wi-Fi connection, move the PS4 and router closer together and remove any obstructions between them. Step 3: Make sure these port numbers are not blocked by the router: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479. Step 4: If using a specific DNS server, change DNS settings. Step 5: If still experiencing difficulties, try again later as the server may be experiencing high traffic.
|-
|-
|  || CE-32895-7 ||  || Does not have certificate of RootCA that issued server certificate // An error has occurred.
|  || CE-32895-7 ||  || Does not have certificate of RootCA that issued server certificate // An error has occurred.
Line 1,516: Line 1,516:
|-
|-
|  || CE-32921-7 ||  || System cannot read the disc // Step 1: Eject the disc and make sure it is not dirty, scratched, or damaged. Step 2: Make sure the format of the disc is supported by the PS4. If the error persists, turn off the console, reboot in Safe Mode, and choose [Rebuild Database].
|  || CE-32921-7 ||  || System cannot read the disc // Step 1: Eject the disc and make sure it is not dirty, scratched, or damaged. Step 2: Make sure the format of the disc is supported by the PS4. If the error persists, turn off the console, reboot in Safe Mode, and choose [Rebuild Database].
|-
|  || CE-32922-8 ||  ||
|-
|  || CE-32923-9 ||  ||
|-
|  || CE-32924-0 ||  ||
|-
|  || CE-32925-1 ||  ||
|-
|  || CE-32926-2 ||  ||
|-
|  || CE-32927-3 ||  ||
|-
|-
|  || CE-32928-4 ||  || Download has been cancelled (issue during download) // Step 1: Check [Notifications] for the content you are trying to download. If the download is stuck, delete the content from [OPTIONS], and retry downloading the content from the Library. Step 2: If the download fails again, go to Safe Mode and perform "Rebuild Database". Step 3: If problems persist, initialize the PS4 using Safe Mode (back up your data before performing this).
|  || CE-32928-4 ||  || Download has been cancelled (issue during download) // Step 1: Check [Notifications] for the content you are trying to download. If the download is stuck, delete the content from [OPTIONS], and retry downloading the content from the Library. Step 2: If the download fails again, go to Safe Mode and perform "Rebuild Database". Step 3: If problems persist, initialize the PS4 using Safe Mode (back up your data before performing this).
Line 1,539: Line 1,527:
|  || CE-32942-0 || || The extension of the URL specified with "Download a Package" > "Package URL" or the extension of content_url specified with content_list.json may not be .pkg/.PKG.
|  || CE-32942-0 || || The extension of the URL specified with "Download a Package" > "Package URL" or the extension of content_url specified with content_list.json may not be .pkg/.PKG.
Check that the URL extension of the content is .pkg/.PKG
Check that the URL extension of the content is .pkg/.PKG
|-
|  || CE-32943-1 || ||
|-
|  || CE-32944-2 || ||
|-
|-
|  || CE-32945-3 || || The Content ID specified with "Download a Package" >"Content ID" or the id specified with content_list.json may not be matching the Content ID of the package file.  
|  || CE-32945-3 || || The Content ID specified with "Download a Package" >"Content ID" or the id specified with content_list.json may not be matching the Content ID of the package file.  
Check the specification of "Download a Package" > "Content ID" and the Content ID of PARAM.SFO.
Check the specification of "Download a Package" > "Content ID" and the Content ID of PARAM.SFO.
|-
|  || CE-32946-4 || ||
|-
|-
|  || CE-32947-5 ||  || Could not download the file // Step 1: Try the Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid. Step 2: Delete the content (if it is shown in content area), and try redownloading the content from Library. Step 3: If the error occurs again, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page to contact SCEA for additional technical support.
|  || CE-32947-5 ||  || Could not download the file // Step 1: Try the Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid. Step 2: Delete the content (if it is shown in content area), and try redownloading the content from Library. Step 3: If the error occurs again, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page to contact SCEA for additional technical support.
|-
|-
|  || CE-32951-0 ||  || Network connection problem occurred // Step 1: Check that PSN services are available. Step 2: If PSN is available, perform a connection test. Step 3: Make sure router firmware/software is up to date.
|  || CE-32951-0 ||  || Network connection problem // Step 1: Check that PSN services are available. Step 2: If PSN is available, perform a connection test. Step 3: Make sure router firmware/software is up to date.
|-
|-
|  || CE-32957-6 ||  || The Content ID specified with "Download a Package" >"Content ID", the id specified with content_list.json, or the Content ID of the package file is of an invalid format.
|  || CE-32957-6 ||  || The Content ID specified with "Download a Package" >"Content ID", the id specified with content_list.json, or the Content ID of the package file is of an invalid format.
Line 1,584: Line 1,566:
|  || CE-33081-5 ||  || Execution Max
|  || CE-33081-5 ||  || Execution Max
|-
|-
|  || CE-33096-1 ||  || Issue uploading data // Step 1: Check if the data has been already uploaded. Step 2: Turn off the router for 5 minutes, then back on. Step 3: Try again later.
|  || CE-33096-1 ||  || Issue uploading data // Step 1: Check if the data has been already uploaded. Step 2: Power cycle the router. Step 3: Try again later.
|-
|-
|  || CE-33103-0 ||  || Cannot be shared to social networking services (initial setup of YouTube account not complete or YouTube account needs to be upgraded) // Step 1: Go to [Settings] > [Account Management] > [Link with Other Services] > [YouTube] and sign out, then sign in again. Step 2: Sign in to the official YouTube page from a browser on your computer or PS4 console, and make sure your account is upgraded.
|  || CE-33103-0 ||  || Cannot be shared to social networking services (initial setup of YouTube account not complete or YouTube account needs to be upgraded) // Step 1: Go to [Settings] > [Account Management] > [Link with Other Services] > [YouTube] and sign out, then sign in again. Step 2: Sign in to the official YouTube page from a browser on your computer or PS4 console, and make sure your account is upgraded.
Line 1,610: Line 1,592:
|  || CE-33115-3 ||  || Not enough space for mounting savedata at file system
|  || CE-33115-3 ||  || Not enough space for mounting savedata at file system
|-
|-
|  || CE-33116-4 ||  || Error occurred in the system // Reboot the console. Start the console and safe mode and select option 5 [Rebuild Database]. Back up save data and initialize the console.
|  || CE-33116-4 ||  || System error // Reboot the console. Start the console and safe mode and select option 5 [Rebuild Database]. Back up save data and initialize the console.
|-
|-
|  || CE-33117-5 ||  || Reached mount max
|  || CE-33117-5 ||  || Reached mount max
Line 1,623: Line 1,605:
|-
|-
|  || CE-33122-1 ||  || Invalid login user
|  || CE-33122-1 ||  || Invalid login user
|-
|  || CE-33123-2 ||  ||
|-
|  || CE-33124-3 ||  ||
|-
|-
|  || CE-33125-4 ||  || Unknown error
|  || CE-33125-4 ||  || Unknown error
Line 1,656: Line 1,634:
|  || CE-33179-3 ||  || Application is not found // Retry after the installation is completed. Installation of add-ons fails until the installation of application installation is complete.
|  || CE-33179-3 ||  || Application is not found // Retry after the installation is completed. Installation of add-ons fails until the installation of application installation is complete.
|-
|-
|  || CE-33191-7 ||  || Insert the correct disc into the PlayStation 4 system // Application requires that the disc be inserted into the console
|  || CE-33191-7 ||  || Insert the correct disc into the PlayStation 4 system // Application requires that the disc be inserted into the console; insert the disc and then try again
|-
|-
|  || CE-33199-5 ||  || You must update your system to version 1.06 or higher. Actual version: 1.01 If applications are running, choose [update later] and save your progress in the application.
|  || CE-33199-5 ||  || You must update your system to version 1.06 or higher. Actual version: 1.01 If applications are running, choose [update later] and save your progress in the application.
Line 1,758: Line 1,736:
|  || CE-33289-5 ||  || Specified locus value is invalid
|  || CE-33289-5 ||  || Specified locus value is invalid
|-
|-
|  || CE-33319-9 ||  || Cannot download the video/screenshot as you have reached to the service limit // Check upload policy of the service provider. If using Dailymotion, check their Upload Policy and try again after 24 hours.
|  || CE-33319-9 ||  || Cannot download the video/screenshot as you have reached the service limit // Check upload policy of the service provider. If using Dailymotion, check their Upload Policy and try again after 24 hours.
|-
|-
|  || CE-33327-8 ||  || PS VR USB error // Turn off PS4 and unplug it for two minutes. Plug it back in. Remove USB cable from PS4 and PSVR and reinsert it. Reboot the PS4.
|  || CE-33327-8 ||  || PS VR USB error // Turn off PS4 and unplug it for two minutes. Plug it back in. Remove USB cable from PS4 and PSVR and reinsert it. Reboot the console.
|-
|-
|  || CE-33329-0 ||  || pAttr is NULL for S3dConversionQueryAttr()
|  || CE-33329-0 ||  || pAttr is NULL for S3dConversionQueryAttr()
Line 1,834: Line 1,812:
|  || CE-33365-0 ||  || The microsecond value is invalid
|  || CE-33365-0 ||  || The microsecond value is invalid
|-
|-
|  || CE-33383-0 ||  || Issue connecting to the network // Step 1: Sign out of PSN and then back in. Step 2: Reboot the console. Step 3: Turn off the router for 5 minutes, then turn it back on. Step 4: Try again later.
|  || CE-33383-0 ||  || Issue connecting to the network // Step 1: Sign out of PSN and then back in. Step 2: Reboot the console. Step 3: Power cycle the router. Step 4: Try again later.
|-
|-
|  || CE-33384-1 ||  || Issue with the network connection // Step 1: Perform an internet connection test by selecting [Settings] > [Network] > [Test Internet Connection] and review and configure your network settings again if necessary. Step 2: Turn off your router and modem, and wait at least 5 minutes, then restart it. Step 3: Update your router to the latest firmware.
|  || CE-33384-1 ||  || Network connection issue // Step 1: Perform an internet connection test by selecting [Settings] > [Network] > [Test Internet Connection] and review and configure your network settings again if necessary. Step 2: Power cycle the router/modem. Step 3: Update your router to the latest firmware.
|-
|-
|  || CE-33402-2 ||  || CommonDialogInitialize is not running
|  || CE-33402-2 ||  || CommonDialogInitialize is not running
Line 2,236: Line 2,214:
|  || CE-33720-5 ||  || internal program error Core
|  || CE-33720-5 ||  || internal program error Core
|-
|-
|  || CE-33743-0 ||  || Connection to server failed // The PS4 was unable to connect to the server. Please try again later. [https://status.playstation.com You can check the status of the PSN here.]
|  || CE-33743-0 ||  || Connection to server failed (downed server) // The console was unable to connect to the server. Please try again later. [https://status.playstation.com You can check the status of the PSN here.]
|-
|-
|  || CE-33755-3 ||  || invalid argument
|  || CE-33755-3 ||  || invalid argument
Line 2,274: Line 2,252:
|  || CE-39935-9 ||  || Connection to server failed
|  || CE-39935-9 ||  || Connection to server failed
|-
|-
|  || CE-33937-5 ||  || Cannot use the content. To use the content, purchase it from PSS // Content can only be used by users who have a license for it; change user or purchase it outright from PSS to use the content.
|  || CE-33937-5 ||  || Cannot use the content. To use the content, purchase it from PSS // Content can only be used by users who have a license for it; change user or purchase it outright from PSS to use the content
|-
|-
|  || CE-33945-4 ||  || Server connection has failed (possible problem connecting to local network) // Step 1: Check that PSN service and the game's servers are available. Step 2: If both services are active, perform a connection test by going to [Settings] > [Network] > [Test Internet Connection] to confirm that you can connect to the Internet. Step 3: Update router firmware (contact router manufacturer or your ISP for assistance if required). Step 4: Turn off other devices connected to the network. Step 5: If still experiencing difficulties then try again later as the server may be experiencing high traffic.
|  || CE-33945-4 ||  || Server connection has failed (possible problem connecting to local network) // Step 1: Check that PSN service and the game's servers are available. Step 2: If both services are active, perform a connection test by going to [Settings] > [Network] > [Test Internet Connection] to confirm that you can connect to the Internet. Step 3: Update router firmware (contact router manufacturer or your ISP for assistance if required). Step 4: Turn off other devices connected to the network. Step 5: If still experiencing difficulties then try again later as the server may be experiencing high traffic.
Line 2,298: Line 2,276:
|  || CE-33983-6 ||  || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here].
|  || CE-33983-6 ||  || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here].
|-
|-
|  || CE-33984-7 ||  || Connection test timed out while attempting to obtain IP address (connection issues or incorrect settings) // 1) Go to [Settings] > [Network]. 2) Select [Test Internet Connection]. 3) Reboot the console and connect to the Internet using a wired (ethernet) connection if possible. 4) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 5) Turn off router and wait at least 5 minutes, then restart it. 6) If the IP address cannot be obtained, check internet connection settings again.
|  || CE-33984-7 ||  || Connection test timed out while attempting to obtain IP address (connection issues or incorrect settings) // 1) Go to [Settings] > [Network]. 2) Select [Test Internet Connection]. 3) Reboot the console and connect to the Internet using a wired (ethernet) connection if possible. 4) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 5) Power cycle the router. 6) If the IP address cannot be obtained, check internet connection settings again.
|-
|-
|  || CE-33985-8 ||  || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here].
|  || CE-33985-8 ||  || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here].
Line 2,494: Line 2,472:
|  || CE-34545-1 ||  || Read timeout occurred
|  || CE-34545-1 ||  || Read timeout occurred
|-
|-
|  || CE-34568-5 ||  || Error occurred in the system // Reboot the console. Start the console in Safe Mode and select option 5 [Rebuild Database]. Back up saved data and initialize the console.
|  || CE-34568-5 ||  || System error // Reboot the console. Start the console in Safe Mode and select option 5 [Rebuild Database]. Back up saved data and initialize the console.
|-
|-
|  || CE-34615-9 ||  || Not Implemented
|  || CE-34615-9 ||  || Not Implemented
Line 2,590: Line 2,568:
|  || CE-35287-5 ||  || Cannot connect to the server // PSN or the game server is temporarily unavailable. Try again later.
|  || CE-35287-5 ||  || Cannot connect to the server // PSN or the game server is temporarily unavailable. Try again later.
|-
|-
|  || CE-35290-9 ||  || Console can't read the disc // 1) Check whether your PS4 can read other discs (game discs, DVDs, or Blu-ray discs). 2) If only one disc has the problem, make sure it’s clean and free of fingerprints, smudges, or scratches. Clean the disc with a clean, soft, and lint-free cloth specifically for cleaning discs. Wipe from the center toward the edge of the disc to remove any dirt.
|  || CE-35290-9 ||  || Console can't read the disc // 1) Check whether your PS4 can read other discs (game discs, DVDs, or Blu-ray discs). 2) If only one disc has the problem, make sure it is clean and free of fingerprints, smudges, or scratches. Clean the disc with a clean, soft, and lint-free cloth specifically for cleaning discs. Wipe from the center toward the edge of the disc to remove any dirt.
|-
|-
|  || CE-35327-0 ||  || Unable to connect to the server (PSN is overloaded) // PSN is experiencing high traffic and is temporarily unavailable. Try again later.
|  || CE-35327-0 ||  || Unable to connect to the server (PSN is overloaded) // PSN is experiencing high traffic and is temporarily unavailable. Try again later.
Line 2,602: Line 2,580:
|  || CE-35451-8 ||  || Error occurred when connecting to the server // Step 1: Restart the PS4. Step 2: If the error persists, there may be an ongoing server issue. Try again later. Step 3: [https://status.playstation.com Check PSN status].  
|  || CE-35451-8 ||  || Error occurred when connecting to the server // Step 1: Restart the PS4. Step 2: If the error persists, there may be an ongoing server issue. Try again later. Step 3: [https://status.playstation.com Check PSN status].  
|-
|-
|  || CE-35463-1 ||  || The disc cannot be played // Step 1: Copied media, CD's, and 3D Blu-Ray movies cannot be played. Please verify that the type of disc you're trying to play is supported by the PS4. Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.
|  || CE-35463-1 ||  || The disc cannot be played (unsupported disc or dirty/damaged disc) // Step 1: Copied media, CD's, and 3D Blu-Ray movies cannot be played. Please verify that the type of disc you're trying to play is supported by the PS4. Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.
|-
|-
|  || CE-35485-5 ||  || Cannot play the disc (disc is age-restricted or dirty/scratched) // 1) Check that parental controls are not preventing the disc from playing. 2) Make sure the disc is free of dirt or scratches.
|  || CE-35485-5 ||  || Cannot play the disc (disc is age-restricted or dirty/scratched) // 1) Check that parental controls are not preventing the disc from playing. 2) Make sure the disc is free of dirt or scratches.
Line 2,617: Line 2,595:
|  || CE-35888-2 ||  || Cannot start the application // Wrong daughterboard in drive, see also : https://www.youtube.com/watch?feature=player_detailpage&v=pPRvG6oRV1E#t=349 / [[BDP-025]]
|  || CE-35888-2 ||  || Cannot start the application // Wrong daughterboard in drive, see also : https://www.youtube.com/watch?feature=player_detailpage&v=pPRvG6oRV1E#t=349 / [[BDP-025]]
|-
|-
|  || CE-35918-6 ||  || Console can't read the disc (bad disc or bad DVD/Blu-Ray player) // 1) Eject the disc and check that it is not dirty or damaged. 2) Insert another PS4 game disc, Blu-Ray or DVD to find out if they work. 3) If other discs can be read without any issues, the disc you are trying to play is bad. [https://www.playstation.com/en-us/support/hardware/ps4-problems-reading-discs/#read See this guide for further troubleshooting]. 4) If no game disc work after troubleshooting, contact PlayStation Support.
|  || CE-35918-6 ||  || Console can't read the disc (bad disc or bad DVD/Blu-Ray player) // 1) Eject the disc and check that it is not dirty or damaged. 2) Insert another PS4 game disc, Blu-Ray or DVD to find out if they work. 3) If other discs can be read without any issues, the disc you are trying to play is bad. [https://www.playstation.com/en-us/support/hardware/ps4-problems-reading-discs/#read See this guide for further troubleshooting]. 4) If no game discs work after troubleshooting, contact PlayStation Support.
|-
|-
| SCE_VIDEO_OUT_ERROR_NO_DEVICE || CE-35957-9 || 0x80290018 || Device does not exist
| SCE_VIDEO_OUT_ERROR_NO_DEVICE || CE-35957-9 || 0x80290018 || Device does not exist
Line 2,764: Line 2,742:
|  || CE-41489-6 ||  || Issue connecting to PSN. The network has likely timed out during the sign-in process.
|  || CE-41489-6 ||  || Issue connecting to PSN. The network has likely timed out during the sign-in process.
|-
|-
|  || CE-41521-3 ||  || Bluetooth device cannot be registered // Bluetooth device might not be supported by PS4. Try another supported Bluetooth device.
|  || CE-41521-3 ||  || Bluetooth device not compatible with console model // The CUH-1000 to CUH-1200 series are compatible with Bluetooth only to version 2.1 and the CUH-2000 and later are compatible with Bluetooth up to version 4.0; check the Bluetooth version of the device and update the console; if the issue continues, try another device
|-
|-
|  || CE-41558-3 ||  || Cannot start the application // 1) Check if the console system software needs to be updated and update it if needed. 2) Uninstall the application and reinstall it.
|  || CE-41558-3 ||  || Cannot start the application // 1) Check if the console system software needs to be updated and update it if needed. 2) Uninstall the application and reinstall it.
Line 2,774: Line 2,752:
|  || CE-41901-5 ||  || Use a USB Storage Device that fulfills the following requirements (device capacity too small or too large) // The device must be between 250 GB and 8 TB capacity.  
|  || CE-41901-5 ||  || Use a USB Storage Device that fulfills the following requirements (device capacity too small or too large) // The device must be between 250 GB and 8 TB capacity.  
|-
|-
|  || CE-41902-6 ||  || Connected USB storage device not compatible with the PS4 (incompatible USB device, damaged USB slot or cable, or USB device not connected properly) // Step 1: Make sure the storage device fulfills these requirements: 250 GB minimum, 8 TB maximum capacity, formatted as FAT or exFAT, and USB 3.0 or later. Step 2: If it meets these requirements, try connecting to another USB slot on the console. Step 3: Try using another USB cable if you have one. Step 4: Connect the USB storage quickly and firmly (connecting too slowly may prevent the USB storage from being recognized).
|  || CE-41902-6 ||  || Connected USB storage device not compatible with the console (incompatible USB device, damaged USB slot or cable, or USB device not connected properly) // Step 1: Make sure the storage device fulfills these requirements: 250 GB minimum, 8 TB maximum capacity, formatted as FAT or exFAT, and USB 3.0 or later. Step 2: If it meets these requirements, try connecting to another USB slot on the console. Step 3: Try using another USB cable if you have one. Step 4: Connect the USB storage quickly and firmly (connecting too slowly may prevent the USB storage from being recognized).
|-
|-
|  || CE-42040-0 ||  || Cannot perform this operation. There is currently not enough free space available in system storage
|  || CE-42040-0 ||  || Cannot perform this operation. There is currently not enough free space available in system storage
Line 2,780: Line 2,758:
|  || CE-42041-1 ||  || Cannot perform this operation. There is currently not enough free space available in system storage
|  || CE-42041-1 ||  || Cannot perform this operation. There is currently not enough free space available in system storage
|-
|-
|  || CE-42288-4 ||  || Error occurred while connecting to PSN // Step 1: Try setting up your internet connection again. Step 2: Turn off your router, wait at least 5 minutes, and then turn it back on. Step 3: Try updating your router's firmware (for details on how to update, contact your router vendor). Step 4: Start the PS4 in Safe Mode and select [Rebuild Database].
|  || CE-42288-4 ||  || Error occurred while connecting to PSN // Step 1: Try setting up your internet connection again. Step 2: Power cycle the router. Step 3: Try updating your router's firmware (for details on how to update, contact your router vendor). Step 4: Start the PS4 in Safe Mode and select [Rebuild Database].
|-
|-
|  || CE-42747-4 ||  || Console system software is outdated // A mandatory system software update is required before you can connect to PSN. Update console to the latest system software.
|  || CE-42747-4 ||  || Console system software is outdated // A mandatory system software update is required before you can connect to PSN. Update console to the latest system software.
Please note that all contributions to PS4 Developer wiki are considered to be released under the GNU Free Documentation License 1.2 (see PS4 Developer wiki:Copyrights for details). If you do not want your writing to be edited mercilessly and redistributed at will, then do not submit it here.
You are also promising us that you wrote this yourself, or copied it from a public domain or similar free resource. Do not submit copyrighted work without permission!

To protect the wiki against automated edit spam, we kindly ask you to solve the following hCaptcha:

Cancel Editing help (opens in new window)

Templates used on this page: