Editing Template:CE
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| SCE_KERNEL_ERROR_EIO || CE-30005-8 || 0x80020005 || Input/output error / Error occurred when accessing the HDD or Blu-Ray drive (console having issues reading from the HDD or Blu-Ray player) // Step 1: Eject the disc from the console, and check that the disc is not dirty, scratched or damaged. Step 2: If the disc is in good condition try rebuilding the console's database using Safe Mode option 5. If the error persists, the console may be bad and in need of service. Contact PlayStation Support. | | SCE_KERNEL_ERROR_EIO || CE-30005-8 || 0x80020005 || Input/output error / Error occurred when accessing the HDD or Blu-Ray drive (console having issues reading from the HDD or Blu-Ray player) // Step 1: Eject the disc from the console, and check that the disc is not dirty, scratched or damaged. Step 2: If the disc is in good condition try rebuilding the console's database using Safe Mode option 5. If the error persists, the console may be bad and in need of service. Contact PlayStation Support. | ||
|- | |- | ||
| SCE_KERNEL_ERROR_ENXIO || CE-30006-9 || 0x80020006 || Device not configured / Error occurred while accessing the data | | SCE_KERNEL_ERROR_ENXIO || CE-30006-9 || 0x80020006 || Device not configured / Error occurred while accessing the data // Step 1: If this error occurs when connecting a USB device, try another USB device. Step 2: If you changed the console's internal HDD, replace the original HDD included with your console and try again. | ||
If this error occurs while using an external HDD, there may be a problem with the connected HDD. Reconnect the HDD and select [Restore File System]. Format the HDD again. If the issue persists, try another HDD. | If this error occurs while using an external HDD, there may be a problem with the connected HDD. Reconnect the HDD and select [Restore File System]. Format the HDD again. If the issue persists, try another HDD. | ||
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| SCE_KERNEL_ERROR_E2BIG || CE-30007-0 || 0x80020007 || Argument list too long | | SCE_KERNEL_ERROR_E2BIG || CE-30007-0 || 0x80020007 || Argument list too long | ||
|- | |- | ||
| SCE_KERNEL_ERROR_ENOEXEC || CE-30008-1 || 0x80020008 || Exec format error / Error occurred while launching the content // | | SCE_KERNEL_ERROR_ENOEXEC || CE-30008-1 || 0x80020008 || Exec format error / Error occurred while launching the content // Reboot the console. Delete the application and install it again. If using a disc, make sure there are no fingerprints, smudges or scratches. Clean and wipe the disc with a soft, clean cloth. This may be a temporary issue, try again later. | ||
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| SCE_KERNEL_ERROR_EBADF || CE-30009-2 || 0x80020009 || Bad file descriptor | | SCE_KERNEL_ERROR_EBADF || CE-30009-2 || 0x80020009 || Bad file descriptor | ||
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| SCE_KERNEL_ERROR_EISDIR || CE-30021-6 || 0x80020015 || Is a directory | | SCE_KERNEL_ERROR_EISDIR || CE-30021-6 || 0x80020015 || Is a directory | ||
|- | |- | ||
| SCE_KERNEL_ERROR_EINVAL || CE-30022-7 || 0x80020016 || Invalid argument / | | SCE_KERNEL_ERROR_EINVAL || CE-30022-7 || 0x80020016 || Invalid argument / An internal error occurred // Reboot the application. Reboot the console. Back up saved data and initialize the console. If the error occurs while using a HDD, the connected HDD may be having problems. Reconnect the HDD and [Restore File System]. Format the HDD. If the error persists, try another HDD. | ||
|- | |- | ||
| SCE_KERNEL_ERROR_ENFILE || CE-30023-8 || 0x80020017 || Too many open files in system | | SCE_KERNEL_ERROR_ENFILE || CE-30023-8 || 0x80020017 || Too many open files in system | ||
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| SCE_SAFEMODE_ERROR_INVAL || CE-30775-2 || 0x80190031 || Error Inval | | SCE_SAFEMODE_ERROR_INVAL || CE-30775-2 || 0x80190031 || Error Inval | ||
|- | |- | ||
| SCE_SAFEMODE_ERROR_STAT || CE-30776- | | SCE_SAFEMODE_ERROR_STAT || CE-30776-32 || 0x80190060 || Error Start | ||
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| SCE_SAFEMODE_ERROR_OPEN_READ || CE-30777-4 || 0x80190061 || Error Open Read | | SCE_SAFEMODE_ERROR_OPEN_READ || CE-30777-4 || 0x80190061 || Error Open Read | ||
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| || CE-32722-6 || || File not found | | || CE-32722-6 || || File not found | ||
|- | |- | ||
| || CE-32723-7 || || An invalid pointer was given as an argument | | || CE-32723-7 || || An invalid pointer was given as an argument | ||
|- | |- | ||
| || CE-32724-8 || || An invalid offset was given as an argument | | || CE-32724-8 || || An invalid offset was given as an argument | ||
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| || CE-32927-3 || || | | || CE-32927-3 || || | ||
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| || CE-32928-4 || || Download has been cancelled (issue during download) // Step 1: Check [Notifications] for the content you are trying to download. If the download is stuck, delete the content from [ | | || CE-32928-4 || || Download has been cancelled (issue during download) // Step 1: Check [Notifications] for the content you are trying to download. If the download is stuck, delete the content from [Options], and retry downloading the content from the Library. Step 2: If the download fails again, go to Safe Mode and perform [Rebuild Database]. You can find more [https://support.us.playstation.com/app/answers/detail/a_id/5044/session/L2F2LzEvdGltZS8xMzg3NzExNzAwL3NpZC91QjhTZHNJbA%3D%3D information on Safe Mode here]. Step 3: If the error occurs again, initialize the PS4 in Safe Mode (back up your data before performing this). | ||
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| || CE-32930-7 || || Downloaded data on HDD | | || CE-32930-7 || || Downloaded data on HDD may be corrupted // Delete the content and download it again. | ||
|- | |- | ||
| || CE-32937-4 || || Failed to download data // Step 1: Check the distribution period for the content you are trying to download. Step 2: Cancel the download. Step 3: If the error persists, the network connection may be temporary busy or unstable. Try again later. | | || CE-32937-4 || || Failed to download data // Step 1: Check the distribution period for the content you are trying to download. Step 2: Cancel the download. Step 3: If the error persists, the network connection may be temporary busy or unstable. Try again later. | ||
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| || CE-33081-5 || || Execution Max | | || CE-33081-5 || || Execution Max | ||
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| || CE-33096-1 || || Issue uploading data // Step 1: Check if the data has been already uploaded. Step 2: Turn off the | | || CE-33096-1 || || Issue uploading data // Step 1: Check if the data has been already uploaded. Step 2: Turn off the route for 5 minutes, then back on. Step 3: Try again later. | ||
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| || CE-33103-0 || || Cannot be shared to social networking services (initial setup of YouTube account not complete or YouTube account needs to be upgraded) // Step 1: Go to [Settings] > [Account Management] > [Link with Other Services] > [YouTube] and sign out, then sign in again. Step 2: Sign in to the official YouTube page from a browser on your computer or PS4 console, and make sure your account is upgraded. | | || CE-33103-0 || || Cannot be shared to social networking services (initial setup of YouTube account not complete or YouTube account needs to be upgraded) // Step 1: Go to [Settings] > [Account Management] > [Link with Other Services] > [YouTube] and sign out, then sign in again. Step 2: Sign in to the official YouTube page from a browser on your computer or PS4 console, and make sure your account is upgraded. | ||
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| || CE-33937-5 || || Cannot use the content. To use the content, purchase it from PSS // Content can only be used by users who have a license for it; change user or purchase it outright from PSS to use the content. | | || CE-33937-5 || || Cannot use the content. To use the content, purchase it from PSS // Content can only be used by users who have a license for it; change user or purchase it outright from PSS to use the content. | ||
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| || CE-33945-4 || || Server connection has failed (possible problem connecting to local network) // Step 1: | | || CE-33945-4 || || Server connection has failed (possible problem connecting to local network) // Step 1: PSN or game servers may be temporarily unavailable. Make sure these are available. Step 2: If both services are active, perform a connection test to confirm that you can connect to the Internet. Step 3: Update router firmware (contact router manufacturer or your ISP for assistance if required). Turn off other devices connected to the network. If still experiencing difficulties then try again later as the server may be experiencing high traffic. | ||
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| || CE-33950-0 || || Could not connect to the server to verify the license | | || CE-33950-0 || || Could not connect to the server to verify the license // There may be an issue with the server, try again later. | ||
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| || CE-33951-1 || || Unknown error. This value should not be used. | | || CE-33951-1 || || Unknown error. This value should not be used. | ||
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| || CE-33983-6 || || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. | | || CE-33983-6 || || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. | ||
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| || CE-33984-7 || || Connection test timed out while attempting to obtain IP address (connection issues or incorrect settings) // 1) Go to [Settings] > [Network]. 2) Select [Test Internet Connection]. 3) Reboot the console and | | || CE-33984-7 || || Connection test timed out while attempting to obtain IP address (connection issues or incorrect settings) // 1) Go to [Settings] > [Network]. 2) Select [Test Internet Connection]. 3) Reboot the console and use a wired (ethernet) connection if possible. 4) If using a Wi-Fi connection, move the console closer to the route and remove anything interrupting the connection between the devices. 5) Turn off router for at least 5 minutes, then restart it. 6) If the IP address cannot be obtained, check internet connection settings again. | ||
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| || CE-33985-8 || || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. | | || CE-33985-8 || || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. | ||
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| || CE-33986-9 || || Internet connection test error (PSN down or unable to connect to internet) // PSN may be temporarily | | || CE-33986-9 || || Internet connection test error (PSN down or unable to connect to internet) // PSN may be temporarily down or undergoing maintenance. [https://status.playstation.com Check PSN status]. If PSN is up, perform an Internet connection test to confirm that you can connect to the Internet. | ||
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| || CE-33987-0 || || | | || CE-33987-0 || || Possible issue connecting to PSN (connection timed out during sign-in process) // 1) Perform a connection test to confirm you can connect to the network. 2) If still unable to connect, try resetting your local network connection by turning off the modem and/or router for 5 minutes and then turn it back on. 3) If this hasn't helped, you may need to update your router's firmware (contact ISP or router manufacturer for assistance if needed). If still having issues, then try again later as the server may be experiencing high traffic. | ||
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| || CE-33988-1 || || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. | | || CE-33988-1 || || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. | ||
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| || CE-33990-4 || || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. | | || CE-33990-4 || || Internet connection test error // Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. [https://status.playstation.com You can check the status of the PSN here]. | ||
|- | |- | ||
| || CE-33991-5 || || Could not connect to the network // Step 1: PSN may be temporarily unavailable. | | || CE-33991-5 || || Could not connect to the network (possible problem connecting to local network) // Step 1: PSN or game servers may be temporarily unavailable. Make sure these are available. Step 2: If both services are active, perform a connection test to confirm that you can connect to the Internet. Step 3: Update router firmware (contact router manufacturer or your ISP for assistance if required). Turn off other devices connected to the network. If still experiencing difficulties then try again later as the server may be experiencing high traffic. | ||
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| || CE-33992-6 || || Internet connection test error (PSN down or network download speed too slow) // Check status of PSN services by visiting the status page on a connected device. If services are available (all show green) and you are still getting the error, your home network's download speed may be too slow. We recommend a minimum download speed of 5 mbps. If your speeds are slower than this, try connecting to an alternative connection with a download speed of at least 5 mbps. If still having problems, visit the PlayStation Repairs tool for more troubleshooting advice. | | || CE-33992-6 || || Internet connection test error (PSN down or network download speed too slow) // Check status of PSN services by visiting the status page on a connected device. If services are available (all show green) and you are still getting the error, your home network's download speed may be too slow. We recommend a minimum download speed of 5 mbps. If your speeds are slower than this, try connecting to an alternative connection with a download speed of at least 5 mbps. If still having problems, visit the PlayStation Repairs tool for more troubleshooting advice. | ||
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| || CE-34452-8 || || Downloaded data may be corrupted // Step 1: Delete the content from home screen, then restart the system. Next, re-download the content from the Library. Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xNDA5MjMwNDkwL3NpZC95WUJERFoqbA%3D%3D Contact page] to contact SCEA for additional technical support. | | || CE-34452-8 || || Downloaded data may be corrupted // Step 1: Delete the content from home screen, then restart the system. Next, re-download the content from the Library. Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xNDA5MjMwNDkwL3NpZC95WUJERFoqbA%3D%3D Contact page] to contact SCEA for additional technical support. | ||
|- | |- | ||
| || CE-34544-0 || || Information required to start the application | | || CE-34544-0 || || Information required to start the application cannot be found (corrupted database or corrupted application) // Step 1: Make sure the PS4 has the latest system software (update if needed). // Step 2: Install the latest update for the application. Step 3: If the issue persists, reboot the PS4 in Safe Mode and select [Rebuild Database]. Step 4: If Step 3 did not solve the problem, back up all saved data and re-install the application. | ||
|- | |- | ||
| || CE-34545-1 || || Read timeout occurred | | || CE-34545-1 || || Read timeout occurred | ||
|- | |- | ||
| || CE-34568-5 || || | | || CE-34568-5 || || System error // Reboot the console. Start the console in Safe Mode and select option 5 [Rebuild Database]. Back up saved data and initialize the console. | ||
|- | |- | ||
| || CE-34615-9 || || Not Implemented | | || CE-34615-9 || || Not Implemented | ||
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| || CE-34627-2 || || Cannot install | | || CE-34627-2 || || Cannot install | ||
|- | |- | ||
| || CE-34632-8 || || Content unavailable // Content | | || CE-34632-8 || || Content unavailable // Content cannot be used at the moment. Contact PlayStation Support. | ||
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| || CE-34635-1 || || invalid previous input size | | || CE-34635-1 || || invalid previous input size | ||
|- | |- | ||
| || CE-34687-8 || || pContextRsrc is NULL for S3dConversionExec() | | || CE-34687-8 || || pContextRsrc is NULL for S3dConversionExec() | ||
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| || CE-34693-5 || || Application is not active | | || CE-34693-5 || || Application is not active | ||
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| || CE-34698-0 || || Using a RW buffer or texture but setting the memory type to read-only via setResourceMemoryType(). This is determined by checking RWResource inputs to shaders against the RO bit set in the Vsharp or Tsharp. | | || CE-34698-0 || || Using a RW buffer or texture but setting the memory type to read-only via setResourceMemoryType(). This is determined by checking RWResource inputs to shaders against the RO bit set in the Vsharp or Tsharp. | ||
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| || CE-34700-4 || || stream aborted | | || CE-34700-4 || || stream aborted | ||
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| || CE-34712-7 || || Invalid PSVR pointer. | | || CE-34712-7 || || Invalid PSVR pointer. | ||
|- | |- | ||
| || CE-34772-3 || || Invalid argument | | || CE-34772-3 || || Invalid argument | ||
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| || CE-34788-0 || || This update file cannot be used (incorrect file used for update) // Make sure you have downloaded the correct file. Check that the folder names and file names are correct. Enter the folder name and file names using uppercase letters. | | || CE-34788-0 || || This update file cannot be used (incorrect file used for update) // Make sure you have downloaded the correct file. Check that the folder names and file names are correct. Enter the folder name and file names using uppercase letters. | ||
|- | |- | ||
| || CE-34861-2 || || | | || CE-34861-2 || || A network error has occurred (PSN down or no SSL) // Step 1: Check PSN status for any outages or maintenance. Step 2: If PSN is available, your network environment might not have a secure SSL deployed (most games require SSL to communicate with the game servers). Contact your ISP to confirm and/or resolve this. | ||
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| || CE-34867-8 || || Other disc inserted // Insert the correct disc and relaunch the game. | | || CE-34867-8 || || Other disc inserted // Insert the correct disc and relaunch the game. | ||
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| || CE-34877-9 || || Cannot play PlayStation 3 format disc | | || CE-34877-9 || || Cannot play PlayStation 3 format disc | ||
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| || CE-34878-0 || || Error occurred with the game | | || CE-34878-0 || || Error has occurred with the application (shows up after a game crashes) // Step 1: Close the application, install the latest system software and game updates and reboot the console. Step 2: If you upgraded the HDD, re-install the original HDD. Step 3: If the error occurs again, back up all saved data and initialize the console. Step 4: If the error occurs with every application or as soon as the application starts, contact PlayStation Support. | ||
If the error occurs again, | |||
If the | |||
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| || CE-35230-3 || || Network error. Response speed from DNS server is likely delayed. // Step 1: Go to [Settings] > [Network] > [Set Up Internet Connection] > [Custom] and change the DNS settings. | | || CE-35230-3 || || Network error. Response speed from DNS server is likely delayed. // Step 1: Go to [Settings] > [Network] > [Set Up Internet Connection] > [Custom] and change the DNS settings. | ||
|- | |- | ||
| || CE-35239-2 || || Software update required to use network features // Update console to the latest system software. | |||
| || CE-35239-2 || || Software update required to use network features // | |||
|- | |- | ||
| || CE-35287-5 || || Cannot connect to the server // PSN or the game server is temporarily unavailable. Try again later. | | || CE-35287-5 || || Cannot connect to the server // PSN or the game server is temporarily unavailable. Try again later. | ||
|- | |- | ||
| || CE-35327-0 || || Unable to connect to the server (PSN is overloaded) // PSN is experiencing high traffic and is temporarily unavailable. Try again later. | | || CE-35327-0 || || Unable to connect to the server (PSN is overloaded) // PSN is experiencing high traffic and is temporarily unavailable. Try again later. | ||
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| || CE-35463-1 || || The disc cannot be played // Step 1: Copied media, CD's, and 3D Blu-Ray movies cannot be played. Please verify that the type of disc you're trying to play is supported by the PS4. Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged. | | || CE-35463-1 || || The disc cannot be played // Step 1: Copied media, CD's, and 3D Blu-Ray movies cannot be played. Please verify that the type of disc you're trying to play is supported by the PS4. Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged. | ||
|- | |- | ||
| || CE-35486-6 || || System could not read the disc. The disc format may be unsupported, or the disc may be corrupted // Step 1: Eject the disc and make sure it is not dirty, scratched, or damaged. Step 2: Make sure the format of the disc is supported by the PS4. Step 3: If the error persists, turn off and reboot the PS4 in Safe Mode and try rebuilding the PS4's database. | |||
| || CE-35486-6 || || | |||
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| || CE-35489-9 || || Invalid region // DVD or Blu-Ray disc not supported on the system due to regional restrictions on the disc (for example, playing a EU disc on a North American console?). The region setting of the console is preset and cannot be changed to play a disc. | | || CE-35489-9 || || Invalid region // DVD or Blu-Ray disc not supported on the system due to regional restrictions on the disc (for example, playing a EU disc on a North American console?). The region setting of the console is preset and cannot be changed to play a disc. | ||
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| || CE-35888-2 || || Cannot start the application // Wrong daughterboard in drive, see also : https://www.youtube.com/watch?feature=player_detailpage&v=pPRvG6oRV1E#t=349 / [[BDP-025]] | | || CE-35888-2 || || Cannot start the application // Wrong daughterboard in drive, see also : https://www.youtube.com/watch?feature=player_detailpage&v=pPRvG6oRV1E#t=349 / [[BDP-025]] | ||
|- | |- | ||
| || CE-35918-6 || || | | || CE-35918-6 || || Could not read the disc (bad disc or bad DVD/Blu-Ray player) // 1) Eject the disc and check that it is not dirty or damaged. 2) Insert another PS4 game disc, Blu-Ray or DVD to find out if they work. 3) If other discs can be read without any issues, the disc you are trying to play may be bad and should be replaced. 4) If other discs don't work either, contact PlayStation Support. | ||
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| SCE_VIDEO_OUT_ERROR_NO_DEVICE || CE-35957-9 || 0x80290018 || Device does not exist | | SCE_VIDEO_OUT_ERROR_NO_DEVICE || CE-35957-9 || 0x80290018 || Device does not exist | ||
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| || CE-36249-4 || || Cannot download this content. It has not reached the download date yet (content not yet available) // Step 1: Try downloading the content when it gets closer to the release date. Step 2: To enable the auto-download feature, go to [Settings] > [System] > [Automatic Downloads and Updates] and enable > [Saved Data and Update File]. | | || CE-36249-4 || || Cannot download this content. It has not reached the download date yet (content not yet available) // Step 1: Try downloading the content when it gets closer to the release date. Step 2: To enable the auto-download feature, go to [Settings] > [System] > [Automatic Downloads and Updates] and enable > [Saved Data and Update File]. | ||
|- | |- | ||
| || CE-36275-3 || || Unable to post a comment on a broadcast // Step 1: Ensure that port TCP 6667 is not blocked by the router or network settings. Step 2: The Streaming service may be having server problems. Try again later or check the website | | || CE-36275-3 || || Unable to post a comment on a broadcast // Step 1: Ensure that port TCP 6667 is not blocked by the router or network settings. Step 2: The Streaming service may be having server problems. Try again later or check the Streaming service website for more info. | ||
|- | |- | ||
| || CE-36329-3 || || Error has occurred with system software / Console error // Step 1: Make sure that you have the latest system software by selecting [Settings] > [System Software Update]. The system will then reboot. Step 2: If you cannot reach [Settings], go into Safe Mode and update using option 3. Step 3: If the error occurs again, back up all saved data and initialize the console. Step 3: If the error continues, contact PlayStation Support. | | || CE-36329-3 || || Error has occurred with system software / Console error // Step 1: Make sure that you have the latest system software by selecting [Settings] > [System Software Update]. The system will then reboot. Step 2: If you cannot reach [Settings], go into Safe Mode and update using option 3. Step 3: If the error occurs again, back up all saved data and initialize the console. Step 3: If the error continues, contact PlayStation Support. | ||
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| || CE-38604-1 || || Cannot download the application since a disc version of the same title is installed // Delete the application, then try to start the download. The console will retain the save data for the game, but any add-ons will need to be downloaded again. | | || CE-38604-1 || || Cannot download the application since a disc version of the same title is installed // Delete the application, then try to start the download. The console will retain the save data for the game, but any add-ons will need to be downloaded again. | ||
|- | |- | ||
| || CE-38605-2 || || | | || CE-38605-2 || || Content download failed on console (issue during download) // Delete the download notification and reinstall the application. | ||
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| || CE- | | || CE-38612-0 || 0x80990091 || Application data on HDD may be partially corrupted // Step 1: Back up all saved data on a USB storage device or in the PlayStation Plus Online Storage. Step 2: Delete and reinstall the application. Step 3: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the console. Then install the application. Step 4: If you have upgraded the HDD, try using the original one. | ||
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| || CE-38702-0 || || Unable to acquire information from the server. You might experience network or Internet connection issues // Step 1: Restart your router. Step 2: Reboot the console. Step 3: Contact ISP to check Internet connection status. Step 4: Reset the router and select [Settings] > [Network] > [Set Up Internet Connection] to reconnect to the router. For details, refer to instructions supplied with the router. Step 5: Update router firmware to the latest version. Step 6: Select [Settings] > [Network] > [Test Internet Connection], and then check your Internet connection status. Step 7: PSN may be temporarily busy. Check its status and try again later. Step 8: A firewall or other security measure might be preventing you from connecting to the network. Make sure your network devices do not block the following port numbers: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479. Step 9: If unable to connect to a service outside PSN, check the status of that service. | | || CE-38702-0 || || Unable to acquire information from the server. You might experience network or Internet connection issues // Step 1: Restart your router. Step 2: Reboot the console. Step 3: Contact ISP to check Internet connection status. Step 4: Reset the router and select [Settings] > [Network] > [Set Up Internet Connection] to reconnect to the router. For details, refer to instructions supplied with the router. Step 5: Update router firmware to the latest version. Step 6: Select [Settings] > [Network] > [Test Internet Connection], and then check your Internet connection status. Step 7: PSN may be temporarily busy. Check its status and try again later. Step 8: A firewall or other security measure might be preventing you from connecting to the network. Make sure your network devices do not block the following port numbers: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479. Step 9: If unable to connect to a service outside PSN, check the status of that service. | ||
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| || CE-38703-1 || || | | || CE-38703-1 || || Could not connect to the network | ||
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| || CE-38706-4 || || Cannot connect to the server // If unable to connect to a service outside PSN, check the status of that service. PSN may be temporarily busy, try again later. Check PSN status. Step 1: Reboot the console. Step 2: | | || CE-38706-4 || || Cannot connect to the server // If unable to connect to a service outside PSN, check the status of that service. PSN may be temporarily busy, try again later. Check PSN status. Step 1: Reboot the console. Step 2: Restart your router. Step 3: Contact ISP to check Internet connection status. Step 4: Reset router and select [Settings] > [Network] > [Set Up Internet Connection] and then connect to the router again. For details, refer to instructions supplied with the router. Step 5: Update router firmware to the latest version. Step 6: Select [Settings] > [Network] > [Test Internet Connection], and then check your Internet connection status. Step 7: A firewall or other security measure might be preventing you from connecting to the network. Make sure your network devices do not block the following port numbers: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479. | ||
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| SCE_AUDIO_OUT_ERROR_MASTERING_INVALID_FLAGS || CE-39196-8 || 0x80260205 || Specified flags is invalid. | | SCE_AUDIO_OUT_ERROR_MASTERING_INVALID_FLAGS || CE-39196-8 || 0x80260205 || Specified flags is invalid. | ||
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| || CE-39935-9 || || Connection to server failed // Step 1: Restart the PS4. Step 2: PSN or the game's server may be temporarily unavailable. Check the status of the game's server at its website. Check PSN status. Step 3: If the servers are active, run the internet connection test and make sure that you can connect to the internet. Step 4: Update router to the latest firmware. Turn off other devices that are connected to the network to reduce stress. Step 5: Make sure these port numbers are not blocked by the router: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 34. If none of this resolve the problem then try again later as the server may be experiencing high volume. | | || CE-39935-9 || || Connection to server failed // Step 1: Restart the PS4. Step 2: PSN or the game's server may be temporarily unavailable. Check the status of the game's server at its website. Check PSN status. Step 3: If the servers are active, run the internet connection test and make sure that you can connect to the internet. Step 4: Update router to the latest firmware. Turn off other devices that are connected to the network to reduce stress. Step 5: Make sure these port numbers are not blocked by the router: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 34. If none of this resolve the problem then try again later as the server may be experiencing high volume. | ||
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| || CE-39984-3 || || PS4 console obtained an IP address but | | || CE-39984-3 || || PS4 console obtained an IP address but could not connect to the internet // Step 1: Confirm your connection settings and try an Internet connection test. Step 2: If you are using a Wi-Fi hotspot, you may need to log in to the hotspot network in order to connect to the Internet. Step 3: If unable to open the PS4's browser, go to [Settings] > [User's Guide] and the wireless hotspot's login screen will appear. | ||
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| || CE-39985-4 || || Connection to server failed // Step 1: Restart the PS4. Step 2: PSN or the game's server may be temporarily unavailable. Check the status of the game's server at its website. Check PSN status. Step 3: If the servers are active, run the internet connection test and make sure that you can connect to the internet. Step 4: Update router to the latest firmware. Turn off other devices that are connected to the network to reduce stress. Step 5: Make sure these port numbers are not blocked by the router: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 34. If none of this resolve the problem then try again later as the server may be experiencing high volume. | | || CE-39985-4 || || Connection to server failed // Step 1: Restart the PS4. Step 2: PSN or the game's server may be temporarily unavailable. Check the status of the game's server at its website. Check PSN status. Step 3: If the servers are active, run the internet connection test and make sure that you can connect to the internet. Step 4: Update router to the latest firmware. Turn off other devices that are connected to the network to reduce stress. Step 5: Make sure these port numbers are not blocked by the router: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 34. If none of this resolve the problem then try again later as the server may be experiencing high volume. | ||
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| SCE_VIDEO_OUT_ERROR_UNSUPPORTED_OPERATION || CE-40767-4 || 0x8029001C || Unsupported operation | | SCE_VIDEO_OUT_ERROR_UNSUPPORTED_OPERATION || CE-40767-4 || 0x8029001C || Unsupported operation | ||
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| || CE-40768-5 || 0x802A0008 || | | || CE-40768-5 || 0x802A0008 || | ||
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| || CE-41489-6 || || Issue connecting to PSN. The network has likely timed out during the sign-in process. | | || CE-41489-6 || || Issue connecting to PSN. The network has likely timed out during the sign-in process. | ||
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| || CE-41521-3 || || Bluetooth device cannot be registered // Bluetooth device might not be supported by PS4. Try another supported Bluetooth device. | | || CE-41521-3 || || Bluetooth device cannot be registered // Bluetooth device might not be supported by PS4. Try another supported Bluetooth device. | ||
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| || CE-41902-6 || || USB storage device not compatible with the PS4 (incompatible USB device, damaged USB slot or cable, or USB device not connected properly) // Step 1: Make sure the storage device fulfills these requirements: 250 GB minimum, 8 TB maximum capacity, formatted as FAT or exFAT, and USB 3.0 or later. Step 2: If it meets these requirements, try connecting to another USB slot on the console. Step 3: Try using another USB cable if you have one. Step 4: Connect the USB storage quickly and firmly (connecting too slowly may prevent the USB storage from being recognized). | |||
| || CE-41902-6 || || | |||
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| || CE-42288-4 || || Error | | || CE-42288-4 || || Error while connecting to PSN // Step 1: Try setting up your internet connection again. Step 2: Turn off your router, wait at least 5 minutes, and then turn it back on. Step 3: Try updating your router's firmware (for details on how to update, contact your router vendor). Step 4: Start the PS4 in Safe Mode and select [Rebuild Database]. | ||
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| || CE-42747-4 || || | | || CE-42747-4 || || System software update required // A mandatory system software update is required before you can connect to PSN. Update console to the latest system software. | ||
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| || CE-46062-8 || || Application error (issue with the application version) // Step 1: Go to [Library] and highlight the application. Step 2: Press the OPTIONS button and select [Check for Update]. Step 3: If an update is available, follow the instructions to install the update. | | || CE-46062-8 || || Application error (issue with the application version) // Step 1: Go to [Library] and highlight the application. Step 2: Press the OPTIONS button and select [Check for Update]. Step 3: If an update is available, follow the instructions to install the update. | ||
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|}<noinclude>[[Category:Development]][[Category:Main]]</noinclude> | |}<noinclude>[[Category:Development]][[Category:Main]]</noinclude> |