Editing Template:CE

| SCE_KERNEL_ERROR_EIO || CE-30005-8 || 0x80020005 || Input/output error / Error occurred when accessing the HDD or Blu-Ray drive (console having issues reading from the HDD or Blu-Ray player) // Step 1: Eject the disc from the console, and check that the disc is not dirty, scratched or damaged. Step 2: If the disc is in good condition try rebuilding the console's database using Safe Mode option 5. If the error persists, the console may be bad and in need of service. Contact PlayStation Support.

| SCE_KERNEL_ERROR_ENXIO || CE-30006-9 || 0x80020006 || Device not configured / Error occurred while accessing the data (bad USB device or bad external/internal HDD) // Step 1: If this error occurs when connecting a USB device, try another USB device. Step 2: If you changed the console's internal HDD, replace the original HDD included with your console and try again.

If this error occurs while using an external HDD, there may be a problem with the connected HDD. Reconnect the HDD and select [Restore File System]. Format the HDD again. If the issue persists, try another HDD.

| SCE_KERNEL_ERROR_ENOEXEC || CE-30008-1 || 0x80020008 || Exec format error / Error occurred while launching the content // Step 1: Reboot the console. Step 2: Delete the application and install it again (back up data just in case). Step 3: If using a disc, make sure there are no fingerprints, smudges or scratches. Clean and wipe the disc with a soft, clean cloth. Step 4: This may be a temporary issue, try again later.

| SCE_KERNEL_ERROR_EINVAL || CE-30022-7 || 0x80020016 || Invalid argument / Internal error // Reboot the application. Reboot the console. Back up saved data and initialize the console. If the error occurs while using a HDD, the connected HDD may be having problems. Reconnect the HDD and [Restore File System]. Format the HDD. If the error persists, try another HDD.

| SCE_SAFEMODE_ERROR_STAT || CE-30776-3 || 0x80190060 || Error Start

|  || CE-32723-7 ||  || An invalid pointer was given as an argument / Item corrupted or cannot be detected by the console // If getting this error when selecting a theme, try deleting and downloading it again; for other content, make sure you have the license to the content; if you have the content and are still getting the error, download the content again, go to [Settings] > [PSN] > [Restore Licenses], then reboot in Safe Mode and select [Rebuild Database].

|  || CE-32928-4 ||  || Download has been cancelled (issue during download) // Step 1: Check [Notifications] for the content you are trying to download. If the download is stuck, delete the content from [OPTIONS], and retry downloading the content from the Library. Step 2: If the download fails again, go to Safe Mode and perform "Rebuild Database". Step 3: If problems persist, initialize the PS4 using Safe Mode (back up your data before performing this).

|  || CE-32930-7 ||  || Downloaded data on HDD likely to be corrupted // Delete the content and download it again.

|  || CE-33096-1 ||  || Issue uploading data // Step 1: Check if the data has been already uploaded. Step 2: Turn off the router for 5 minutes, then back on. Step 3: Try again later.

|  || CE-33945-4 ||  || Server connection has failed (possible problem connecting to local network) // Step 1: Check that PSN service and the game's servers are available. Step 2: If both services are active, perform a connection test by going to [Settings] > [Network] > [Test Internet Connection] to confirm that you can connect to the Internet. Step 3: Update router firmware (contact router manufacturer or your ISP for assistance if required). Step 4: Turn off other devices connected to the network. Step 5: If still experiencing difficulties then try again later as the server may be experiencing high traffic.

|  || CE-33950-0 ||  || Could not connect to the server to verify the license (downed server) // The server may be experiencing connectivity issues, try again later.

|  || CE-33984-7 ||  || Connection test timed out while attempting to obtain IP address (connection issues or incorrect settings) // 1) Go to [Settings] > [Network]. 2) Select [Test Internet Connection]. 3) Reboot the console and connect to the Internet using a wired (ethernet) connection if possible. 4) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 5) Turn off router and wait at least 5 minutes, then restart it. 6) If the IP address cannot be obtained, check internet connection settings again.

|  || CE-33986-9 ||  || Internet connection test error (PSN down or unable to connect to internet) // PSN may be temporarily unavailable or under maintenance. [https://status.playstation.com Check PSN status]. If PSN is up, perform an Internet connection test by going to [Settings] > [Network] > [Test Internet Connection] to confirm that you can connect to the Internet.

|  || CE-33987-0 ||  || Connection timed out during the PSN sign-in process // 1) Test your internet by going to [Settings] > [Network] > [Test Internet Connection]. 2) Try resetting your local network connection by turning off the modem and/or router. Wait 5 minutes, turn it back on and try signing in again to PSN. 3) You may need to update your router's firmware (contact ISP or router manufacturer for assistance if needed). If still having issues, try again later.

|  || CE-33991-5 ||  || Could not connect to the network // Step 1: PSN may be temporarily unavailable. Visit the [https://status.playstation.com PSN status page] to check for service issues. Step 2: Check with the game publisher to see if there are server issues. Step 3: If both services are active, go to [Settings] > [Network] > [Test Internet Connection] to confirm that you can connect to the Internet. Step 4: Update router firmware (contact router manufacturer or your ISP for assistance if required). Step 5: Turn off other devices connected to the network. Step 6: If still experiencing difficulties then try again later as the server may be experiencing high traffic.

|  || CE-33992-6 ||  || Internet connection test error (PSN down or network download speed too slow) // Check status of PSN services by visiting the status page on a connected device. If services are available (all show green) and you are still getting the error, your home network's download speed may be too slow. We recommend a minimum download speed of 5 mbps. If your speeds are slower than this, try connecting to an alternative connection with a download speed of at least 5 mbps. If still having problems, visit the PlayStation Repairs tool for more troubleshooting advice.

|  || CE-34224-5 ||  || PFS Corrupt / Integrity check error / System error has occurred // Step 1: Back up your data from [Settings] > [Application Saved Data Management]. Step 2: Go to [Settings] > [Initialization] > [Initialize PS4]. Step 3: Restore your data. Step 4: If the error persists, there may be an issue with the HDD or the console. If the HDD has been replaced, try installing another HDD or reinstalling the original HDD.

|  || CE-34305-5 ||  || Failed to read information from HDD (console can't read some data from the HDD) // 1) Make sure the console has the latest system software (update if needed). 2) If the HDD was upgraded, turn off the console, re-insert the original HDD and try again. 3) If the error persists, try restoring the console to factory settings. 4) If the error persists, console may be bad and in need of service. Contact PlayStation Support.

|  || CE-34335-8 ||  || No HDD detected / "Cannot access system storage" (HDD incorrectly installed, bad/corrupt HDD, bad console) // 1) Turn off the console, unplug it and remove the top cover. 2) Check that the HDD is correctly installed. 3) If still experiencing the error after reinserting the HDD, it may be corrupt or bad or the console may be in need of service. Contact PlayStation Support.

|  || CE-34544-0 ||  || Information required to start the application can't be found (corrupted database or corrupted application) // Step 1: Make sure the PS4 has the latest system software (update if needed). // Step 2: Install the latest update for the application. Step 3: If the issue persists, reboot the PS4 in Safe Mode and select [Rebuild Database]. Step 4: If Step 3 did not solve the problem, back up all saved data and re-install the application.

|  || CE-34568-5 ||  || Error occurred in the system // Reboot the console. Start the console in Safe Mode and select option 5 [Rebuild Database]. Back up saved data and initialize the console.

|  || CE-34632-8 ||  || Content unavailable // Content can't be used at the moment. Contact PlayStation Support.

|  || CE-34788-0 ||  || This update file cannot be used (incorrect file used for update) // Make sure you have downloaded the correct file. Check that the folder names and file names are correct. Enter the folder name and file names using uppercase letters.

|  || CE-34861-2 ||  || Network error occurred (PSN down or no SSL) // Step 1: Check PSN status for any outages or maintenance. Step 2: If PSN is available, your network environment might not have a secure SSL deployed (most games require SSL to communicate with the game servers). Contact your ISP to confirm and/or resolve this.

|  || CE-34878-0 ||  || Error occurred with the game/application // Step 1: Make sure that the console system software and the game/application are both updated to their latest versions (update if needed). Step 2: Reboot the console. Step 3: If a PlayStation Camera is connected, unplug it. Reboot the console, go to [Settings] > [Login Settings] and turn off [Enable Face Recognition]. Step 4: If you replaced the HDD, use the original HDD.  

 

If the error occurs again, try initializing the console (back up all data before doing this).  

 

If the issue keeps happening with multiple games/applications or immediately after starting a game/application, visit PlayStation Repairs.

|  || CE-34883-6 ||  || PIN code for Remote Play is incorrect // Re-enter the code.

|  || CE-35239-2 ||  || Software update required to use network features // Go to [PS4] > [Settings] > [System Software Update] and follow the instructions to update the system software.

 

1) Sign out of any other PS4 consoles. 2) If you can't access the other PS4 console, go to Account Management and select [Sign Out on All Devices] from the [Security] tab.

|  || CE-35327-0 ||  || Unable to connect to the server (PSN is overloaded) // PSN is experiencing high traffic and is temporarily unavailable. Try again later.

|  || CE-35486-6 ||  || Console can't read the disc. The disc format may be unsupported, or the disc may be corrupted // Step 1: Eject the disc and make sure it is not dirty, scratched, or damaged. Step 2: Make sure the format of the disc is supported by the PS4. Step 3: If the error persists, turn off and reboot the PS4 in Safe Mode and try rebuilding the PS4's database.

|  || CE-35489-9 ||  || Invalid region // DVD or Blu-Ray disc not supported on the system due to regional restrictions on the disc (for example, playing a EU disc on a North American console?). The region setting of the console is preset and cannot be changed to play a disc.

|  || CE-35918-6 ||  || Console can't read the disc (bad disc or bad DVD/Blu-Ray player) // 1) Eject the disc and check that it is not dirty or damaged. 2) Insert another PS4 game disc, Blu-Ray or DVD to find out if they work. 3) If other discs can be read without any issues, the disc you are trying to play is bad. [https://www.playstation.com/en-us/support/hardware/ps4-problems-reading-discs/#read See this guide for further troubleshooting]. 4) If no game disc work after troubleshooting, contact PlayStation Support.

|  || CE-36244-9 ||  || Download has been suspended. Downloaded data may be corrupted // Console error // Step 1: Restart the system and restart the download. Step 2: Downloads can be restarted from the game's icon on the Home Screen or under [Notifications] > [Downloads]. Step 3: If the error occurs again, review local network settings (change to a static IP or try changing the DNS server, try connecting to a different network or try connecting later). Step 4: If the error persists and you have previously changed the HDD, swap to the original HDD and re-install the system software. If using the original HDD, try initializing the PS4. After system initialization, try downloading the content again.

|  || CE-36249-4 ||  || Cannot download this content. It has not reached the download date yet (content not yet available) // Step 1: Try downloading the content when it gets closer to the release date. Step 2: To enable the auto-download feature, go to [Settings] > [System] > [Automatic Downloads and Updates] and enable > [Saved Data and Update File].

|  || CE-36275-3 ||  || Unable to post a comment on a broadcast // Step 1: Ensure that port TCP 6667 is not blocked by the router or network settings. Step 2: The Streaming service may be having server problems. Try again later or check the website of the streaming service for maintenance info.  

|  || CE-36329-3 ||  || Error has occurred with system software / Console error // Step 1: Make sure that you have the latest system software by selecting [Settings] > [System Software Update]. The system will then reboot. Step 2: If you cannot reach [Settings], go into Safe Mode and update using option 3. Step 3: If the error occurs again, back up all saved data and initialize the console. Step 3: If the error continues, contact PlayStation Support.

|  || CE-36418-2 ||  || Bluetooth device not supported // Device may not be supported by the console. Try using a supported device instead.

|  || CE-36420-5 ||  || Error during Bluetooth connection with console (possible issue with Bluetooth pairing authentication on console) // Step 1: Disconnect the Bluetooth device from the console. Step 2: Reboot the console. Step 3: Try pairing the device with the cable connected.

|  || CE-36485-6 ||  || Cannot recognize the USB storage device // Ensure the device is properly inserted in the console. Make sure the storage device is formatted with the supported file system (FAT or exFAT). If "This USB storage device cannot be used" notification pops up when the device is inserted into the console, it is likely an unsupported device.

|  || CE-37533-1 ||  || Face recognition error // An occurred during face recognition log-in. It is possible that the face data is corrupted. Step 1: Log in to the system, and re-register the face data. Step 2: If the error occurs again, face data of other users on the PS4 system may be corrupted. Log-in to other user and re-register the face data.

|  || CE-37534-2 ||  || Face recognition error // An occurred during face recognition log-in. It is possible that the face data is corrupted. Step 1: Log in to the system, and re-register the face data. Step 2: If the error occurs again, face data of other users on the PS4 system may be corrupted. Log-in to other user and re-register the face data.

|  || CE-37535-3 ||  || Face recognition error // An occurred during face recognition log-in. It is possible that the face data is corrupted. Step 1: Log in to the system, and re-register the face data. Step 2: If the error occurs again, face data of other users on the PS4 system may be corrupted. Log-in to other user and re-register the face data.

|  || CE-37536-4 ||  || Face recognition error // An occurred during face recognition log-in. It is possible that the face data is corrupted. Step 1: Log in to the system, and re-register the face data. Step 2: If the error occurs again, face data of other users on the PS4 system may be corrupted. Log-in to other user and re-register the face data.

|  || CE-37537-5 ||  || Face recognition error // An occurred during face recognition log-in. It is possible that the face data is corrupted. Step 1: Log in to the system, and re-register the face data. Step 2: If the error occurs again, face data of other users on the PS4 system may be corrupted. Log-in to other user and re-register the face data.

|  || CE-37538-6 ||  || Face recognition error // An occurred during face recognition log-in. It is possible that the face data is corrupted. Step 1: Log in to the system, and re-register the face data. Step 2: If the error occurs again, face data of other users on the PS4 system may be corrupted. Log-in to other user and re-register the face data.

|  || CE-37704-1 ||  || Download cancelled due to insufficient space on the HDD // Step 1: Try deleting applications from the Home screen. These can be re-downloaded again later. Step 2: If the error persists when downloading an application update file, try deleting the application first, then re-download the content.

| || CE-37857-0 ||  || PS4 cannot recognize USB storage device // Step 1: Connect the storage device. Step 2: If the storage device is connected but you see this error, disconnect it and reconnect it. Step 3: Select [Sound/Devices] > [Stop Using Extended Storage] and reconnect the device. Make sure it is connected securely. Step 4: Make sure the device is FAT or exFAT formatted. Step 5: If still having issues, see our page on external HDD support.

|  || CE-38605-2 ||  || Error occurred while downloading the content on console // 1) Select [Notifications] from the function screen. 2) Highlight the notification regarding the download, press the triangle button, and select [Delete]. 3) If using extended storage, go to [Settings] > [Devices] > [USB Storage Devices], choose the storage and select [Stop Using This Extended Storage]. Remove the extended storage device from the console. 4) Reinstall the application. If the error continues, back up all data and initialize the console.

|  || CE-38612-0 || 0x80990091 || Application data on HDD likely to be partially corrupted // Step 1: Back up all saved data on a USB storage device or in the PlayStation Plus Online Storage. Step 2: Delete and reinstall the application. Step 3: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the console. Then install the application. Step 4: If you have upgraded the HDD, try using the original one.

|  || CE-38633-9 || || Broadcast interrupted due to a server communication error // 1) Reduce broadcast quality. 2) Make sure the router is up to date. 3) The network may be busy. Try again at a less busy time.

|  || CE-38702-0 ||  || Unable to acquire information from the server. You might experience network or Internet connection issues //  Step 1: Restart your router. Step 2: Reboot the console. Step 3: Contact ISP to check Internet connection status. Step 4: Reset the router and select [Settings] > [Network] > [Set Up Internet Connection] to reconnect to the router. For details, refer to instructions supplied with the router. Step 5: Update router firmware to the latest version. Step 6: Select [Settings] > [Network] > [Test Internet Connection], and then check your Internet connection status. Step 7: PSN may be temporarily busy. Check its status and try again later. Step 8: A firewall or other security measure might be preventing you from connecting to the network. Make sure your network devices do not block the following port numbers: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479. Step 9: If unable to connect to a service outside PSN, check the status of that service.

|  || CE-38703-1 ||  || Cannot connect to the server // 1) Reboot the console. 2) Reboot the router. 3) Contact ISP to check Internet connection status. 4) Reset router and select [Settings] > [Network] > [Set Up Internet Connection] and reconnect to the router. For details, refer to instructions supplied with the router. 5) Update router firmware to the latest version. 6) Select [Settings] > [Network] > [Test Internet Connection], and then check your Internet connection status. 7) A firewall or other security measure might be preventing you from connecting to the network. Make sure your network devices do not block the following port numbers: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479. 8) If unable to connect to a service outside PSN, check the status of that service. 9) PSN may be temporarily busy, try again later. Check PSN status.

|  || CE-38706-4 ||  || Cannot connect to the server // If unable to connect to a service outside PSN, check the status of that service. PSN may be temporarily busy, try again later. Check PSN status. Step 1: Reboot the console. Step 2: Reboot the router. Step 3: Contact ISP to check Internet connection status. Step 4: Reset router and select [Settings] > [Network] > [Set Up Internet Connection] and reconnect to the router. For details, refer to instructions supplied with the router. Step 5: Update router firmware to the latest version. Step 6: Select [Settings] > [Network] > [Test Internet Connection], and then check your Internet connection status. Step 7: A firewall or other security measure might be preventing you from connecting to the network. Make sure your network devices do not block the following port numbers: TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479.  

|  || CE-39984-3 ||  || PS4 console obtained an IP address but cannot connect to the internet (incorrect settings or Wi-Fi requires a log in) // Step 1: Confirm your connection settings and try an Internet connection test. Step 2: If you are using a Wi-Fi hotspot, you may need to log in to the hotspot network in order to connect to the Internet. Step 3: If unable to open the PS4's browser, go to [Settings] > [User's Guide] and the wireless hotspot's login screen will appear.

|  || CE-41902-6 ||  || Connected USB storage device not compatible with the PS4 (incompatible USB device, damaged USB slot or cable, or USB device not connected properly) // Step 1: Make sure the storage device fulfills these requirements: 250 GB minimum, 8 TB maximum capacity, formatted as FAT or exFAT, and USB 3.0 or later. Step 2: If it meets these requirements, try connecting to another USB slot on the console. Step 3: Try using another USB cable if you have one. Step 4: Connect the USB storage quickly and firmly (connecting too slowly may prevent the USB storage from being recognized).

|  || CE-42288-4 ||  || Error occurred while connecting to PSN // Step 1: Try setting up your internet connection again. Step 2: Turn off your router, wait at least 5 minutes, and then turn it back on. Step 3: Try updating your router's firmware (for details on how to update, contact your router vendor). Step 4: Start the PS4 in Safe Mode and select [Rebuild Database].

|  || CE-42747-4 ||  || Console system software is outdated // A mandatory system software update is required before you can connect to PSN. Update console to the latest system software.

|  || CE-46062-8 ||  || Application error (issue with the application version) // Step 1: Go to [Library] and highlight the application. Step 2: Press the OPTIONS button and select [Check for Update]. Step 3: If an update is available, follow the instructions to install the update.